What is the policy if Nextdoor is informed that leads who hold political office are deleting politically unfavorable comments to manipulate opinions on the site? How does nextdoor decide to remove a lead?

asked by richie l. on 5/31/15

13 Answers
Thumbnail of user kevinl57

Depending on whether it is the complainer or it is the offending Lead who is Gordon Strouse's favored winner, Nextdoor will either scold the complainer for violating the "always assume best intentions" rule or they will scold the Lead for "removing a message just because you don't like it". Nextdoor does not follow their own rules, which by the way, are so disorganized that they're word salad. Nextdoor has over 50k neighborhoods, and yet Gordon himself always intercepts and answers my emails to help@nextdoor.com. Last year when I was still Lead, Gordon also suspended my account, and a friends, and ORDERED us to demonstrate hacking the website. We refused, so he crippled our accounts and ordered us to get permission to do anything. Nextdoor then handed our group directly to the HOA which we existed to be an alternative!
Tinyurl com/seized-by-hoa

Helpful  (10)
Thumbnail of user michelles63

Kay is right. That is their policy. However, don't expect them to hold to it. We have leads unfairly removing only some people's comments and Nextdoor does nothing about it. Best bet, dump nextdoor.

Helpful  (8)
Thumbnail of user susans93

First, posted guidelines are not followed by Nextdoor themselves let alone the Leads in my community. As for political types. Our community is an HOA and the board of the HOA controls the LEADS on Nextdoor. I could go on... It sounds to me like mine is like many ither Nextdoor communities... something to avoid. Nothing good there as it is a oetty dictatorship. Agree with them or you have a lot of trouble.

Helpful  (7)
Thumbnail of user davidj114

Michelle S. Nailed it. Even worse, my own PRIVATE communications as a long time and current Nextdoor Lead was sent to a disruptive member by Gordon Strause, Nextdoor’s Director of Neighborhood Operations. So much for the bull crap "Privacy" policy. Nextdoor is about one thing and only one thing: recruiting membership for it's flat, unappealing and old-school message board right out of the 1980's at all costs. Well, with millions in OPM (Other People's Money) for advertising a lie that is. "Shysters" is probably too kind a word to describe this San Francisco based crew. 90% of what we do with our officers who cannot join in the area they patrol is done behind the scenes with crime victims and GOOD member who really want to see solutions not dribble or hype. You don't see Nextoor here refuting anything, right?

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Thumbnail of user dh133

Link will do no good if you don't have a NextDoor account. Policies are not consistently adhered to and the bottom line, in determining if a member or lead is removed, is whether the posts/actions stand to benefit or hurt the membership numbers (that is all NextDoor really cares about).

Helpful  (5)
Thumbnail of user billr31

Based on the fact that Nextdoor.com offices are based in San Francisco, figure the corporate bunch there are going to be mostly liberal leaning, or pro-Democratic Party types.

Helpful  (3)
Thumbnail of user amberg13

You can contact Corp but they don't care about anything but making money off advertising that will come soon. They've made the site "just" useful enough to grab a big list in many cities, now the ads will come. They will get richer and neighbors will continue to bicker about pretty much everything and keep referring more to join the stupid censored site where you have no right to say what you want without it being deleted by leads that are not voted in for their duty. Stay with Facebook and other social media places.

Https :// www.facebook. Com/l. Php? U=http%3A%2F%2Fwww.nytimes. Com%2F2015%2F03%2F04%2Ftechnology%2Fnextdoor-a-start-up-social-network-digs-deep-into-neighborhoods. Html%3Fsmid%3Dnytcore-iphone-share%26smprod%3Dnytcore-iphone&h=pAQHVd1Xb&hc_location=ufi

Helpful  (2)
Thumbnail of user kayl263

Here is a link with that information https://help.nextdoor.com/customer/portal/articles/805434-removing-lead-status?b_id=98

Helpful  (2)
Thumbnail of user colleenx1

Randy... "Most ALL discussion topics are NOT suitable for posting on the Main Newsfeed and should be limited to Groups set up for Open Discussions or a proper category."

And who decides what is 'suitable'? Why should discussions that offer valuable information regarding the community be shunted aside while discussions about dog poop get top billing?

Helpful  (1)
Thumbnail of user rachelm49

I never questioned their status in the community, but I was very concerned about personal posts with police in our area. It just seemed to be on a first name basis. The leads seemed to favor certain members, I did have people private message me concerned with deleted posts that were baseless. I also noticed the posts were politically leaning to one side.

Helpful  (1)
Thumbnail of user su10

Randy, I wish that the rules were helpful, but it is nonsense. They have conned everyone to thinking that they follow the rules, but only when they want to and the Corp. partakes in major bullying for their own personal egotistical reasons mostly by "Bonnie" and "Gordon" who was also mentioned above. I have massive amounts of proof of all of this as they continue to breach everyone's agreements that they refer back to. Someone, for God sakes please take them to Court! Bonnie hasn't a clue about what she is doing, nor applies one iota of consistency and certainly does not abide by their own rules of which are as one stated worse than a tossed salad. Pathetic is what comes to my mind. Pathetic is what comes to the entire site run by amateurs!

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Thumbnail of user jackiej13

Nextdoor does what Nextdoor wants to do. Nextdoor allows Leads to do what they want as well.

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Thumbnail of user randyj12

Per ND Guidelines, When Members Flag a post, a lead will decide how to handle the flagged post. Members May flag Only messages that you believe violate the Nextdoor Guidelines. (see the ND FAQ for specifics). Those reasons typically include:

Abusive messages -- such as personal attacks or discrimination
Inappropriate messages -- such as profanity or topics best suited for an interest group
Commercial messages -- such as posting real estate listings or local business deals
Campaign messages -- discussions of political/ballot issues are OK, but campaigning is not.
Duplicate messages

Most political or religious posts are commonly removed by Leads, from the Main Newsfeed, which is Reserved for neighborhood related announcements only. Most ALL discussion topics are NOT suitable for posting on the Main Newsfeed and should be limited to Groups set up for Open Discussions or a proper category.

Item 10 from the Nextdoor Guidelines FAQ:
10. When is posting to a group more appropriate than posting to the Main newsfeed?
Use groups instead of the main newsfeed when you want to have in depth discussions with neighbors about interests, hobbies, politics, religion, the rules for your Nextdoor website, or other issues that may not be relevant or of interest to everyone in the neighborhood. Groups allow neighbors who share these interests to have deep discussions about them without bothering the folks who are not interested. In addition, groups should be used when organizations want to plan activities or as an outlet for people who want to send regular updates to their neighbors on topics like real estates prices or a “thought for the day.” By publishing these posts to a group, the folks who are interested can subscribe and receive these messages, while folks who are not interested are not disturbed.

I hope the above is helpful.
Understanding the proper use of Nextdoor offers far more benefits for the neighborhoods than Not using Nextdoor.

Helpful  (-1)

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