Tim P.

I had my mailbox run over by their driver and I called and left message and no return call. I called during business hours and told them about my mailbox being run over the girl laughed. I waited another day and while I was waiting I took another closer look at my security video. I found that the driver was on his cell phone in one hand and steering with the other. The is federal law that forbids commercial drivers from using their cell phones while operating the vehicle. I called their corporate office and sent the security video of the driver talking on his cell. Then and only then did I get my mailbox fixed. He did a poor job and now my mailbox would fall if you pushed on it very hard.

After buying several items from their marketplace sellers and submitting reviews, I have found that they are never posted. I depend of the reviews to but products. I have been a long time customer of Newegg and they have built a good reputation for service and support. Newegg has sold us out by making it appear that the marketplace sellers will give the same service and support. Beware as the marketplace sellers do not provide any real customer service. I have been a long time customer and they are very helpful the few times I had problems with orders. They have sold out to make a little more money from third party sellers. I will no longer do business with them because I have to always check to see if it is Newegg of just some fly by night third party seller. The product listed below is what I have switched to not the item I have problems with. The Seller is Anran and have lied about the ship from location and the items specs. On the item page it clearly states "Shipped from the US" but tracking states it was shipped from Hong Kong China.
Update: I canceled the Newegg order and they shipped it anyway. So now I have to refuse shipment and dispute the charges with my card provider.