Newegg

I love Newegg. I've been coming here for over 10 years. They've got tons of parts to select from... I actually built my current computer using all parts from newegg.

Been Buying stuff from Newegg for 20 some years - The "Computer shopper"- days. But yea - Just bought a NUC and it fried out my SSD (Both bought at Newegg) I didn't save the paperwork and box for the SSD - I Returned both items - No box for the SSd so they are sending the broken thing back - I have to hassle with Samsung now. Will be using newegg as a price matcher with other companies. I bought plenty from Newegg - other price match so not to bad. Just not going to shop as much there any more. China had Bangood.com and gearbest.com for plenty stuff B&H, Ratuken, amazon, superbiiz & Best buy Price matches -

After posting this issue on Sitejabber, Newegg customer service offered to again review the returned item in question. On my second attempt to return, they did accept the item and issued a store credit, not a credit back to my credit card.

I purchased a Cyber PC that connects a small keyboard to a television using a USB Device. When it arrived, the keyboard was so small the numbers and letters were barely visible. In the on line photo, it appeared to be. Full size keyboard. I contacted NewEgg for a RMA and returned the item. A month later I receive an email from them saying the item's original retail box was not returned. I immediately replied and saying the box and all items contained were shipped back, unpacked in original condition. Three weeks later I receive the item back saying they can not accept it due to the missing box. I called customer no service and was told they could not accept it. I will never do business with NewEgg again and urge anyone considering purchasing anything from them to look elsewhere. They're a scam, selling low quality, deceptively advertised items with a no return policy, no matter what they advertise. Be aware.

Ordered a laptop on 12/15, the next day it was moved from "pending" to "in transit" preventing an order cancellation. An hour after the shipping label was printed (again, so I couldn't cancel the order) I received notice from FedEx that "The Seller has Cancelled this shipment." I reached out to the seller on 12/17, no reply. Reached out to newegg on 12/20, they assured me it would be handled. Instead they emailed the seller who replied "shipment has been cancelled." Nothing else, no talk of a refund, an order cancellation, or a replacement, just "shipment has been cancelled." Again, I spoke with a customer service rep who assured me it was being taken care of. Still nothing, on 12/23 I opened a marketplace dispute. Now Customer Service is telling me I need to wait "7-10 business days" as "This is your first time reporting this issue." So they want to make sure the people who STOLE MY MONEY are aware that I'm looking for a refund. Attempts to understand why this is happening have been met by the same song and dance about "please wait" and "our team is definitely taking care of this." Newegg will steal your money and then tell you to pound sand. Never buy from them, and if you do, skip the customer support and just issue a chargeback.

After many years of me trusting them solidly, it is clear they are coming under new management. It appears their policy, to save money of course, is to simply resell returned/defective products (as openbox) to have customers review, diagnose and determine whether it works. I have now received power supplies without 110v pins, RAM with damaged connectors, and motherboards that don't LED ON for self diagnostics (cause: fried capacitors). Purchase the tools to better diagnose these events in the future, and suddenly it ships from China taking 7 weeks to arrive to deal with problems that are immediate, and their fault.

I just made 2 more purchases with them to customize and repair some PCs, which I usually provide the receipt to customers so they can see the costs and labor. Newegg placed a discount from the first purchase, on the second receipt, making it look like the parts cost $30 less than what I paid for. That was very weird! Charges/refunds coming off from one order, and showing up on another!

Then they sent me the tracking number for these orders, and they were tracking from -other people's shipments-, -last month-. I now have no tracking, and less valid receipts for my business and customers to work with. I now have to come up with excuses for Newegg. And do they expect me to fabricate these receipts an tracking and function fraudulently to maintain proper paperwork appearances?

I ordered 64GB of ram on August 24. They shipped 32GB of ram of a wrong speed. I sent it back and am still waiting for the replacement. I spoke to 4 different customer support people, none of them helped. They still haven't sent the correct item, it's now been 23 days since I ordered. The stress and problems using Newegg are not worth saving a few bucks. Order from Amazon, or BestBuy, or ANYWHERE else. NEWEGG HAS GOTTEN REALLY BAD! YOU ARE WARNED!

Went online searching for a phone and ran into this website. Pricing is fair and transparent - definitely value for money.

