Nine West

Ordered winter boots from nine west for the first time. And order took awhile to get fulfilled and then upon arrival. Only one pair of boots arrived out of the two I ordered. They need to get this resolved. Calling first thing in the morning. I should've just stuck with my normal… (Macys) worth the extra $20 dollars, at least the order is always complete. Won't ever order from ninewest again. And whoever packed my order to begin with needs to be fired! This is the reason companies lose business. Where is the Quality control specialist.

Ordered shoes to take away on vacation. Needed them in a rush so I paid $20 extra bc the website said they would ship 2-3days. A week went by and when I called they said it meant 2-3 days to leave warehouse. I asked to have my shipped refunded or to cancel the order since I wouldn't have them in time and I did they didn't. Their response was tough and on top of it all I was charged a restock fee for returning them. They were awful cheap quality

Why soooo cute? I super love the designs especially for the cubs. My niece will walk comfortably with the pair I bought for her. Can't wait to see her wear them. She got matching dresses for sure. Will order more!

I just purchased shoes for my daughter and when they arrived to the house on the packaging slip in huge letters I see FINAL SALE.NO REFUNDS. NO EXCHANGES.

However, during my purchase this message was not visible and if it was there it was in very, very fine print. It's also unexpected because it only applies to certain merchandise and is rarely used. My email confirmation did not list it there AT ALL. As a result I purchased shoes for a 13 year girl who's foot size is constantly changing and of course she can't fit the shoe and I'm out $50. Their website is purposely misleading consumers to purchase items that they do not realize are NON REFUNDABLE until it shows up at their door. Because it's very noticeable on the packaging slip post-purchase, but you can barely see it on the website before purchasing the item.

I never wore the shoes they are in perfect condition - the size I normally wear for these 2 pair don't fit correctly. To the point where I would get blisters or fall out of the shoes and hurt myself. The customer service number I called for a return and refund is a call center - talked to 5 people over 5 days, none of them could help. They want to give me a gift card instead of a refund. UH - gift card? Meaning you think I want to shop with Nine West again? I even asked who they work for, and they didn't even know that. The lowest of the low people on the customer service chain. I have been a nine west customer my whole adult life (30 plus years) and I will NEVER buy anything from that brand again - they are going down and have lost my business. They refused to give me a refund so now I'll keep my wrong sized shoes. Who knows maybe I'll slip out of the shoes that are too big and fall - that would put them out of business for good. Time to go, Nine West - please go away and save us from interacting with pure stupidity at your call center, wasted time and lots and lots of frustration and aggravation.

I had a truly dreadful experience with a pair of Nine West sandals that I recently purchased. These sandals not only caused severe blisters on my feet, rendering me unable to walk for two days, but the customer service I encountered when trying to return them was equally disappointing.

From the moment I put on the sandals, I could feel discomfort and tightness around certain areas of my feet. However, I decided to give them a chance, hoping they would eventually break in and become more comfortable. Unfortunately, that was not the case. Instead, these sandals caused excruciating blisters that made it impossible for me to walk or wear any other shoes.

When I contacted Nine West to request a return, I was shocked to learn that I would have to pay for the return shipping. This added insult to injury, as I had already suffered physical pain and discomfort due to their product. The fact that I had to bear the financial burden of returning a defective item was both frustrating and unfair.

Furthermore, the customer service I received was abysmal. It took numerous attempts and considerable time to even get a response. When I finally did, the representatives were unhelpful and dismissive of my concerns. Their lack of empathy and unwillingness to take responsibility for the discomfort and inconvenience caused by their product was truly disheartening.

This entire experience has left me deeply disappointed with Nine West. Not only did their sandals cause severe blisters, but the added cost and subpar customer service only exacerbated the situation. As a loyal customer who has previously enjoyed their products, this experience has shattered my confidence in the brand.

I strongly advise against purchasing Nine West sandals, based on my own painful and unsatisfactory encounter. The discomfort, blisters, and lack of customer support I experienced are simply unacceptable. I sincerely hope that Nine West takes immediate steps to rectify these issues, ensuring that their products are of better quality and that their customer service reflects the care and respect customers deserve.

