10 July in Tandem centre Colliers wood Next store around 14:30pm I entered that store to buy some clothes for myself (important note is that i was with my wife and with my 2 kids on is 5 and the other is 2), I'm a once a month client (so kind of regular one) and today whem I went inside to search for specific clothes for a event so I could match with my 5year old son (we bought his clothes there last month)
Whem I was looking for the fitting room I saw another customer asking one of the staff member where he could try and I ask the same, that staff member man age around 50 and 55 years old and collar skin was very rude saying when they have sales they don't open the fitting room. Otherwise they would have ques from boots (other side of the shopping centre, quite sure taht would be impossible but...) when I asked how can we buy the cloths if we can't trying them? He related very rude saying no clothes store is obliged to have fitting room and that when they have sales that is close.
So my first question: is this policy from Next UK? When you have sales your fitting rooms are closed?
Important not I'm was on the suits side and all clothes I was looking and wanted to try were not on sale.
This gentleman kept saying to come other day during the week.
When I said if I can't try I will not buy it and I left the clothes on tope of some angers in front of me. This staff member grabbed the cloths and came after me shouting " we're not Primark and you need to respect our clothes". If you have CCTV you will notice I put the clothes on top of other clothes on a hanger... he also says we needed to put everywhere it was...
I don't need to put anything back, usually I do for respect of the people that works on those store

I'm not British but would really like to see if I was British this staff member would have the same reaction and attitude, this was pure racism (I'm a white person and the staff member is a colour person) but this was pure racism/description...
I start walking to go out of the sore, again with my wife and my 2 under age kids, and this staff member start to walk after us and kept saying they were not Primark and they don't need Primark clients.
I have to say that the few times I went to Primark (not a regular customer on their store) I was always been treated with respect never tried their fitting room but the few time I went inside a Primark store they were always open.
Really Horrible store and Horrible Staff member, i do believe that not everyone working there is the same, Serious believe this guy is Racist and has some issues against foreigners.

Even though I have shopped with NEXT for a long time and I have had issues in the past but tolerable. However lately, it's been insanely ridiculous as to the issues coming up each time I order something. Twice, I have placed an order. The first one, after confirming and taking out $800 out of my bank account in one go, a few days later they canceled the order without giving me a reason. When I called, the stupid excuse was " it was a large order" and to do separate orders next time. Then they have the infantry to return my money in bits and pieces of $15,$18,$17 etc instead of the one chunk of $800 they were so quickly to pull-out and they said 3-5 business days. The second time, I placed an order in 3 separate orders, the deducted money in the big chunk right away and sent a confirmation. Nine days later, I am yet to receive any status update on my purchase. So I called them to inquire, not for them to have the infantry to tell me, they did not see the order placed on the 28th(the day I placed the order with confirmation) but they see an order placed on the 4th April which is canceled. I said, first if, I never placed an order on the 4th and second I was not notified anything was canceled and I had to call them to get that information? I lost it and went off on whoever was on the phone asking for a supervisor which they said was not available but will be in an hour. They said a refund was already initiated and I said I want my refund now and in the big chunks they took it out and not bits and pieces. Their reason this time was " some security issue" which they could not even elaborate on. I have purchased with NEXT for a long time using same account to do purchases. So what stupid ridiculous security issue are they talking about? Then, they did not even have the courtesy to let the customer know about the security issues before canceling their orders and worse of all did not even have the courstesy to let the customer know their order was canceled! Unprofessional, not allowed for a business as this! I will NEVER EVER shop with NEXT again and I will make sure to let all my friends and everyone I know, not to shop with this company again. Complete rubbish of a company! Stay away, they have better clothing companies out there with far more better policies and customer service. Such idiots! I would give zero star if I could!

Great all round service