Newlightingdirect.co.uk

Please do not order from this company. Like others I too I ordered lights and money was taken straight away from my paypal account without lights being in stock. I finally cancelled order after numerous excuses from them about stock
Becoming available but then never arriving. Then excuses about accounts team not processing refund correctly and a refund to be reissued, this has never arrived. I tried getting help from paypal, but because I had waited too long they were unable to help me. Finally last week I resorted to sending a letter recorded delivery to Diane Bernard who I believe is a director, this letter was signed for by someone called Lloyd but guess what? No reply.
Can someone out there suggest how I can get my money back?
Pat Wood (A very angry and disgruntled customer)

Well I can only say that after reading all these emails that this company is consistent with all its lies and appalling customer service and would appear to be no more than a scam company. I too have been told like everyone else
2 weeks delay when ordered
Further promises -nothing
Cannot get on phone - always engaged
Offered 10% discount if I wait for order to come
After cancelling was promised refund
Something went wrong with refund process **sounding familiar yet**
Would try again, could be up to 28 days
Still nothing
Offered to send a cheque - ** well what a surprise - no cheque**
Thanks to all who offered advise I have contacted my bank who will hopefully get my money back for me. They were very helpful
My first call tomorrow will to be trading standards.

Good luck to everyone in trying to get your money back and a very serious warning to anyone else - please please please do not order anything from this company.

OMG I bought goods worth over a thousand pounds and I havent gotten it yet... I am close to tears right now... i have called their telephone emailed them yet nothing. No actually the only email i got is that it would take 2 wks [order number is *******] its a month after. To think they are quick to collect my money and i don't even live here. I am so close to filing a criminal lawsuit against them. I have called the darlington police station and trading standards to seek advice. There shld definitely be a jail term for dis consistent method of taking money from people like this... this is so fraudulent on several stands... never ever ever trade wit this site newlightingdirect.co.uk... you can be sure dey would take your money but never give u updates or deliver your goods

This company is also known as New Furniture Direct. Please do not deal with this company, they take your money and never supply the goods, we have finally got our money back after 4 months of being promissed the refund had been processed, but I beleve the only reason we got our refund was due to the fact that we arrange for someone to go and collect the cheque. If you are having similar problems with this company contact Consumer Direct on *******506 and they will be able to give advice and pass your problem onto Trading Standards.

I wish I had read these reviews too. I placed an order on 3/01/10 and after 3 weeks was told the manufacture's delayed and will get in another 3 weeks. This is on email by Adam. After further 3 weeks, same story but this time I was offered a further 10% discount for the troubles.

After a couple of weeks I called the manufacuture of the lights and they told me that never received an order for my lights! Now I don't get response to my emails.

I have contacted the credit card company. Will contact consumerdirect soon.

I ordered four light fittings in September 2009, the website showing these were in stock. When I received an email confirmation of my order and payment, the lead time became four weeks. I immediatley emailed newlightingdirect.co.uk, to enquire why there was delayed lead time. The answer was they had to get the fittings made! I cancelled the order and was told, by Jason, that I would receive a full refund within 28days. After many emails, I am still waiting. I have now refered all correspondence to my credit card company and they will be taking action to reclaim my money.
In conclusion, I have used many different internet based companies over the last few years, but my advice is not to use newlightingdirect.co.uk for any purchases, You have been warned!

New Lighting Direct, New Furniture Direct and New Barbeques direct have ceased trading. And yes along with many others I have lost money because of them. Funnily enough though I have found a new company called Home Furniture and Lighting.com based in you guessed it Darlington! Even on the same trading estate. I found this company by chance when I tried a link to New Barbeques direct on BT Tradespace website. The layout of the website will be very familiar to you all. They don't have a telephone number but if they ever do I might just give them a call. The Director of this company is a Mr Christopher Mark Bernard who as a wild stab in the dark may have a connection to a Mrs Diane Bernard of New Lighting. I personally will not be ordering from these people.

I too wish I'd seen this review site before placing an Order. Although the price seemed OK, they took full payment at Order receipt point and would appear to have been clearly not in a position to supply the goods at all. While I subsequently progress chased non delivery, many reasons were offered, but still 9 weeks later no goods, so cancelled the Order and bought via another Company who had the item in stock and delivered next day. I was informed that it would take 28 days to process my Credit and despite more chase-ups, 8 weeks has now elapsed and still no Credit! They've had my money for 18 weeks now and still no sign of being re-funded which really feels like I've been duped! Hopefully, my Credit card Company will come to my rescue and this experience has really turned out to be a lesson in life - be careful and be warned!

