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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line. I am pushed from one support group to another. I get put on hold and then cut off when someone is in the middle of dealing with the query. Have to start again. They deleted our mail accounts because THEY failed to implement a credit card change - although they did charge the new card correctly for two months, they then just went back to the old cancelled card. No explanation. No apology. They never sent any emails to us to advise there was a problem - just deleted all our mailboxes.
They could not recover the backup so we lost all our historic email. They set up a new system but it has not worked yet - a week later. They are most awful ISP I have ever come across. Writing this while hanging in their queue after being cut off AGAIN mid call.
We paid $17,000 for hosting, FB and SEO on 8/29/19 and until yesterday, 12/3/2019 absolutely nothing had been done. Whatever they did yesterday has caused our website to be down and we cannot send or receive emails. When trying to call them we are put on hold for a minimum of 1 hour every single time. When someone finally answers we're put on hold again. I wouldn't use this company it was free!
Hi Jacqueline, we are disappointed to read about your experience and we would like the opportunity to review it. If you have a moment could you please send some account identifiers along with your concerns to listen@web.com. In the email please make sure to reference this review. We would like to re search your experience further and facilitate any necessary support if needed as well. We look forward to hearing from you.
Worst Customer Service ever, because of that i try to move my service to another web host and they would not help, also for 15 month i was paying for a service that they knew i wasn't able to use outside of the US however they gave me the run around for months until i ask someone to walk me through the process they admin it cant be done. However when i ask for a refund they refuse and couldn't give me a reason as to why not.
Hi Omar, we are disappointed to read about your experience. We would like to get more details about your experience with us to further review. If you are willing please provide some account identifiers and any detailed information to listen@web.com.
I really like how simple the website is to use. After looking around for a while this is the easiest and most straightforward website builder I've found. The low first month trial is perfect because you can cancel easily by calling the customer service number provided. Biggest plus... The domain name I wanted was available!
Hi Angela, thank you for your honest review and five-star review. We appreciate how easy you found navigating our service and product as that is what we aim for. If you should need any assistance please don't hesitate to reach out to support. We are here for you when you need us. Have a great day!
They charged my card for over $400! They guy will lie too you and tell you he won't charge it but will... DIDN'T PAY ATTENTION TO DETAIL ABOUT HOW THE SITE WAS SUPPOSE TOO BE LAID OUT! STAY FAR AWAY FROM THESE CROOKS!
Hi Tara, we are disappointed to read about your experience and would like to research this further. If you have a moment please send some account identifiers and any concerns you feel we should know to listen@web.com. This way we can facilitate support to you if needed and review your experience. We look forward to hearing from you.
I was contacted by a Kenesha Foley from web.com and she tried to tell me my site was not secured by sending me a fake screenshot of a client's site not being secured.
Hi Justin, we are disappointed to read about your experience and would like to research this further. If you have a moment could you please provide some of your account information or your information along with this or any other concern. We sincerely apologize for the experience and look forward to investigating it further.
This app is very simple and easy to use. The graphics are great. And customer service is wonderful. Customer service makes sure your questions and needs are answered and fullfeil.
Hi Adrienne, thank you for the five-star rating. We are happy to read that you enjoyed your experience and support provided you great customer service. We look forward to continuing to provide this level of support to you in the future.
Absolutely the worst company I have ever dealt with. If you like being put on hold for over a hour you will love this company. Been trying to change domain address and acquire a new logo-never happened
Hi Connie, we apologize as we did have long hold times during this date and we were doing our best to give everyone the time to address their concerns. We understand this did not go perfectly but we would like the chance to make this right for you. If your concern hasn't been addressed please send some account information and your concern to listen@web.com. We look forward to hearing from you so we may assist you further.
I would wanna leave a positive review this is a great site it is very easy to navigate and get the thing I need done thank you for a great site
Hi Shawn, thank you for leaving us a five-star review. We take into consideration the feedback provided from you the client to better the customer experience. We are happy to see that it is working as indicated by your review. We are continuously striving to better our services and the customer experience and we look forward to what the future holds. We hope this message finds you well.
Glitchy, difficult to use, worthless customer service. They cannot get the most basic of account functions correct. Account access was a nightmare. If i could avoid giving any stars, I would
Hi Nathan, we are disappointed to read about the experience you have had but appreciate your honest feedback. We would like to know some more specifics if you have time to provide your account details and concerns to listen@web.com. This way we can research further into your experience and if you should need any support we are happy to facilitate that to you as well. We hope this message finds you well.
They just tried to extort me for $1250. They wouldn't let me renew the domains and now require "re-registration" period. Google "network solutions scam" and you'll see many stories. Its a horrible company and clearly a scam, stay away.
My domain has always been paid for on time. The registrar suspended my domain because of an outdated email address and took down my entire website and email. It's been 7 days and counting. Losing thousands of dollars and customers and they still won't help. Contacted icann.org and filed formal complaint. DO YOURSELF A FAVOR NEVER USE IPAGE OR DOMAIN.com!
Never go with the DIY. I was with web.com for 9 years and they have gone down hill. I will never recommend this crap of a business to my worst enemy
If they can't make a commission of you they destroy your DIY website.
Hi Shirley, we are sorry to read about the level of support you have received and would like to review your experience further. If you have a few minutes to spare could you please provide some account details along with your experience to listen@web.com. We understand that we don't always get it right and some changes are not always a perfect fit. However, with your feedback, we are able to better understand and make necessary corrections to provide the best products/services we can. Hope this message finds you well.
