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NextdoorReviews 3,043

2.0
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Nextdoor Reviews Summary

Nextdoor has a rating of 2 stars from 3,043 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 512th among Social Network sites.

service
452
value
405
shipping
54
returns
55
quality
161
Ohio
1 review
21 helpful votes
Follow Steve C.
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A complete waste.
June 23, 2018

Nextdoor is a just a trick to sucker people into a wesbite so nextdoor can sell ads and other services to companies that want to reach those users, and mine the data.

There is no customer service to help you with disputes over neighborhood boundaries, and nextdoor does nothing to ensure that the "leads" of certain neighborhoods are actually a true representative of that neighborhood.

Some neighborhoods on nextdoor are segregated by racial lines as well.

It's terrible. If you use it you're a fool.

Date of experience: June 23, 2018
New Jersey
1 review
24 helpful votes
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Depending on your town and how well your lead monitors discussions, it could become a site of hatred and close mindedness as it did in my town. God forbid you have a different view than someone on the site - you get verbally attacked and told to move out of town. After living in my town for 16 years, it wasnt until Nextdoor came around that I started to feel threatened and ostracized for everything I said ( and I dont even know these people). Simple things like responding to a post about how nice it was to see wildlife in the town would turn into a name calling rant about how we should shoot the deer. Definitely a sit for adult bullying

Date of experience: June 23, 2018
California
1 review
17 helpful votes
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Dismal
June 22, 2018

Too much censorship and a virtual total lack of their customer service department to enforce their own guidelines.

Plus, they share your data with " third parties."

Cancel your account. You'll be so much happier.

Date of experience: June 22, 2018
Virginia
1 review
16 helpful votes
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Bullies
June 20, 2018

Next door leads and customer service rep's decide everything and if they don't agree with your option your booted

Date of experience: June 20, 2018
California
1 review
16 helpful votes
Follow Me M.
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I signed up for this, because I was recommended it. However, it was so annoying signing up. The only ways to confirm your account is to 1. Give your credit card number, 2. Give your actual number to verify you live in the area, or 3. They mail you a post card with a verification code on it.
I would like to know why in the world upon joining and going to my privacy page, my whole address was posted. And to make it worse, you can't disable it. All you can do is make it so that only the street you live on is shown, which is still an invasion of privacy. What if I didn't check the privacy settings? In my opinion, the address should start out with it being not shown to the public, until you adjust the privacy. They act like there isn't crazy people in every neighborhood, and leave your whole, or most of your address up for "trust".
Well guess what, that doesn't fly with me. I've looked into too many cases to know that anyone sick could be watching, and if they have your address, then you can only hope that's all they're going to do. I deleted it immediately, because I felt unsafe. The app even had the nerve to ask why I was disabling my account, and link me back to the privacy page.
Another thing it requires is you have your "real name", shown to the public. And from what I've read, if your name is unusual like mine, you're SOL because anyone can report you for having a fake name, and get you banned. Yet, if you put a nickname, you can still get reported for it being "fake". This app is just fishy to me.

Date of experience: June 20, 2018
Texas
1 review
22 helpful votes
Follow Kathy Y.
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Nextdoor arbitrarily enforces it's rules. It seems to be fostering nazi-like thinking. No free speech, lots of reporting of posts that someone doesn't agree with, narcissistic and police state views are the rule. If you're a free and critical thinker than you are labeled a conspiracy theorist. Only certain people are allowed to post "controversial" topics. A controversial topic definition is extremely unclear. And shouldn't most topics be allowed to be posted? Very sad how many on the site jump to police others on the extremely unclear and arbitrary rules. I personally have never reported anyone as I believe strongly and free speech and I can put my big girl pants on and not get crushed by what I read. Others, not so much. People who can't debate would rather just report you and make you go away. Great breeding ground for Nazi like thinking and indoctrination into giving up Constitutional rights. On the flip side of very easy way to keep up with things going on in your neighborhood. Easy way to give away things you don't need any longer and get things that other people don't need any longer.