Wish I'd read these reviews before I ordered a lamp on 15. 10. 09. Never received the lamp, so cancelled my order. As with other people, couldn't get through to "Jason" for days, phone constantly engaged! Found that if you ring in the morning, you get a reply, engaged ALL AFTERNOON!
They said they were having problems paying back my money through paypal, had tried twice and the money hadn't gone through!
My last communication with "Jason" was on the 10.02 10 (4 months after original order) and he told me that the Director would have to come into the office to write my cheque, and as she didn't live near the office he didn't know when she would be able to come in! He then promised the cheque would be sent recorded delivery and he would e mail me when its sent out. Yes, you've guessed it, NOTHING!
DO NOT DO BUSINESS WITH THIS COMPANY.

This is a terrible website. Just as everyone is saying, no communication and only fobbed off when you do communicate with them. I placed my order on the 10 October and still have no goods! I cancelled my order on Friday 20th and got e-mail back informing me that they were now in the process of refunding my monies as it had been passed to the accounts team! I will keep you posted as to what happens. In fact after reading these reviews i am going to contact my credit card company.

Oh I wish I had read these reviews before I paid any monies to this company! I too have waited many weeks for my delivery which never came (& never left the manufacturer...). 23 days ago I was told I would get a refund but surprise... surprise... no refund as yet. No response to my emails - they have no intention of refunding my monies! I am now taking action and I will be contacting watchdog. Those waiting for refunds... don't hold your breath...! PLEASE DO NOT BUY FROM THIS WEBSITE...!

OK, so lets face it we've all been caught out by www.newlightingdirect.co.uk. This is how to get your money back.

Step 1.
Phone Trading Standards (******* *******). They will advise you to cancel the order in writing (Recorded Delivery).

If you have already informed them that you have cancelled the order, go directly to step 3.

Step 2.
GIve the company 30 days to repay the money. Inform them that they have broke the Distance Selling Act regulations and therefore you are entitled to a full refund within this time.

Step 3.
If they do not give you a full refund within that time contact Trading Standards again and they will take legal action upon the company on your behalf.

If you have not already booked with newlightingdirect.co.uk. Trust me DON'T!

I can confirm that I have experienced the same with New Lighting Direct as others. Order placed in November, numerous rounds of e-mails debating delay and then I cancelled the order in January. I sent a letter warning of final notice before legal proceedings in February (after the 30 days refund period) and was assured a refund was coming. Which of course did not. I am now proceeding with a Chargeback via my credit card company. Consumer Direct have the letter templates, but Fair Trading will not investigate unless they get significant complaints, so its important if you have received poor service/had money taken without goods being received that you report it.
UPDATE - I can confirm that my credit card company are progressing a chargeback with mastercard and the value of my order has been credited back to my card whilst the dispute is resolved. BUT be careful, there is a time limit on the chargeback service, so you must document your dispute with NLD and ensure that you have given them an opportunity to refund after cancellation, which they have 28 days to do. In my case, and others, there may well be a round of e-mails from NLD saying someone didn't get the refund right and it bounced back. Wait 5 days and your company will contact you... and so on. If you don't stay on top of this, you could find yourself time barred from getting a refund.

I have just read these reviews and wish I had done so earlier. I ordered from them in August. It is now November and I have received nothing from them except excuses and lies each time I call. I am waiting for a refund which apparently takes 28 days... it took seconds to actually take my money! I am about to contact my credit card in the hope of getting my money back. Think I will also write to Watchdog. I have a list of different reasons given each time that I called to ask what was happening. DO NOT BUY FROM THEM.

I too have had the misfortune to order lights from this site. It has been 9 weeks now since I placed the order and I have tried to phone them over 50 times but keep getting an engaged tone. I am convinced that the phone line is a hoax.
I have e-mailed them and complained however they have just sent me promises and failed to deliver on them. I have now sent an e-mail cancelling my order.
As am now thinking of driving to their alleged address and seeking immediate repayment as I have no desire to go through the process of being lied to anymore about getting a refund.