Next has a consumer rating of 3 stars from 26 reviews indicating that most consumers are generally dissatisfied with their purchases. Next also ranks 47th among General Apparel sites. The most common issues with Next are around customer service, which is not as good as expected by some customers.
Best customer service, in store or online, easy to buy or return no problems. I never had problem with at all, good price and best quality. We are very happy customers. Thanks to NextSee positive reviews
Spent £2000 on furniture and some parts didn't work so I tried to call but was askedto email but you only get a reply every 4-5 days. I have now not heard from them for nearly 2 weeks. So tonight I decided to call and i have requested a call back and still no response. I have now been in queue for 90 minutes shocking customer service will never use them againSee critical reviews
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