Nine West

I am honestly and highly recommend this online-shop if you are finding something unique and quality, shipping was fast. Website is easy-to-use.

2/20/23 My first ever order with NineWest.com. I order 300 USD worth of goods, one of which is the Cyra A blue pursed received damaged and poorly constructed. See image 1. For what I received in the mail. Crinkled sides and uneven handle. Size limit only allows one upload. See BBB review for more images. This is insulting. See image 2. For their return policy: To - and I quote - "original tender type- no exceptions." See image: 3. Confirming their customer service phone number and 4. My 7 attempts to call and contact their customer service about their damage purchase they gave me. They did not pick up the phone the first 6 times. The first robo-message includes a sorry for their return problems. Strike 1. At this point, absolutely ludicrous, and for a lack of a better term, simply ghetto. On my 7th call, they file a case, as they say... and say I'll receive an email that same day to send pictures. That phone call was March 1st, 2023. On March 5th, 2023, I come to a revelation in realizing what kind of company NineWest is. I truly thought they had greater decorum, and were a brand of integrity. I filed a credit card dispute with my company this same day. On March 6th, 2023, lo and behold, NineWest customer service FINALLY sends me an email. I send photos. And see photo attached for their reply, accusing me for using the product and stating it's store credit only. Big strike 2. This company is on a journey to make first time customers their last time customer. Strike 3 - I let them know again, the problem. And the resolution: Free return for my money back to original tender or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this. Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it! I'm sticking to Macy's.

Have an excellent collections of handbags and footwear. Styles and colors are super. Price varies according to the product.

Everything is very worthy, quickly and fully corresponds to the product in the picture. Respect from me! Thanks.

Good and easy to use website, efficient and helpful customer service, I am really highly recommend
Thanks!

They have good collection of ladies handbags and footwear. Unique styles and are at different rate. Ladies will love to shop over hear.

I ordered a pair of shoes from Nine West on Wednesday night 10:00pm. Called the next day to cancel the order and was told the order will have to ship to me and then I can return it. That's not a cancellation, that's a return and I would have to pay a re-stocking fee. I will NEVER order from this site again. The order was not fulfilled at this point either, the manager gave all kinds of excused from she cant communicate with their warehouse etc. YALL ARE A POOR EXCUSE OF A SHOE COMPANY AND YOUR PLOICY ARE REDICULOUS! CARAPPY SHOES TOO

I asked to speak with a manager they would not talk to me about a shipping problem this place should shut down the managers there should be fired!

I want to note the wonderful service of this store, it is easy to make an order, shipping fast, everything came during, the quality is very good

I like this online store, it is very easy to place an order on your website, the prices correspond to the quality, in general I liked everything

Had to return a purchase I made from nine west website. Was charged a restocking fee of 7.00. Never again will I order from them

Very nice and arrived in time. So pleased with my first order that i ordered! Thank you so much! Thank

Always love the speedy service. Items always exceed expectations on every order! Always a highly recommended company to work with!

I bought on this site everything is good recommend. I recommend it to everyone, you will not make a mistake

Very satisfied with the purchase, very comfortable. I recommend, fast delivery and excellent quality. Thanks I will buy again

Excellent. Just order a few years back. And everything just great. Easy to use the online store. And communication great as always.

Ordered at the store for the first time. Thank you for your work. Everything came quickly, the manager is attentive, friendly. The prices are nice.

I have never experienced a more attentive "online" store. I will definitely continue to shop this store.