• Nextdoor

Nextdoor

Overview

Nextdoor has a rating of 1.78 stars from 3,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nextdoor most frequently mention social media, real name, and free speech problems. Nextdoor ranks 578th among Social Network sites.

  • Service
    406
  • Value
    365
  • Shipping
    46
  • Returns
    48
  • Quality
    144

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.4%
Positive
9
Neutral
0
Negative
197
333
See all photos

What reviewers want you to know

Positive highlights

  • A great way to stay connected with network happenings be it garage sales, lost/found pets or crime watch.
  • Nextdoor has been a great source for our neighborhood news!

Critical highlights

  • Their staffing is terrible and customer service incompetent.
  • More significantly there there seems to be no way of contacting them, no phone number and they won't call you.
How would you rate Nextdoor?
Top Positive Review

“Dangerous Nextdoor”

bruce h.
11/2/21

Nextdoor plays games with customers when they make a complaint. In addition, they claim they will respond to complaints but never do.

Top Critical Review

“They have a very liberal behind scene.”

William M.
3/10/24

Most contacts that comes across if consecutive, will be taken down. Their moderation does little good. I have seen six to one to keep a comment or post up and nextdoor still take it down. One good way of getting kick off, just support Trump. In fact the name national politics from the main feed just because of it. It is ok to mention BLM but don't mention any white groups. If you do, plan on getting banned fo thirty days.

Reviews (3,019)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58) phone number (37) garage sales (30) neighborhood news (22) share information (24)
Thumbnail of user dawns1227
1 review
3 helpful votes
February 4th, 2022

Nextdoor is a refreshing change from Facebook, or at least that is the goal…. A place where neighbors coming together to support each other, share helpful tips, and help reunite lost pets, keys and phones,

Thumbnail of user karenj536
2 reviews
0 helpful votes
December 7th, 2019

It is a rarity to find a website for neighborhoods that is actually safe secure and not phony!
I was a little skeptical when I first got on this site about three years ago when I was in another location and when I move to my current residence, I immediately got back on this site! Why? Trust! I can get accurate information, "converse" with neighbors throughout the area. I have not experienced any breach of privacy,

Thumbnail of user davide1595
1 review
0 helpful votes
July 20th, 2021

I HAVE REVIEWED OCEANSIDE AUTO SPECIALISTS BEFORE... SO. I again i say... a senior citizen who has been to many auto mechanics in my lifetime., jonathon is the "best of the best.".! Consciencious, takes his time to help you understands all aspects of a repair! And he guarentees his work!
I see a great future of jonathon's auto specialists. So go see him if you are in need of quality auto repair and to meet a man of auto repair knowledge & one WHO possesses integrity!

Respectfully,
David a. Elecciri sr. Of north oceanside! RANCHO PACIFICA

Products used:
AUTO REPAIR GUARENNTEED

Service
Value
Thumbnail of user lindaw792
1 review
0 helpful votes
December 22nd, 2019

I believe everyone should join Nextdoor.
Safety tips and alerts from police.
Shopping in your area plus others.
Neighbors giving or selling item(s).
Venue dates and places to visit.
There are really too many wonderful features to name.
Just Join Nextdoor!

Thumbnail of user kayp149
1 review
0 helpful votes
June 13th, 2021

I know what time Nextdoor publishes it newsletter each day so I can check it for updates. I love the neighbor news as well as market postings. It's a good resource for recommendations as well as references. I read it daily!

Thumbnail of user amyt405
1 review
1 helpful vote
January 11th, 2020

Virtual neighborhood watch at your fingertips! Whether you lose a pet, need recommendations or want to promote your business - Nextdoor let's you do all these things with the click of a button. It is nice to get local information. I love this site!

Thumbnail of user ramonm94
1 review
0 helpful votes
May 20th, 2020

We had Paco's Painting for a new paint in our Home. We couldn't have been happier with their service. He answered all our question, He is Professional and did a wounderful Job. L would highly recommend this company for all yours project's you need. Great job! Paco's painting.

Thumbnail of user fernc20
1 review
0 helpful votes
June 28th, 2021

We could not be happier with our new beautiful closet from American Built In Closets in Sunrise, FL. Perry and his team were professional, on time, responsible, and helped us a lot in designing our closet. I have referred a friend and will continue to do so. Thank you American Built In Closets!

Tip for consumers:
Trust American Built In Closets

Service
Value
Thumbnail of user pamf444
1 review
0 helpful votes
July 15th, 2023

Gatling Tree Service did some extensive work for me. They were knowledgeable and very responsive. The price was fair and reasonable. I highly recommend them!

Service
Value
Quality
Thumbnail of user kandil2
1 review
1 helpful vote
May 13th, 2020

We had Ken's Kooling replace our old A/C & Heating System. We couldn't have been happier with their service.
They answered all of our questions, were professional and did a great job.
I would recommend this company without hesitation. Keep up the good work!

Thumbnail of user marthaf381
1 review
1 helpful vote
April 14th, 2021

Just had our garbage disposal and new faucet installed by Jaime. He did an excellent job. He was efficient, courteous, and cleaned up after he did his repairs. Would recommend him for any of your plumbing needs.

