• Nextdoor

Nextdoor

Overview

Nextdoor has a rating of 1.78 stars from 3,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nextdoor most frequently mention social media, real name, and free speech problems. Nextdoor ranks 577th among Social Network sites.

  • Service
    406
  • Value
    365
  • Shipping
    46
  • Returns
    48
  • Quality
    144

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.3%
Positive
9
Neutral
0
Negative
202
333
See all photos

What reviewers want you to know

Positive highlights

  • A great way to stay connected with network happenings be it garage sales, lost/found pets or crime watch.
  • Nextdoor has been a great source for our neighborhood news!

Critical highlights

  • Their staffing is terrible and customer service incompetent.
  • More significantly there there seems to be no way of contacting them, no phone number and they won't call you.
How would you rate Nextdoor?
Top Positive Review

“Dangerous Nextdoor”

bruce h.
11/2/21

Nextdoor plays games with customers when they make a complaint. In addition, they claim they will respond to complaints but never do.

Top Critical Review

“They have a very liberal behind scene.”

William M.
3/10/24

Most contacts that comes across if consecutive, will be taken down. Their moderation does little good. I have seen six to one to keep a comment or post up and nextdoor still take it down. One good way of getting kick off, just support Trump. In fact the name national politics from the main feed just because of it. It is ok to mention BLM but don't mention any white groups. If you do, plan on getting banned fo thirty days.

Reviews (3,019)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58) phone number (37) garage sales (30) neighborhood news (22) share information (24)
Thumbnail of user fredn65
1 review
10 helpful votes
June 6th, 2020

Nextdoor has good things but also things that need to be worked on.
You can find neighborhood services or handymen, discover what's going on in the neighborhood, find the latest news or gossip, or even a restaurant that might interest you.
However you can also be blocked, removed from the website, or if the neighborhood lead has their personal agenda, they can block you or remove your posting.
A number of neighbors have complained because they have seen leads remove stories that the lead doesn't agree with.
For example, some neighbor recently complained about that online. Nextdoor can and has removed posts criticizing its policies.
For example, I had posted some time back that there were some irregularities with neighborhood security. My post was removed without any kind of explanation, even though a number of neighbors appreciated hearing what I had to say. Nextdoor would say something like, "well you were just ranting. That goes against our community guidelines." So what that means, in my opinion, is that Nextdoor can practice extreme forms of censorship, meanwhile hiding behind the excuse of "upholding Community guidelines."
Also, at times Nextdoor seems extremely politically-correct, almost to the point of disgust.
Nextdoor has these neighborhood guidelines. Whoever wrote the guidelines seems like they might be a fundamentalist Democrat. Most of the supposed offences would seem like they would be not allowed against groups or individuals that would be aligned with the left wing of the Democratic Party. I don't completely disagree with that, but it just seemed so politically correct all most way beyond what may be considered normal. I commend them for standing up against racism, as well as some other things such as neighborhood bullying. But in fact Nextdoor sometimes seems to become the neighborhood bully when they block perfectly fine posts that they happen to disagree with. Or they block neighbors from communicating, by posting a message similar to, "trouble connecting with Nextdoor, try again later." That is just their way of blocking neighbors they disagree with. A neighbor might think they have trouble with the internet, but it might actually be that they're being blocked by Nextdoor.
On a positive note, Nextdoor does have some strengths. They seem genuinely interested in protecting minorities from racism. They want to hinder libel and slander, that is commendable. In addition, neighbors are able to find out about household repair services, neighborhood fun events and happenings, as well as the latest crimes or important neighborhood information.

Thumbnail of user archiec30
1 review
1 helpful vote
December 7th, 2019

Never saw any responses... for items I put up...
Heineken cooler 50.00 usd
Hoover carper shampoo/cleaner... Brand new still in the box 75.00 usd

Thumbnail of user josephl511
1 review
23 helpful votes
December 21st, 2019

It has the potential to be a useful resource for keeping posted on neighborhood events and happenings but unfortunately attracts too many dysfunctional busybodies who have way too much time on their hands.
Endless rants and complaining from bitter hateful people about the most trivial things with nasty and mean spirited insults back and forth. It discourages participation or involvement in even the most benign topics of discussion like "if you're not picking up your dogs poo after it goes in the grass you are a vile^%*#^*^& horrible person not worthy of the air you breath." It's scary to read some of the comments of people who "want to pass laws" to persecute those who don't agree with them. (God forbid you bring up anything remotely related to politics or religion!) So, it ends up being a magnet for opinionated self appointed "geniuses" who bully the dissenters right off the platform.

