Catharine K.

I bought an electric coolbox and mains adaptor from Halfords website on 1st June. It wasn't going to be in stock till 8th June which was after we left home to go on holiday, so I asked to collect it from Carlisle store on 8th June. However, when I got there I realised it would not be suitable for our car, so the Carlisle store cancelled the order, and said I would receive an email from Halfords confirming that the order had been cancelled, and I would receive the refund to PayPal as that was how I had originally paid. But no email or refund has arrived.

On 25th June we were passing through Carlisle again on or way home, so we called in and I spoke with them again. They were very concerned to hear I had not received the refund or an email. They checked the store records which said the refund had been made. As there was nothing else they could do, they said I should phone customer service and gave me the number.

I phoned, but the person who took the call was unable to put me through to the refund department because they wouldn't answer the phone. So I tried the chat line instead. But the chat person said they'd ask the Carlisle store to phone me, and there was nothing else they could do. They gave me an "action" number: *******. Then they disappeared.

I emailed the customer service department, but have not received even an automatic acknowledgement. I sent a message via Messenger, which has been seen, but not acknowledged or replied to

I'm really concerned about this, Halfords customer service have my money, and I want it back! I'm wondering if you have sent it to someone else by mistake? I have been a loyal Halfords customer for many years, their products and shops are excellent, but their customer service department is abysmal.

I ordered an item on Monday and paid extra for next day delivery. I waited in all day Tuesday but it didn't arrive. I emailed Sports Direct Tuesday evening, and had a reply saying they'd look into it. I waited in all day Wednesday, but no delivery and no response from Sports Direct. It's Thursday now and I've requested a full refund. It remains to be seen if I will get it. Either way, they have lost my custom for good.

Unfortunately this company has left me no choice but to leave a negative review. They sent the wrong cable for my phone because, unbeknown to me, there are actually 2 types of Nokia 6 using 2 different sizes of micro USB, but the listing did not make this clear.

The person I have been emailing with to try to get this sorted, Ali, has refused to do what any normal company with good customer service would have done ie: send me the correct cable and refund my return postage for the incorrect one. Instead he has threatened to take me to court if I leave negative feedback!

There's no way he can do that of course, but I'm frankly astounded that he would even suggest it! I will never use this company again, and I'd strongly recommend no one else to.