I purchased 2 monitors from them. Less than 30 days later one fails. Not their fault of course. But I expected a quick and easy return -- that's what their return page promises. Not even close. You have to have the original box. Who keeps the box for everything they buy? They blame it on the manufacturer, but I worked in retail a long time and retailers have lots of leverage with manufacturers. Why do they need the box -- so they can sell it to someone else?
When I get a defective product, I expect the retailer to be on my side.
Never again.

Update -- Their response is total____ They sold it to me. They know the serial number of every unit they sell -- or could know if they wanted to. And it doesn't change the fact that they promise easy returns. If they are not going to live up to the promise, at least they could stop making the promise. How about this for a return policy -- "Most likely, if you want to return something you are just out of luck. If you don't want it, what makes you think we would want it. Better luck next time."

I purchased a software less than $50 in price an was promptly delivered after a few days. Then later my bank left 2 messages on my phone re: suspected fraudulent credit card activity and got an alert mail re: a $200+ credit transaction attempt by Newegg. When I called my bank they informed me that at least 3 attempt was done by Newegg to charge my credit card with the last attempt about $500+ which they all declined. So I checked the review about this site and found a similar incidence:

(Posted 3/8/11)
Author Henry M. Not yet a trusted reviewer

I have never and will never order from this site. I had someone use my Visa/Debit card to make a purchase with them. Very long story short is: I find the fraudulant charge and gather my own info to determine where the item was being shipped to. I notify the not so friendly or helpful customer service to advise them to stop the shipment because the purchase was a theft. They do this which only helps them out (I know, very nice of me to alert them). But when I try to get the info as to what was the purchase for totaling over $170.00, they tell me they can't give me any information because I don't have the thief's e-mail and password. So I ask them, "so it's ok that someone uses MY credit card, with My name, and MY phone number to make a purchase, and they can call you to get info about this transaction but I can't?" I was told yes, because it's their Newegg account... go figure.

So for me, doing business with this site is not worth it!

Newegg is my Amazon when it comes to electronics. What makes it so great? The entire experience. Their products are well categorized and easy to find, the filters you can perform on those products to narrow down your search are excellent, the reviews help you understand what to expect out of said product, and the actual delivery to your door is quick and trustworthy.

I have had issues with computer parts in the past (it happens to all of us) and newegg is always very quick to resolve those issues by either issuing a refund or a replacement unlike some other websites that merely direct you to the manufacturer who may or may not be any help. A retailer is a middle-man who purchases products from a manufacturer and delivers them to a customer with their reputation on the line. A consumer should not ever have to deal with a manufacturer. These are things newegg does extrememly well.

Its not fair to fault an electronics website for occasionally delivering a faulty product. Not to mention even in that rare circumstance, newegg is always quick to satisify its customers.

I love this website, and I love using it even more.

My experience with Newegg was anything but satisfactory. From the moment I placed my order to the moment I canceled it (5 days later) was a nightmare. I was first attracted to the promotion that was advertised on their banner. Only to learn after I made my purchase online that it was not available it was ended because they they ran out of gift card funds. Newegg did not contact me about this until I called to find out how to receive the promised gift card. They utilize deceptive and unfair advertising practices to entice customers for sales. I spoke with numerous customer representative daily about other details of my purchase - each providing different, insufficient, and conflicting information. I canceled my order because the service is slow, inconsistent, poor, and the customer representative really do not provide accurate information when questioned. Do not use this company - it is worth the few extra dollars to go to a reputable service who knows how to provide quality customer service.

After buying several items from their marketplace sellers and submitting reviews, I have found that they are never posted. I depend of the reviews to but products. I have been a long time customer of Newegg and they have built a good reputation for service and support. Newegg has sold us out by making it appear that the marketplace sellers will give the same service and support. Beware as the marketplace sellers do not provide any real customer service. I have been a long time customer and they are very helpful the few times I had problems with orders. They have sold out to make a little more money from third party sellers. I will no longer do business with them because I have to always check to see if it is Newegg of just some fly by night third party seller. The product listed below is what I have switched to not the item I have problems with. The Seller is Anran and have lied about the ship from location and the items specs. On the item page it clearly states "Shipped from the US" but tracking states it was shipped from Hong Kong China.
Update: I canceled the Newegg order and they shipped it anyway. So now I have to refuse shipment and dispute the charges with my card provider.