Normal, balanced people with a life will have little time for this soap box.

Thumbnail of user robertf2963
1 review
1 helpful vote
August 31st, 2022

Banned for 21 days days, for no swearing or racism but i might have upset the admin because I used the words transgender and woke in the same sentence.

Thumbnail of user clairettaa1
1 review
1 helpful vote
July 26th, 2021

When I first joined, I was impressed with the helpful neighbors. But, and this is a big but, I only put a missing kitty, from a website for lost animals. I was banned for that. According to them, they don't allow being on a soap box. That is exactly the way they put it.
Another time, I gave my opinion about not wearing masks. I got in trouble for that one also, by a moderator. I have been called a racist for stating the truth about an incident. But I had some neighbors, who stuck up for me on that one.
I do not like how people get to fighting with each other on almost every subject. It is ridiculous and childish. I would think adults would be able to have conversations with each other without all the heckling and bullying.
I like how I have been able to help a friend of mine, with his maintenance business. So, for that, I am thankful.
Last, but not least, I like their finds area where you can find or sell items. It would have been helpful, however, if they would have given us some warning that they were changing their format. Personally, I liked it better the way it was. I liked, For Sale and Free rather than Finds. With that in mind, we have gotten some pretty nice things for free or reasonable cost.
These are my own opinions of Nextdoor.

Thumbnail of user hannih
1 review
3 helpful votes
February 20th, 2020

I suspect given the "guidelines" the site claims to follow which is IMO a bit imprecise. While I appreciate having a local sight with which to contact my neighbors and share thoughts, concerns and more, ND's desire to censor is no less atrocious than the censorship from any other entity. Outside of very clear hate mongering that serves no purpose ther should be no censoring. To serve as a beenfit outlet to the public includes not only the warm fuzzy news of the day but also should educate and allow the negatives and educations of life's negatives which ultimately in the end also serves the public to the benefit. Warm and fuzzy, I expect to find on You tube vids. Not when I'm dealing with other adults. So this leaves us with a censored site that collects too much information. I strongly suspect it also is an information affiliate selling website. Nothing is for free in this world.

Thumbnail of user ellenb244
1 review
20 helpful votes
January 11th, 2020

Nextdoor is a great app. Gaining others' insight as to various experiences with drs, lawyers, services etc. is very helpful. When the site functions as a source of information and tips, it works well. However, the vitriol that flies between some of the people is unwarranted. This behavior needs to be stopped. There are too many people engaging in jabs with others and expressing political beliefs. Those people should be removed.

Thumbnail of user deanr132
3 reviews
9 helpful votes
June 4th, 2022

After a few years of being a member i wrote an article stating the fact that on Memorial Day I noticed the lack of American flags being flew and a great number of pride flags being displayed which i thought was sad because people are forgetting why they have the freedom to display them in the first place. This earned me a 3 day ban with no explanation. They seem to allow diragitory statements while mine was an observation

Thumbnail of user charb32
1 review
76 helpful votes
April 16th, 2020

Nextdoor has suspended me numerous times. One for abbreviating last name for safety reasons I told them about. Other times when I chose humor over nastiness, but poster got butt hurt and complained. I see all kinds of ugliness on my Nextdoor. I've always been informative. Nextdoor can discriminate at will and there's no oversight. It can be so much more than a "have you seen my cat"? Site, but chooses to censor at will.

Thumbnail of user bethj103
1 review
2 helpful votes
May 30th, 2019
Verified purchase

Overall, I've enjoyed reading comments from others in the area; unfortunately some use language and post political opinions which don't belong here. I don't care for the recent changes which make it harder to read comments and which seem to let topics discussed linger for a while after a 'last' post. Also, the 'for sale' section shows pictures with articles which are nearly impossible to recognize; names of items would be more helpful! Again, the recent changes disappoint me.

