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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I didn't like the shipping fee. It's so expensive.
Sim eu não gostei da taxa de envio, achei muito caro. Tive que pagar aos correios para liberarem a encomenda, não estava esperando e foi mais uma despesa alta. Anteriormente não havia cobrança de taxa de envio, sempre fiz compras de valores altos, agora além disso, há cobrança no correio aqui no Brazil, no final das contas não está mais compensando comprar na NewChic.
Dear customer,
The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Best regards,
Newchic Team
I didn't like the shipping fee. It's so expensive.
EL SERVICIO ES BUENO, LA PAGINA ES MUY INTUITIVA Y FACIL DE BUSCAR, PERO LA CALIDAD DE LAS PRENDAS ES MEJORABLE,
NICE, EASY, AND WAITING FOR TASTING THE QUALITY.
I have already sent you an email explaining I need to send back all articles except one white shirt. The top and bottom sizes following your size guide doesn't work at all
Please email back?
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
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Prodotti conformi alle descrizioni e soddisfacenti sotto ogni punto di vista.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
It is my first order, so I don't have any experience with your shipping yet.
The products on the site look good quality. There are a lot of interesting products to choose from. And the price is reasonable. So far, so good.
(a few weeks later...) I finally received my order... I tried it on to see if it fits... Nope. I ordered an XXXL size (European). The label on the outside (the only label on it) also said XXXL. But I can barely put it on. Normally I have room to spare, but now I can barely put my arms in the sleeves. When I want to close the front zipper, I have to exhale. Once closed, I can hardly breathe! I feel like a tied up sausage!
I gave it to my neighbour's 12 year old son. He's happy with it... Apparently Hong Kong sizes differ from European sizes...
Now I have doubts ordering something else...
But I must say this: the product was of very good quality! Let there be no doubt about that!
It is my first order, so I don't have any experience with your shipping yet.
The products on the site look good quality. There are a lot of interesting products to choose from. And the price is reasonable. So far, so good.
One sweater already has ripped in the armpit and one of the shorts buttons holes were sewed too tight for the buttons. Enjoyed the rest.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The product is made and as far as I am aware delivered from China, hence the long wait for delivery. However, in this case the goods arrived exactly 4 weeks after they were ordered and the bras are perfectly acceptable and a reasonable fit. I don't have any complaints to make about the product or delivery.
The shirt looks nice, but I'm afraid it won't be very durable. It seems like the fabric is very thin
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Product took nearly 2 months to arrive and then it was the wrong colour to what was ordered.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
The shoes are so badly made that they are unwearable! Others I've bought have been perfect but not this brand - won't be buying them again.
Dear Anne R. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Loved the dress so much I bought another one in a different color! Can't wait for warm weather to wear it!
Dear CATHERINE M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
When we cancel the picture it turn to the top view, it not convenience.
When we cancel the picture it turn to the top view, it not convenience.
Delivery lead-time was far too long, almost a month.
Thicken Multi Pockets Hooded Jackets - the colour does not correspond to photographs on the website.
Dear Leslaw S. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
No problem ordering the items, the problem was the time it took for them to arrive, it was only after i made inquires
To find out were my order was that i was told the items were out of stock Eventually the items arrived. Will say I was VERY pleased with the cardigans, they were also a nice fit.
Sizing takes a bit of working out... But I have only bought bras so far so after making my first purchase I was able to judge the size from that. The quality was really good so I ordered again and the size was perfect so have now ordered two more that just arrived.
Dear clare r.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Sizing takes a bit of working out... But I have only bought bras so far so after making my first purchase I was able to judge the size from that. The quality was really good so I ordered again and the size was perfect so have now ordered two more
This is my first time ordering from here. I am soo happy with the items received. Very good quality and warm... I love it.
Thank you
Dear Miguel B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
This is my first time ordering from here. I hope the items are as described and it fits. I'll keep you informed
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team