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Returned an item with tags and in original packaging and had proof of online purchase - three separate confirmations and yet Next refused to offer a refund/exchange because my customer number was not in any of the confirmations. Have looked on my account online and cannot find a customer number on there either. Next are clearly using this as a way to avoid returns. Would recommend that you think twice about ordering items online from Next. Totally unacceptable - I will no longer be shopping at Next. Shocking service, unhelpful staff and systems that clearly don't work.
Products used:
Pyjamas
Kelly C.'s review of Next earned 2 Very Helpful votes
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