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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I bought some clothes and it was great! The only thing i didn't like about it was that it took like 3 months to get to me (perhaps due to covid)
I made a previous order, where the sizes were wrong (my mistake). I was given a choice of returning the product to China or taking a 50% refund. I chose the refund as the easier option. I was told that someone would contact me, but no one has.
Very good prices lured me in but the top arrived and I was disgusted. A thin cheap and SMELLY garment that was nothing like the image on line. No lining as suggested on the picture. No substance to the material.
The hat however was of good quality with a warm lining
Dear antony o. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Item is high quality and comfortable. Shipping was fast and arrived on time!
Dear Ruby T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
All in all a great experience. The only thing I did not expect was the additional cost for delivery that was not originally quoted. Love the product, and the turnaround time was good. Will shop again.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
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While the items (once received late) were as expected and fit according to size chart (which can be confusing), it was hard to wrap a nonexistent gift to go under the Christmas tree.
The prices are good but when selecting shipping, be prepared to pay an additional 1/3 to 1/2 of the total in shipping. Still was willing to pay for unique items requested by our son for Christmas. The order was placed with 3 weeks before the holiday. The extra shipping was to receive the fastest delivery, within 9-15 days. This would still provide plenty of time for our deadline. Did not arrive until the week after Christmas.
If you are afforded the luxury to purchase items which may not get to you prior to the next clothing season, then by all means, I would recommend New Chic. If you are purchasing items for an event, vacation, or anything you need before 4-6 weeks time is up... keep scrolling.
Dear Natalie B.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
This is an awesome belt with an incredible buckle! Very impressed!
Dear john s.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Thank you for the items and for your service!
Mauvaise expérience et très très grande hésitation à renouveler l'expérience. Les photos de présentation des vêtements sont truquées
Dear Annie G. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. The product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Always prompt delivery and good quality products, especially shoes and boots. Very comfortable and good fit.
Dear penelope h.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Dear Jade B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Shipment was slow. Ordered on dec 7th came after Christmas. Quality of product was lower than expected. "You get what you pay for" is true.
Dear
Ben H. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
I had extremely difficult time getting the order form to fill in address. I have to try multiple times and I believe the only way that I got it done was to use Pay Pal and that took the shipping address
I had extremely difficult time getting the order form to fill in address. I have to try multiple times and I believe the only way that I got it done was to use Pay Pal and that took the shipping address
Je suis toujours en attente de livraison d'un produit sans aucune nouvelle
Dear Jacqueline P. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I have spent a month trying to place this order and several unhelpful chats till Audrey today who was excellent
Dear Christine H.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I have spent a month trying to place this order and several unhelpful chats till Audrey today who was excellent
No problem this time. Other time I dont; received the paid shoes!
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Great quality clothes at a fantastic price. Prompt delivery. Well packaged items.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear emmanuel h. V,
Thank you for choosing Newchic! Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team