Thumbnail of user keepp
4 reviews
0 helpful votes
November 10th, 2019

Listings don't show up for agents as promised. When I contacted customer support they said we need a direct feed to Nextdoor which just didn't sound right because most places pull directly from MLS. So I contacted my broker with the contact they gave me. They never contacted them.

Thumbnail of user tedp81
1 review
0 helpful votes
December 21st, 2019

This is considered a social media site I think. I don't do the facebook, twitter etc., so this is nice for me. I've recruited 100+ of the neighbors in our 180 home Neighborhood Assoc. When posting an event or information regarding our Assoc. I send it to our members only, I get very few responses which makes me think they don't understand and that the site is hard to follow with very minimal information on how to navigate it. It always takes me quite a few attempts to post things, but I am older and not real familiar with all the in's and outs of doing this, I'd like to think that this could be more simple. Members tell me they are not interested in the lost dogs across town, and the lady wanting a lawn person, or a babysitter 15 miles away, I think you get my jist. I don't post much, it's an effort, and I hate to see that wasted because they can't figure it out. Thanks.

Thumbnail of user joyt74
1 review
4 helpful votes
January 1st, 2020

There's WAY too many ads popping up now! I used to check it out nearly every day. Now, I go take a look a couple times a month. (If that, even.) It used to be better. I REALLY HATE HAVING TO WADE THROUGH ALL THE ADS, TO READ IMPORTANT STUFF! And I do love to invite people, but many times I send out 100 'postcards', and get no one! Then I have to wait FOREVER before I can get any more invites to send. Also, my bff tells me about HER Nextdoor area, and all of the negative posts that people write, that NEVER get dealt with when they are flagged.

Thumbnail of user paigef27
1 review
5 helpful votes
May 23rd, 2019
Verified purchase

A lot of our local posts have devolved into ranting and long threads of bashing one neighbor's opinion or another's. Or fear about a brown person. Or someone who's suspicious because they don't "fit in". Or lots of "did your power go out?", "did you hear X sound?". Occasionally there is something of interest and informative but mostly you just get to see a lot of ugly fighting.

Thumbnail of user johnh2828
1 review
0 helpful votes
December 7th, 2019

As a person who travels overseas extensively I now find that I am unable to log on whilst overseas to see what is happening in my neighborhood back home. The Nextdoor login automatically takes me to Nextdoor in the country I am visiting and then denies me access as this site obviously does not have a database that recognises my membership in the US.
Doesn't Nextdoor appreciate that the USA is part of a much wider community? Don't the programmers you employ appreciate that some members travel outside their neghborhood but would still like to maintain contact with what is going on back home?
A little thought beyond the fence would be appreciated!.

Thumbnail of user jeanl228
1 review
0 helpful votes
December 22nd, 2019

I have been having a bit of trouble with the site. I have moved to a new neighborhood & am using the correct method. I have not been able to close the old neighborhood. I get notifications from the old yet cannot read anything but the entry.

Thumbnail of user nicolec1140
1 review
0 helpful votes
September 29th, 2020

I'm interested in how other people's experiences are with Nextdoor. I am a student at SJSU and need some anonymous data for a project. Can you fill out this survey about your experience using Nextdoor? Thanks :D https://sjsu.qualtrics.com/jfe/form/SV_cuav8xdK5absfop

Thumbnail of user allang61
1 review
2 helpful votes
April 21st, 2019
Verified purchase

We rely on Nextdoor as a communication vehicle for our Neighborhood. It does perform that way, but I find sifting through all the ads and people selling things diminishes the effectiveness of the tool. Posts, Replies and "For Sale and Free" all share the same level of importance via the fonts used. I feel that people may tend to just discard the entire email and not catch an important neighborhood post buried in there.

Thumbnail of user jacquieo3
1 review
11 helpful votes
May 10th, 2019
Verified purchase

I find it useful for the most part, especially since members are verified, so I can confidently post job openings, sell items, and ask for help with anything. However, I have noticed the typical bias against conservatives--they get kicked off for benign reasons, while liberals get away with a lot more. I don't ever get political on it, just my observation, which bothers me.