Service
Value
Thumbnail of user lawrenced208
1 review
0 helpful votes
December 7th, 2019

Most of my experiences on Nextdoor have been good but the best example is it led me to the adoption of my dog. Its former owner was going into hospice care and the dog needed to be "re-homed". I am the lucky new owner of this well-mannered, house broken, healthy 7 year old Cocker Spaniel.

Thumbnail of user marciaa41
1 review
0 helpful votes
December 7th, 2019

I really like being a part of Next Door. It helps being apprised of what is going on in my community. Traffic updates are noted when I am going in areas that need to be avoided. Asking for help allows me to do so when I can. Most of all I recommend making a file and keeping recommendations from people that are happy with their services and places of interest. I have used my file marked NEXT DOOR several times with their recommendations and have been very happy.

Thumbnail of user ingrids49
1 review
0 helpful votes
January 11th, 2020

I started using Next Door in its very early stages sometime in 2011 or 2012. I immediately embraced it because we are in the digital age and it is a great way to connect with your neighbors and the concentric circles of your neighborhood. An invaluable tool to connect and communicate.

Thumbnail of user timo572
1 review
0 helpful votes
July 14th, 2022

We had a pool built last August and asked our pool builder, should we have the Travertine sealed; He replied yes, if you don't want it to stain. We asked him who should we call. He said, Carolina Sealing Xperts was the only company in Charlotte that actually knows what there doing. We called and Mr. Neil Shepard came out and explained what, why and how. I found Mr. Shepard to be very professional, easy to talk to and very honest. We hired them to clean and seal our decking. My husband and I are thrilled with the results and would recommend this company to anyone that wants or needs there travertine deck sealed. Friends had there deck sealed by another pool builder and destroyed there travertine. We explained and they hired Mr. Shepard to fix there travertine decking.
Thank You, Neil
Elaine O'leary

Service
Value
Thumbnail of user jenniferb1877
1 review
0 helpful votes
October 22nd, 2020

Always professional, friendly, super informative, I cant say enough good things about these guy! Tyler and Tristan are the best! This company goes above and beyond! They are amazing! If you want the best of THE BEST look no further than VERTEX PEST CONTROL! Jennifer Bryant

Thumbnail of user darleneh106
1 review
1 helpful vote
January 19th, 2020

You will not be sorry! Professional and hard working. Great equipment. What I thought had to be replaced, Jesse saved.

Thumbnail of user af472
1 review
2 helpful votes
January 11th, 2020

I've found it enjoyable and useful to be able to keep up with what's going on with neighbors and the broader community at large, and to be able to ask for advice or recommendations. It has a built-in marketplace, so people also use it to buy and sell. The municipality also posts updates and goings-on, though I think they could be better at that (all towns are different I suppose). Overall, I think it's a good community-building tool and a great way to know about what's going on locally. Everyone should be on it.

Service
Value
Quality
Thumbnail of user georgeb1529
1 review
3 helpful votes
October 31st, 2021

Stay away from this unless you like being silenced when you protest anti vax disinformation and the support of jan 6

The mods have mental issues

Thumbnail of user annec308
1 review
1 helpful vote
January 11th, 2020

I have found several tradesmen that were recommended on NextDoor and have bought and sold several things. I also find it valuable for lost pet notices and reunited a dog I found with his owner. Love this app!

Thumbnail of user deliap25
1 review
1 helpful vote
August 24th, 2021

Nextdoor is the place to be if you want to keep current on what is happening in your area. You can find great recommendations from your neighbors on things like home repairs, lawn care, day care, restaurants, etc. Local law enforcement and government agencies also post on the site which is helpful in keeping current on important developments. Love my Nextdoor community!

Thumbnail of user rayf198
1 review
2 helpful votes
December 24th, 2019

What a great way to meet your neighbors and talk about things that affect your area! Helpful, understanding, sometimes humorous, but always worthwhile.

Thumbnail of user chrisb1408
1 review
0 helpful votes
March 5th, 2020

A great place to connect to your neighborhood to find or give recommendations and share thoughts.
Big thanks to Layne.

Thumbnail of user judyh1626
1 review
0 helpful votes
May 4th, 2023

The owner Danny DiTommaso answered calls right away, was clear about what his company was going to do. He handled coordinating our job in our absence, picked up the tile for us and sent me photos of our completed tile work, He was very respectful of our condo while doing the work…I highly recommend his company for your future tile projects.

Tip for consumers:
They are honest, dependable, and did a great job

Products used:
Not applicable

Service
Value
Quality
Thumbnail of user hudsonh19
1 review
0 helpful votes
August 7th, 2020

This relatively new place on Eastern is incredible. Have been there many times since right after their opening. Everything is made to order & homemade where possible. Last night (our anniversary) we went there: had the Dover Sole & a pasta side with shrimp. WOW! They knocked the ball outa the park with this one. We have had Dover Sole many places all over the world, but this is the best (fresh daily), not expensive, service is super, cleaning is non-stop. Their wine list is Italian. Owner helped us with a NAPA Cab. Equivalent. It was great.

If you haven't tried them, you are missing the boat.

Products used:
Listed above.

Service
Value

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From the business

When neighbors start talking, good things happen.

Company Representative

Thumbnail of user parisas
Parisa S.
Typically does not respond to reviews

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