Date of experience: June 18, 2018
District of Columbia
1 review
25 helpful votes
Follow Jan P.
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Nextdoor is a joke. All it takes is one jerk in your neighborhood that decide to report you say for having a yard sale in your own yard and the Nextdoor will remove your posts and lock out your account. I am talking about absolutely innocent posts such as giving away free household good, holding a yard sale or selling a family buffet in the appropriate for sale section. The leads are useless and either wont return your email inquiries or express their sympathy but wont get involved with the site management to address the situation. The customer service reps demonstrate the intelligence level of a high school dropout and lack basic ability to utilize common sense and judgement. Dont waste your time on this site.

Date of experience: June 17, 2018
Oklahoma
1 review
21 helpful votes
Follow K S.
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I cannot believe this app posts your address, for one, even a street name is way too much info. Some neighbors are legitimately insane. After being threatened for telling people to chill about the 9,000th post freaking out about people walking in the street, i've deleted the app. No help from nextdoor, and honestly it's not worth risking my safety. I'm still upset about one of my neighbors threatening to dox me and I'll probably be extremely anxious the next couple of days. Thanks NextDoor! Screw you!

Date of experience: June 16, 2018
California
1 review
10 helpful votes
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Our Nextdoor community bulletin board has been taken over by ultra-rightwing extremists. They take down any posts that they think threatens their agendas, but leave up right wing rants. Examples: (1) When community members started a constructive discussion on how to better protect our children from school shootings, right wingers took down any references to guns, but left up their own pro-gun rants. (2) When an announcement was made about the local availability of vaccinations, right-wingers set up a rant storm and removed the announcement. (3) When a neighbor posted the latest NASA data on rising CO2 concentrations, right-wingers started a disparaging name-calling campaign against the original poster and anyone who agreed with him, then had the post removed. The favorite right-wing ploy is to label any post, no matter how neutral and objective, as violating Nextdoor guidelines by being "too political." This gets the buy-in from the moderators (oxymoron) who take down anything not approved by the right-wing ranters. This is corrupt; it is really disgusting.

Date of experience: June 16, 2018
Texas
1 review
8 helpful votes
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Most of the postings are about pets, and thats fine, but of the 7 neighbor recs I used, for 3 types of business, I received only 2 call backs. One did 1/3 of the job and went mia. I did receive a great rec for Layman Lawn and Landscape though. They did really well on their 1st visit.

Date of experience: June 14, 2018
California
2 reviews
10 helpful votes
Follow Nicky G.
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I had a post recently regarding selling two tickets for Aquarium. However, one day I realized that I couldnt log into my account anymore. At that moment, I had no idea of whats going on as I didnt receive any of the notice from Nextdoor regarding any potential problems. Then I contacted Nextdoor customer support to resolve the issue. But the answer I received from one of the customer support agents is simply that my post for selling two Aquarium tickets is violating their Community Guidlines (with no details) and they will unlock my account the next day ( which is not true as until today my account is still locked for the reason that Im not fully aware of). I see people selling their unused stuff and promoting local businesses all the time on the forum. If theres anything wrong with my post, they should have contacted me directly to inform the details and let me know the next step to take. As an user experience designer working in a major tech company myself, I see a very bad customer experience through how Nextdoor deals with the incidence. I wouldnt recommend the product to anyone unless you have time and dont mind to deal with bad customer supports if anything happens.

Date of experience: June 10, 2018
California
2 reviews
3 helpful votes
Follow T J.
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There are a few repetitive ads. And a lot of people giving away their stuff. But I've had no problems with connecting stating my point of view or internet trolls. I imagine it depends a great deal on the area you live and the neighbors join. I found this site very useful when there was a Prowler across the street. After calling the police I posted and the Neighbors in the area were quickly notified of the problem. We were able to prevent a theft that night. And from then on the neighbors had their porch lights on as a result of a discussion on this site

Date of experience: June 9, 2018
Nevada
1 review
18 helpful votes
Follow Mark N.
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Not only does Nextdoor.com Play favorites and bias towards their own policies, they do not follow their rules and regulations with many open ended non descript Rules that they use unfairly towards their members. I have started a large class action lawsuit against them and I assure you it will got to trial and be a huge media event.