Thumbnail of user lonm29
1 review
0 helpful votes
December 21st, 2019

The platform provides a forum for issues affecting the community, feedback for finding reliable sources for various services.

Thumbnail of user janm276
1 review
0 helpful votes
May 17th, 2019
Verified purchase

I am relatively new to the area and have been able to get recommendations on various services for my home. I try to pass on recommendations as well, many of them I found on Home Advisor. Before January 2018, I lived in Prior Lake, MN. The Nextdoor members in that area were much more active and communicative. I was disappointed when I moved to Leominster because it doesn't seem like members around here make good use of the site.

Thumbnail of user juliaa105
1 review
1 helpful vote
June 27th, 2019
Verified purchase

There are a few people who jump in to every conversation with aggressive negative responses. I hesitate to post for fear of becoming a target. I would like to see an option to "flag" these people and give them a "time out" for bad behavior. This shouldn't be a forum that allows name calling and shaming. I will stop using Nextdoor if this isn't brought under control

Thumbnail of user waltf11
1 review
1 helpful vote
May 23rd, 2019
Verified purchase

A whole gamut people expressing racist attacks, complaints that nobody can do anything about (eg, strangers in the neighborhood), but also sharing of services, giveaways, things that might be useful. Not that often that I see things that make me feel better about my area, or that seem likely to help me or my neighbors. But a recent thread I started gave me a good feeling about my neighbors & specifically those who took the time to LIKE or REPLY.

Thumbnail of user davidk976
1 review
9 helpful votes
October 25th, 2019

In order to maintain your access to Nextdoor you must never share an opinion that disagrees with others. Those that manage the site are not objective. The "Leads" are bias and often look the other way as they frown upon comments that show personal opinions. The "Leads" support those that complain about others regardless of any content posted. Those that report others for comments not appreciated are never exposed or made known so a person who is flagged for any comment is always found to be wrong, regardless of content of the shared post. Many people are flagged by others based upon personal dislikes rather than content of a post.
If you do not like somebody on Nextdoor then all that needs to be done is to flag them and they will be disciplined or suspended without just cause other than they were flagged.
Nextdoor is a site that has the potential to be very good, but all too often politics and liberalism set the stage to prevent this site from being more than what it currently is... a site run by closed minded people with no objectivity towards fairness.

Thumbnail of user jenniferb843
1 review
27 helpful votes
August 19th, 2019
• Updated review

Just an update to my review... I've come to realize that ND is kind of a risky website to take part in. They require your real name so there's no anonymity. Increasingly, there are more and more arguments and insults and complaints and people getting all worked up. And some people are breaking the rules and not using their real name, so they have anonymity, but I don't. I no longer feel safe posting anything that even might possibly offend someone in some way unintentionally. I don't feel like I can be relaxed on ND and I have to watch everything I say/write very carefully because it would be very easy for someone to find me and do whatever (assault, kill, vandalize, harass, etc.). I've had 2 instances where for some reason I was singled out and personally attacked (directly named and specifically insulted in the threads) and it really put the fear into me. I had done nothing wrong. ND did not use to be like this a few years ago.

Great website and concept but needs to be improved
July 20th, 2019
Verified purchase
• Previous review

I've noticed that each person has a neighborhood map based on their address. That person can only see posts from others who live in that neighborhood area. But I saw that the county (local gov't organization) joined ND and posted... and they were able to get replies from all over the county, not just a handful of neighborhoods around their physical address. In the cases of missing pets or humans or natural disasters or whatever... we should be able to reach large areas like that. ND is too restrictive when it comes to who can access posts depending on where they live. My friend lives about 4 miles away in the same town as me with the same zip code, but we can't see each others posts because for some reason we're not in the same "neighborhood" on ND. Whereas my parents live about 8 miles away in the next city/town over with a different zip code and for some reason they ARE in my "neighborhood" and we can see each others posts. It makes no sense, and sometimes it's very frustrating.
Also, there should be an option to attach photos when private messaging someone.

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Parisa S.
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