Next

Slightly hyperbolic title I know however the website is glitchy slow and unreliable. I am posting this review around Christmas where demand is no doubt high, however this just exacerbates issues with a poor website at any time of the year. Rubbish. Do better.

I recently ordered from Next online for the second time. The items arrived and were perfect. I can never fault the quality of Next's clothes.

However, they need to fix the issue where the Eircode is not printed on the package. I definitely provided it when filling in the address, but the courier had issues delivering my parcel yet again. They couldn't contact me, so my parcel ended up back at their headquarters. I had to phone them myself and provide the Eircode. This isn't good enough that it's happened twice. First time I was available to answer the phone, second time I was not.

Please fix this issue.

I ordered at the beginning of the year. Waited 15 weeks when it are the chair had no screw mechanism and the couch was 2 different shades of grey also quality of material and cushioning was not the best. I spoke to next who explained I would get compensated for the wait and encouraged me to order again and they would have the quality checked before delivery. I waited 12 weeks. It arrived and settee had exact same issues. During this delivery my floor was damaged. I was contacted by complaints department who were not the people previously dealing with this issue. She would not take responsibility for what they had told me because it wasn't her department. I was given option of taking a discount for a settee (extremely poor quality)or allow them to send someone out to see if they could match material. Said no because if I pay any money I would want a high standard they say they provide. I refused to order another one because it would take another 12 weeks and didn't want risk of this happening again. They allowed me to keep the settee until I could find another alternative. When everything was finally uplifted I was told there would be no compensation because I didn't reorder and they had given me option. So 8months later I'm left with stress and disappointment. They did send someone out to fix damage to floor but they were unable to bring it back to how it was initially. Disgusted I wouldn't encourage anyone to buy

My preference is for V-neck T shirts however this style has limited availability in NZ. Browsing on-line I came across NEXT which I knew of, having lived in the UK (nearly 30 years ago...) $44 NZD for two T's including delivery to NZ - bargain!
NEXT kept me informed as to delivery timing, updating for the effects on airline flights of the devastating cyclone Gabrielle that hit NZ. Goods duly arrived approx. 12 days after ordered on-line. All good so far.
Tried on one T - perfect fit, great quality cotton.
Tried on the 2nd T - different fit / sizing despite both being labelled "L" regular fit.
Contact NEXT on line to advise of the problem - Saturday NZ time - did not expect a reply until our Monday afternoon (UK am) - Confirmed nature of the problem and sent a picture of the two T's overlaid with a tape measure to show sizing discrepancy (this was not asked for but I supplied as courtesy).
Refund given for incorrectly sized T and advised to keep or give it away.
My son will be the beneficiary.
Absolutely faultless customer service.

Website functions are clunky and annoying, slowing down the buying and finding process, making overall annoying to use.

Next never fail to impress me when it comes to clothing. I am always shopping here for myself and my family. They have the best value for money and best quality and fit of any clothing brand I know, especially for jeans and trousers. Every guy I know tells me he shops at next for his jeans because they are so damn comfy, especially if your a curvy dude like me.
Overall a 5/5 not a bad word to say. Also next day delivery when you purchase online, you cant get better than that!

Ordered 2 x chino pants and received only one. Paid for the next day delivery. Called customer service and instead of apologizing and sending me that one pair they should have sent in the first place, a customer service agent came up with a plan for me to buy another two pairs and return that one chino pants I've received. I would get a refund once that would go through. I was like, ok, let's do that. However, then I was told I will be sent a return code to my email which I need to print and provide to a courier.

I've thanked customer service agent for their time and explained that I should be sent a product I've paid for, not waste more of my time. I am now looking elsewhere to buy one more chino pants.
I've bought from Next a couple of times, never issues but after this experience I won't buy from them again.

EDIT
I was sent a £10 voucher and 2 x chino trousers I've ordered originally and was allowed to keep that one pair I received only initially.
In the end, Next did the right thing which I appreciate and therefore adjusting my score from 2 to 4 stars.

Had a jumper bought me online it did not fit so thought I would have a journey to store to change, But NO if its bought online money refunded to purchaser. So do not buy gifts online if they don't fit you have to keep returning. Not Happy

I ordered beds with assembly and they came without assembly so we had to reschedule 4 days again to delivery and assembly with kids sleeping on the sofa after paying £1500 for the beds.

I am a next account card holder. This years womens range is appalling. I wouldnt wear 95% of it if you paid me. Please... sack this awfull buyer. Its boring.drab. Cheap looking. Over priced cr.p.. What is going on!. I gave the benefit of the doubt throughout covid. Well you need to get your act together! Very poor. Im considering cutting up my card.!

I ordered jeans, they e mailed me to say they were coming, they did not turn up, rang them they said they will re order and come by 1pm next day, rang up man I spoke to said person must of been new( should not of said they will be here by 1pm) but assured me they will be here by 9.30 that day... another lie. They did not come! Disgraceful service, I wanted jeans for work, have waited over a week for them... rubbish service indeed...