I've spent A LOT of money... I have spent over $400 with Nine West in the last month, for this to be the second time I've been inconvenienced and it was not my fault! This is unacceptable! Completely unacceptable! I had to pay out of pocket for the last order I received because I was given the incorrect return information, now this?! Something else needs to be done! I do not intend to shop with Nine West or purchase any Nine West products every again after this SECOND unacceptable resolution, so a gift card that was offered to me will not suffice.

I don't care if I have to take this matter to corporate as well as the unsatisfactory lack of resolution and compensation from the first order of almost $300 that I purchased, but something else needs to be done. I just placed another order 2 nights ago, and had I known this would be the case, I NEVER would have ordered from you all again. I hate this company and the lack of quality service and resolution that's been provided, especially to a customer who has gone out of their way to support this business.

Who is the next person higher up that I need to speak to?

I've been a Nine West customer for years and was disappointed when they closed down their physical stores, but since I love their product so much, I bought a few hundred dollars worth of shoes from Nine West's website. I decided to return some of them because I didn't like them as much once I had the chance to try them on, which is the main reason I hate shopping online in the first place. I shipped my return using their return label on September 27. I received confirmation that their carrier picked it up right away. But here I sit on November 7, nearly a month and a half later, with NO REFUND! I've called every other week this whole time and they continued to tell me "it's at our warehouse and you'll receive a refund within 10-15 business days." The box continued to sit at their warehouse with no movement week after week after week. Eventually they opened a help ticket for me and said I would receive a response within 24 hours. I never received a response. I called back again today and was told the box is FINALLY in transit from their warehouse to their returns processing center, but that it would take 6-8 MORE WEEKS before I saw my money! That's nearly 4 months total! I likely won't see my refund until 2019!

I will never shop with Nine West ever again. I will never recommend Nine West to friends/family ever again. And until I receive my refund, I will continue writing scathing reviews on every outlet I have access to.

Nine West: Make this right! Issue the refund owed on ticket *******.

The entire team I worked with was both patient and professional. Customer service was very kind and patient while waiting on our final order. I cannot thank you all enough!

Before you place an order with NINE WEST, think it 10 times. I love the shoes but YOU CAN'T CANCEL the order and the customer service is horrible. They hang up on me twice!. I never try to return anything but I image they make it hard either. My story is that I placed an order on a Friday, I called on Saturday to cancel it and although it was not shipped, they said that I have ONLY 1 HOUR FRAME after you place the order for cancellations.I called on Monday to try new luck and the lady told me that she was going to make a ticket for a cancellation and she gave me hope that it was going to be cancelled. The day after I saw that the order was shipped!. That is UNACCEPTABLE.

They provide good service and i am happy with there services. Staff and everything is fine and grateful

I ordered two pair of shoes on Sunday, Oct 22nd. Their site states it takes 2-3 days to process order for shipping so that means the order should have been shipped out on Wednesday, Oct 25th latest. On Friday, Oct 27th, I called and asked why they had not shipped, they said it will go out today. It didn't. On Monday, Oct 30th, I called and they said they didn't know why it hadn't shipped but now I had to wait another 10 days until Nov 9th to see if they would ship. I told customer service that Nov 9th, plus shipping time was past the due date that I needed the shoes and to cancel my order and refund me. She said they couldn't do that and I had to wait the additional 10 days. Also, I have never had a company charge my card before an item shipped but Nine West did. I just called my bank to dispute the charges with Nine West and my bank gave me provisional credit. It's funny that companies are very strict with their return policies, etc but when they screw up, they put the customer out. I'm am very disappointed with Nine West. I'll think twice about ordering from them again.

Terrible customer service. Website inaccurately reflects inventory constantly. Customer service is useless

Pleasantly surprised! Thank you for the prompt execution of my order. Nice shop, good merchandise, helpful and helpful service. I will be your client

Fantastic price. Fast and cheap shipping and a fair return policy. I'm glad I found this place. It is now one of my regular places to shop.

I really like this store. Very attentive and friendly managers. Always prompt by the goods. Delivery is very fast. Thanks for your work.