NetworkSolutionsReviews 10,274

I would never use web.com again. I used their SEO Service and they said it would enhance my website's ranking. I gave them access to my website and then they said, "They didn't have access." So on a monthly basis, I was making changes, but by the 3rd month, it was the same changes made in the 1st & 2nd month. Then I tried to cancel the service and it took 3 support people and 1.25 hours of my time to do so. It was long wait times and I believe a ploy so people would get tired and hang-up. Run from this company!

Our website did not work today. I called web.com and was told the account was deleted since our credit card was declined. We are paying web.com $14.95 for years. And the credit card is still good and also we left our bank account number to them ( the bank account was charged in Aug. 2020.)
Now they told me that the website has to be rebuilt after 3 months past due.
Is there anyone can help to solve the issue?
We paid web.com $29.95 started 2012, and reduced to $14.95 in 2016. Now we even did understand what the payment for after we spoke with the different department about two hours.

Signed up and was advised I would be getting a custom website. They charged me $800 for a template website, which templates only cost $25 and the pictures they plug-in are anywhere between $3- $10. They are very miss leading and ARE NOT transparent. They express unlimited modifications NOT true! I received maybe 3 modifications per month. I paid them because I did not have time to put into building my own website. It was imported for me to focus on my product. Needless to say, after 3 months of back and forth with their rude modification team, my website never went live, so I cancelled. If your looking for a template website try Godaddy or Spotify. Contract a web developer for around $350, you'll get better results and save money at the same time! Web.com you guys really should be shame of yourself for being so miss leading!

My experience with WEB.Com has been very bad! I had a subsidiary company called Yodle.com that was associated to Web.com somehow. I think Web.com is the parent company but not sure. Since WEB.COM has disconnected from Yodle.com, Web.com has completely screwed up my business by deleting almost 10 years of customers, phone numbers, email addresses and everything associated with 10 years of hard work building a customer base. WEB.COM only warned me by email, that they would be deleting 2 sections of the Yodle.com control panel. LIE! They deleted everything related to Yodle.com including all of my customers contact info that I trusted them to never do such a thing. WEB.COM didn't say it was an accident but admitted it was done intentionally, but they never told me that in the email. A person that works there even told me that they were surprised that this happened to many people. WEB.COM DOESN"T CARE! The employees are great, the corporate is AWEFUL! They are a very cavalier arrogant company. Just a warning, never trust them with any of your customers info, they will use it, and like for me, delete it and don't (I guess) even care a bit. It is just too much trouble with telling you, the customer, what they plan to do. Like I said, if you talk to the employees, they are great, THE CORPORATE IS THE PROBLEM CHILD. I wish I could delete all of their customer base so they can experience that themselves. They are too arrogant to think it would ever happen to them. Fair warning folks, WEB.COM is only after your money and do not care a bit about anything that does not affect their money! THEY WON"T EVEN WARN YOU ABOUT IT EITHER, A VERY BAD COMPANY! A big waste of money and I have tried other WEB.COM PACKAGES that were utter garbage as well! Since Yodle.com is or was a subsidiary company of WEB.COM, I have paid WEB.COM over almost 10 years about $18,000. No respect, it is just about the money and nothing else! Absolutely unbelievable in every conceivable way!

I wrote an extensive submission to web.com regarding a text message I received which subsequently directed me to a website that I was only able to determine was hosted on web.com through who is search. Remaining information is concealed by statutory masking. web.com was not even able to receive the screenshot I attempted to include in that complaint which was a JPG image despite the fact that was included in acceptable submissions. The person claimed that my delivery was on its way and I should click on a certain link that included the domain in question. Being able to mask information in a world where privacy is nearly a thing of the past is a very valuable thing but if we allow scammers to use those avenues to enable them to hurt people and companies Allow them to do so we will once again lose yet another bastion of privacy. I'm writing this review because I have very little hope they will actually take any action and I very much doubt that I'm the first want to complain. I will check back in here and alter this review if I am wrong but you can assume nothing was done if this review remains.

My website has disappeared, can log on but nothing on the pages everything is gone. Even got up at 2am ( I am in Australia) to try and ring and talk to someone on line. All I am told is they can not fix it. This is what shows up when I try to login to website design, hostingplatform.com /Account%20Is%20Disabled Should this not be a easy fix? Like enable account at your end.
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I and I cannot cancel the renew option everything is locked. Cannot even change card to cancel payments

Since my first domain registration decades ago, I have always registered my domains with Network Solutions, and i continued to use them exclusively... until now

I have been trying to call them and get a human being on the phone for months.

All I wanted was an English explanation of what the recurring charges... for my handful of domains... were for.

I suspected i was paying for options i really did not need, and the Tecno gibberish they use to explain the line item description of charges tells me nothing. Of late, i was incurring charges of around $60 a month.

All I wanted was to talk to someone for a couple minutes so they could tell me what this and that was for and I could hen make a decision about whether or not to keep those options, these unknowns typically running five, six, seven dollars a month

After calling them randomly for the past 2 months and being put into voice mail on hold hell I have given up.

Because I cannot get someone on the phone, and an a direct chat request to have someone CALL ME went unanswered... I am transferring what I have to another registrar.

So simple to fix on their end

Web.com's offerings are dismal compared to other site hosting services. Now for the really bad part - if you want to terminate your account you have to call some toll-free number where no one ever answers. Instead, you hear wait time announcements in which the expected wait time fluctuates wildly! Wait time should get shorter and shorter, not jump around from 10 minutes to 5, 15, 8, 1 hour and 45 minutes, 20 minutes, 2 hours and 30 minutes, etc. That's all the proof you need to know that Web.com is nothing but a scam.

We host over 50 domains with them. Everytime we renew, we have to call in get special discounts. Lets talk about special now. $40/yr to for domain registration. $15/yr additional for Private registration. Are we still in 1990s. Google charges $12/yr which includes private registration. Is this a joke. Web.com wake up or loose all your customers. I would switch in a heart beat if they dont hold you hostage with downtime. They will not release domain for transfer just cuz law gives them 3 days. So we are down for 3 days. Absolutely unbelievable.