Joe D.

Their products are of poor quality and their service just as bad.

I received a Nitro Truck as a christmas present for my brother. Immediately it could be seen to be poor quality.

After correctly setting up, the radio controller would continually disconnect.
The truck was taken to a local professional model shop, where it was indeed diagnosed as faulty ( and poor quality).

Contacting Nitrotek to return, I had to pay for expensive return postage myself.

After over a month of waiting, and contacting Nitrotek, they came back saying the truck was fine and wanted additional payment to post back.

Arguments back and forth ensued, but their customer service has been terrible.

All I want is a refund so I can move on from this, but they outright refuse.

Do not deal with NitroTek!