Date of experience: June 8, 2018
California
1 review
15 helpful votes
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Racist
June 8, 2018

Just wanted to let everyone know that if you like being targeted racially, discriminated against, then Nextdoor is for you. The moderators are biased with only one group of people, and regardless of the many reports sent when they write racist comments, they ignore it. They take the side of those malicious racists and don't follow the rules set by nextdoor. The site is filled with angry/racist/ignorant/uneducated/oblivious people with nothing better to do, then to show the whole world what they really are. Save yourself from being discriminated, insulted, offended and find another site. This is for the Glendale, CA nextdoor.

Date of experience: June 8, 2018
Florida
1 review
10 helpful votes
Follow Robert G.
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The Terms of Service are being wrongfully interpreted by staff and leads and well crafted and helpful posts are blocked and reasonable people are being terminated with no or unacceptable explanations. This will be a waste of your time and your neighbors time. Better to develop your own site.

Date of experience: June 8, 2018
Washington
1 review
7 helpful votes
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I spentabout a week using nextdoor before I got tired of the blatant commercials and deleted my account.

Date of experience: June 7, 2018
California
2 reviews
17 helpful votes
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I wrote a rather lengthy response to these two baiters I call them, who do nothing but incite people and it's okay for these people to cuss and swear while it's okay for others to consistently post their own little business they're starting up without no recourse even though none of this is approved by nextdoor.com. What a joke this place is. They actually cut me off for 72 hours because I responded to these two $#*!s on here. The leads do nothing to do their job by policing and removing the ads of people who consistently promote their own business while the rest of us are not allowed to.
I hate this site people that run this site they suck. Now it's all commercial ads I hope This app sinks.
UPDATE: As I went around the web looking at other sites, it appears that what I am saying appears to be a repeated complaint. Speak up & you will be shipped out... I wont ever be back.

Date of experience: June 6, 2018
Texas
1 review
15 helpful votes
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My experience with NextDoor is that they will censor you if you speak your mind and share your experience if it happens to be negative towards HOAs and companies that advertised on their site/app.
They will censor you without any comments or explanations but they don't prevent people who work for the HOA or has any associating with one from sending you unsolicited nasty private messages.
A one way street that I don't want to live in.

Date of experience: June 6, 2018
Florida
6 reviews
31 helpful votes
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I was active in our community and tried to help lost animals to get back to their owners, posted get-togethers for elderly etc. trying to be helpful. Working in healthcare if prefer not to list my real last name, although I did give nextdoor my full information incl. Phone # and email address. Someone from nextdoor emailed me and said my account was disabled for that reason. I explained again why I did not want my last name to be out there (someone can track you easily that way) but they didn't want to hear it. I made a new account with my real last maiden name. I notified some of the people I was working close with through PM at nextdoor that I was back and used my maiden name. Nextdoor disabled that account without notification and when I pushed for an answer they copied a private message I had written to someone in an email to me. Right there tells you any PM you send will be read. The people signing the emails only use their first name. When I asked for their last name they stated they don't have to reveal that to anyone. Talking about double standards.

Date of experience: June 6, 2018
Arizona
1 review
14 helpful votes
Follow Nicky P.
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Have we once again been suckered into giving up our personal information? Remember, if you're not the customer, you're the product! Memo to Next Door: If you want my info, let's discuss the terms if it's so valuable to you.

Date of experience: June 5, 2018

About the business

When neighbors start talking, good things happen.


nextdoor.com
Founded in 2010
San Francisco, CA, United States
+386