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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

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68,076 reviews

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South Africa
1 review
0 helpful votes
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Review
February 28, 2021

1

Date of experience: February 28, 2021
GB
1 review
0 helpful votes
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Bad Quality
March 30, 2021

I ordered a Hoodie and loved the design but when it arrived I really wasn't happy with the product and its unwearable. The material is really weird and doesn't feel or look nice to wear. It looks like a cheap waterproof plastic. Cotton or some sort of Cotton blend would be so much better. This material has really let down the product and I won't be wearing it.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Nevada
1 review
0 helpful votes
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Sizes WAY off!
March 30, 2021

The listing stated that sizes did run small. I generally wear an XL or XXL, so I ordered the 4X. It still fit like a L.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Italy
1 review
0 helpful votes
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Ottimo
February 28, 2021

Tutto ok solo taglie un po' piccole rispetto al solo

Date of experience: February 28, 2021
North Carolina
1 review
0 helpful votes
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Great Products
February 28, 2021

I like the interesting and unique clothing and shoes.

Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear Isabel M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

GB
1 review
0 helpful votes
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Simple
March 30, 2021
Updated review

Your size charts are very confusing & everything that comes from ( made in China) is too small

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you need help, please contact us by email at vipservice@newchic.com along with your order number.


Just fine thanks
January 10, 2021
Previous review

Just fine thanks

Date of experience: January 10, 2021
France
1 review
0 helpful votes
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Bof
February 28, 2021

Bonjour,
Moyennement satisfait
La commande a mis beaucoup de temps pour arriver, j'ai même cru qu'elle venait à pieds.
Le bonnet que je vous ai commandé est beaucoup trop petit, je l'ai d'ailleurs donné à un enfant de six ans.
Voilà

Date of experience: February 28, 2021
GB
1 review
0 helpful votes
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Happy customer
February 28, 2021

Only fancied a look on the site ended up catching a real bargain

Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear Ryan c.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Georgia
1 review
0 helpful votes
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Not as advertised.
March 30, 2021
Updated review

The bras did not fit, despite measuring as instructed. Also, their was no support to the material at all.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.


Not as advertised.
March 30, 2021
Previous review

The bras did not fit, despite measuring as instructed. Also, their was no support to the material at all.

Date of experience: February 28, 2021
Pennsylvania
1 review
0 helpful votes
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Good service.
February 28, 2021

I got the item when expected and was pleases with the entire transaction.

Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

GB
1 review
0 helpful votes
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Warm tops
February 28, 2021
Updated review

All all directions were clear although the material was not so thick as I imagined from the photos.

Date of experience: February 28, 2021

All directions very clear
February 22, 2021
Previous review

All directions very clear

Date of experience: January 23, 2021
Germany
2 reviews
0 helpful votes
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./.
February 28, 2021

./.

Date of experience: February 28, 2021
Malaysia
1 review
0 helpful votes
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-
February 28, 2021

-

Date of experience: February 28, 2021
Australia
1 review
0 helpful votes
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Price were Cheap
February 28, 2021

Very quick delivery. However shirt fabric were thin and low quality.

Date of experience: February 28, 2021
Italy
1 review
0 helpful votes
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Abiti
March 30, 2021
Updated review

+/-

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment. Please log into your Newchic Account and see your order status.

We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.

In order to solve your problem, Would you mind contacting us at vipservice@newchic.com

We will do our best to assist you in solving this issue.

Best regards,
Newchic Team


Al momento il materiale sembra valido
March 19, 2021
Previous review

Al momento il materiale sembra valido. Qualche problema con l'arrivo dei prodotti.

Date of experience: February 17, 2021
GB
1 review
0 helpful votes
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Excellent value, Fantastic service
February 27, 2021
Updated review

Always good value and excellent service from NewChic. 10/10.

Date of experience: February 27, 2021
Katherine L. NewChic Rep
over a year old

Dear Heather J.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Really quick and easy to register and PayPal is an...
January 21, 2021
Previous review

Really quick and easy to register and PayPal is an option which is my preferred method of payment.

Date of experience: January 21, 2021
Denmark
2 reviews
0 helpful votes
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Very satisfied
February 27, 2021

It was only my second order with NewChic, I do not quite understand that delivery need to take 3-4 weeks

Date of experience: February 27, 2021
New Zealand
1 review
0 helpful votes
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Senior's Internet Buying
February 27, 2021

The process was simple and easy just following instructions.
The purchase arrived on time and I am well pleased with the product.

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
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Worth the wait
February 27, 2021

Ordered after seeing an ad on Instagram - thought the site seemed a bit dodgy at first but ordered anyway. Took a few weeks to come as I'm in England and was shipped to America but product was great when I got it - perfect size and well made

Date of experience: February 27, 2021
Spain
1 review
0 helpful votes
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TODO BIEN
February 27, 2021

LA UNICA PEGA, ES QUE TARDAN CASI UN MES

Date of experience: February 27, 2021

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181