The one thing this company is very good at is billing. The work they do for an SEO service is not even close to the level of quality as their billing department. I own a company in Canada, CreteMaster.com and they cannot even understand that we have Provinces where they have States. They refer to the city, Canada, instead of the city, Province. For example, I could not get them to refer to Fredericton, New Brunswick instead of Fredericton Canada in keyword searches. Once I did get them to include a Province they referred to Charlottetown, New Brunswick instead of Charlottetown, Prince Edward Island (PEI). Here is a couple of examples from their monthly keyword report sent to me and this is after working with them for 6 months, "concrete jacking charlottetown new brunswick canada", "concrete leveling edward island new brunswick canada". This is just two of numerous examples of similar issues. They seem to be reluctant to correct information after they make errors on your website. My website still says I do concrete foam injection when I don't even do that service after numerous times of telling them it is incorrect. I could go on and on. I also hired them to do some Facebook Marketing for me. They go ahead and create a new Facebook business page where I had one already, and they knew it, and they even spelled my company name incorrectly. I basically got zero benefit but back to their billing department they were right on the ball with no consideration for me and what I got for the hard earned money they were taking from me. Don't give them a credit card number or they will use it. Also try to put a review on web.com website. Terry Avery, P. Eng. President, CreteMaster.com
Hi Terry Avery, we are sorry to read of the experience you have had. We will be reviewing your experience to see where there are opportunities for coaching and improvement of the process. Thank you for taking the time to provide such detailed feedback. If you feel there is any other detail we should know of please send the information to listen@web.com. Hope this message finds you well.
For two years these guys charged me for a service I did not purchase, and then they deleted all of my emails. They say they are sorry but aren't responsible. They are absolutely the worst and it's hard to get away from them once you sign on.
Hi Mr. Laurence, we are sorry to hear about your experience and would like to look into it further. If you have a few minutes to spare could you please provide some account and experience details to listen@web.com so we may research the matter. We appreciate you taking the time to provide your feedback so we may better the customer experience. Hope this message finds you well.
Extremely slow work schedule, slow contact time. Was told that that they were working on updating the PHP version of my website yet after 3 months of nothing, I called (for the 8th time) for them to tell me that they do not do PHP updates. Absolute waste of time and money, DO NOT USE WEB.COM FOR ANY WEBSITE HELP
Hi Grey, we are disappointed to hear of your experience and would like to know more about the information that was provided to you. If you have a few minutes to spare could you please send this information including account details to listen@web.com? We would like to further review your feedback. We understand that we don't always get it right and appreciate you taking the time to give us your insight so we may better the customer experience. Hope this message finds you well.
Every time I have called in the representative has been very rude my boyfriend and I created a account for a business we were trying to start was very complicated called to cancel it being charged to MY credit card but they wouldn't let me cancel it and continues to take money from my account until my boyfriend gave them a call back to just say his name I had the phone number on file email everything to be responsible to cancel this account they are very unorganized and rude I do not recommend this company to anyone I was promised a refund because I finally canceled the services and they have not refunded anything and I am currently on the phone with them to get the refund since I'm being charged for a month I have not used I canceled my account before hand and they're not giving me it back. Pain in the butt
Jessica K., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please send an email to listen@web.com and include your name and account number and someone will reach out to you shortly. - The Customer Experience Team
My website is basically down 4 times a month and its been going one for more than one year now and webs (webs.com) just cannot fix it. One time it was down 48 long hours, I was going completely nuts. If you want to use webs to built your website and to have them up and running it for you, let me tell you that they can help you build it but they cannot maintain it online for more than one week without having it down. Customer service, does not care fyi.
We are disappointed to hear that you did not have a more positive experience with us at Web.com. We appreciate you bringing this experience to our attention. If you are willing, please send an email to listen@web.com and include your name and account number and one of our managers will reach out to you. We look forward to hearing from you. -The Customer Experience Team
I wish I could give negative stars, because Register.com is not even worth a single star.
Since June 7,2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday -- Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday -- they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they're closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!).
Since the call didn't work out, I filled out their online support form and was given a 'ticket number' and read that it may take 24 to 48 hours for support to get back in touch with me. When I tried to check back about my 'support ticket', there was no 'support ticket' opened. So, once again, I filled out another support form, got a 'ticket number'. It's been over 48 hours and no one has contacted me. I am beyond aggravated and believe that basically I'm out $38.00 for a domain that is no longer in use and hasn't been used for several months.
Register.com allows you sign up for services online, but to cancel, you have to call, and then they NEVER answer. Really, I just think and believe its a way to screw people over and out of their money --- you know, give the customer the run-around long enough and they'll give up.
I will NEVER use Register.com's services again and I certainly will warn everyone to steer clear of doing business with Register.com. Awful customer service. Terrible, nonexistent support. NO communication. Horrible business ethics and practices. Register.com is a 'loophole thief'.
Anyone who reads this review, my most sincere advice -- do business with another company and save yourself the headache and frustration of dealing with and losing money to Register.com.
They are very responsive to my WEB site updates request. I have no experience with WEB site maintenance so this is a BIG PLUS for me!
Harold S., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com. We are always more than happy to assist you if anything else comes up.
-Web.com Customer Experience Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine, we have responded to your duplicate reviews on Facebook and Trustpilot. We will provide the same response here as well should you receive this notification first:
Hi Christine, we are disappointed to read of your experience but we do see several tickets and that support has assisted in your concern. W e will review your experience for any coaching opportunities. If you are still experiencing issues please send an email referencing this review with your concern to listen@web.com as we would be happy to facilitate any necessary support. We hope this message finds you well