I've had so many issues with their merchandise, returns & refund process, website, and customer service in these last 2 months that I don't even have the energy to rehash them all. Just look up any other website's reviews for them (Besides NineWest.com, because they don't publish any negative reviews) and take my word for it. I've ordered 9 pairs of shoes and returned all but 1 cute, but nevertheless uncomfortable pair. I've attached photos of my most recent (and final) purchase from them. They retail at $89.00... I am thoroughly DONE with this company and will never purchase from them again. Don't waste your time, unless you actually like making your life harder and throwing your $$ down the drain on restocking fees or cheap, defective shoes.