Nine West

Nine west has really gone down. Worst quality, post bad pictures on their website cause when you receive item, not wjat you order. Can only talk through an email and fills scammish.

Do not buy any shoes from Nine West. They have awful customer service. I purchased a 2 pair of shoes and by mistake ordered the wrong size in one of them. I called NW the next day a lad asked if I could exchange them for the right size. They told me I could not do that. That I would have to order a pair the right size and then email NW to see if they would accept the return. I placed the order with the customer service representative and later emailed NW to request a return of the shoes. They sent me an email saying that they could not receive the shoes back because they were final sale. I was taken aback by their response. For a company that has so much money and has made billions of dollars over the years, this is greed at its best and a disgrace. In addition, those shoes that I ordered the second time, were never received. I called them and they said that it was not up to them to fix the problem but UPS. I tried making a claim through UPS and the system would not let me do so. Apparently a package was left in the mail room but when I look at the picture, the image is blurry. You cannot even see if what is written on the label is actually my information. So, how do I know that what UPS left was indeed my package? I asked nine west for a refund and they told me that I would have to wait eight days or longer for the investigation to be over. And to make matters worse, the supervisor told me that he was not promising that I was gonna get a refund. This is completely wrong. I will never buy anything else from Nine West and advise you who are reading this to do the same.

Hello Nine West,
I received your email on the Black Friday Sale and placed an order that could not be processed.
1. Your on line shopping system is terrible
2. My credit card company confirmed - Nine West has a problem
3. I will never purchase or recommend anyone to buy from Nine West
4. Frustrated as I send 10 requests and my credit is good...Nine West...Please don't do Black Friday if your unable to deliver...Very Very Frustrated

I love their clothing styles, but not always the quality. I just spent $68 on this camel colored jacket. I wore it to work and before I had been at work a full day the jacket had pilling all over it. Then I looked at the contents label. Almost all polyester. Going to try to get my money back!
So very disappointing. Probably won't buy their voting again.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.
So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

This website is a scam and very fake. Bought shoes and they never arrived.Tracking site says delivered,customer service has gone mute. I am opening a fraud charge against the site to ensure that everyone is alerted. Please do not buy from www.ninewest-southafrica.net. And www.nine-west.co.za These sites are a scam

If I could give this place no stars I definitely would! Do not purchase from here, customer service sucks and not to mention how long it takes for them to "process" the order! +ship out.
Definitely not worth it

I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West!

I ordered shoes on a Friday afternoon and paid $34.95 for "1 - 2 days" shipping. I called Tuesday afternoon to inquire. I was told that orders received after 12:00 pm were not processed until the next business day, so the shoes would not be delivered until Wednesday at the earliest. I was told I could not have the shipping cost refunded as long as they arrived by FRIDAY! I will NEVER BUY from Nine West again

I've had so many issues with their merchandise, returns & refund process, website, and customer service in these last 2 months that I don't even have the energy to rehash them all. Just look up any other website's reviews for them (Besides NineWest.com, because they don't publish any negative reviews) and take my word for it. I've ordered 9 pairs of shoes and returned all but 1 cute, but nevertheless uncomfortable pair. I've attached photos of my most recent (and final) purchase from them. They retail at $89.00... I am thoroughly DONE with this company and will never purchase from them again. Don't waste your time, unless you actually like making your life harder and throwing your $$ down the drain on restocking fees or cheap, defective shoes.

I bought online booties for my wife birthday on November 26th pay it I'm still waiting to receive. Merchandise my order number is ******* 8 and I paid 71 dollars and seventy-eight cents. Include 16.95 shipping, a poke with someone on Nov 29 and told me that my package was on mt way still waiting for tracking #. I'm really disappointed Nine West have a great merchandise. But I don't know if I will continue buying from them in the future. I have to call my credit card company to dispute the payment.

I love these shoes. I bought them in black and they go with everything! The top of the shoe is sturdy, but not so thick that you feel like your walking on a brick. It's incredibly cute on, but also breathable with a slight padding underneath which is good for people with sensitive feet.

I purchased a pair of pumps online for a special event. Shipping was promised in 5 days at the most. My order arrived 10 days later and after my event sonI no longer needed the shoes. I went online to return and to my surprise I am being charged $7.00 to return them. It's boat a lot of money but it is the principal, why should I have to pay to return an item that didn't arrive in time. I will never purchase another Nine West product as long as I live.

I rate them a ZERO! I purchased 2 pairs of boots on line. They were both too tight- when I requested an exchange label I was told they were final sale. I didn't want my money back! Now I am stuck with 2 pairs of boots that I cannot wear. And every knows Nine West is NOT cheap. I work hard for my money and take great value in the things that I earn. I will never order from them again.

I ordered a pair of heels from NINE WEST BACK in February, when the order arrived I tried on one shoe, which fit fine….and I placed the shoes back in the box and stored in my closet. Well today, September 20th, as I was deciding on a shoe to wear to a concert tomorrow, I attempted to try the shoes on with my outfit. Well the right shoe went on fine but the left feet did. It. I'm thinking I've gained a little weight but not this much weight that my feet have grown. I removed the shoes and looked at it. One shoe was a 10 and the other is an 8. So I called customer service and 2 different reps told me there was nothing they could do because it was outside of the return window…….so my response was and still is. What am I supposed to do with a pair of shoes with 2 different sizes? At this time it's late and I'm very upset that a company of this size would refuse to correct their mistake. I will never order from them again and I will not allow this to be swept under the rug. I will make sure to make this situation known online any and every where I can. It would've been in their best interest to refund me my $100 rather have a permanent thumbprint of their error that could have easily been corrected.

Their shoes have a nice look and are of good quality. I've never had a problem purchasing something from this site. There was never a time when I had to return something. The shoes are stunning, comfy, and last an eternity! Simple, elegant, and fashionable. For anybody searching for a wonderful pair of shoes for special events or regular use, I definitely suggest Nine West. I will buy from them again since their shoes endure a long time.