Next has a consumer rating of 2.93 stars from 27 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Next most frequently mention customer service problems. Next ranks 50th among General Apparel sites.
Best customer service, in store or online, easy to buy or return no problems. I never had problem with at all, good price and best quality. We are very happy customers. Thanks to NextSee positive reviews
Spent £2000 on furniture and some parts didn't work so I tried to call but was askedto email but you only get a reply every 4-5 days. I have now not heard from them for nearly 2 weeks. So tonight I decided to call and i have requested a call back and still no response. I have now been in queue for 90 minutes shocking customer service will never use them againSee critical reviews
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