If you ever do business with them I'm sorry. Cheap is an understatement. Phone support is third world at best. People repeating the same stuff and can't grasp what your telling them. When doing domain unlocks their UI doesn't work even though it says domain lock off and private registration off. iCann.com and whois still shows clienttransferprohibited. We had to call in several times to resolve and they unlocked another domain after phonetically spelling out the domain and confirming the domain with them. GLHF
Don't use them.
Domain and SSL Certs
I had been a client of Network Solutions for more than 23 years. They were not hosting my website (thank God!) but my domain name was registered with them. The problem was that the company that had originally registered the domain with them in my name was not around anymore. They had put my name as part of the tech team, but not as primary contact. Nonetheless, I was still the owner of the domain name and I was the person paying the bills.
Recently, because I realized their registration fees were actually much higher than other companies (seriously, how could they possibly justify that?), I was thinking of transferring my domain name to another company. When I went to turn off the automatic payment renewal in my account, I realized that, EVEN AS THE PAYING OWNER OF THE DOMAIN NAME, I COULD NOT CONTROL THAT OPTION, AND I COULD NOT DO ANYTHING AT ALL ON MY OWN DOMAIN NAME. I contacted them. They explained that I had to be the primary contact in order to do that, and that I had to fill a form and provide specific documents to transfer the primary contact from the former company to my name. I then explained that the former company didn't exist anymore and I was the only person handling everything, therefore, no one would be able to provide signatures or documents on behalf of the other company.
OMG. It was like opening a can of worms. I spent the past SEVERAL MONTHS being bounced from office to office, explaining my situation again and again, exchanging email after email, being told different stories, that the issue was simple and almost resolved, then it was not, then that the docs I sent were not the right ones, then that I needed to get some of them notarized which I did all this to finally have them tell me that the documents were missing the "clause of indemnisation" which I had no idea what it was.
All this to simply transfer a name, even as my account CLEARLY SHOWED THAT I WAS THE OWNER AND THE FINANCIAL SOURCE OF THE DOMAIN NAME.
After all this time and money wasted for absolutely no result, I was so frustrated with these guys that I had enough. I could see this game was going nowhere.
I had to ABANDON MY DOMAIN NAME. After 23 years. I replaced it with another one, registered with another company. Network Solutions bureaucracy is absolutely APPALLING, and their fees are absurd. Talking to these guys, day after day, was like talking to robots, who, as polite as they are, are just cogs in a big machine that is simply incapable of handling simple issues. This company is from the past, seriously. I will never, ever do business with them again.
I've had my domain, email and hosting with NetworkSolutions for many years. My hosting presence has been minimal - just a one-pager with my resume and contact info. I use NetSol primarily for the domain and email.
I've had very few problems of any kind with them in terms of performance. Everything just works. I can count on one hand the number of times I've had to call them with technical problems, and they've generally been able to correct any problem promptly. From that aspect I've been very happy with them.
I did have one bad experience with support shortly after web.com bought them. I was clearly speaking to an outsourced team in another part of the world. In addition to the language barrier, their knowledge was lacking and their attitude was not good.
Earlier today I read many horror story reviews about how they've changed since being bought by Web.com, and it made me very nervous. But when I called to renew my service, I got the same quality, all-American support team I usually get. Perhaps the outsourcing occurs only during overnight hours (for American time zones). You may want to try reaching them during Eastern Time zone hours of 8am-10pm.
I recently discovered I'm way overpaying for domain registration, and I may switch to another registrar soon. However, sometimes it's worth the extra $ for the peace of mind and stability I've had with them. I don't want to invite trouble...
UPDATE: I spoke with customer service today because my email wasn't working. This was after renewing my domain and changing my service package to drop the hosting. The rep was able to see what the problem was in less than a minute and it was resolved in about 5 minutes.
I asked about the high domain cost, and she said I now qualify for their gold-level service (or something like that) and gave me a renewal for $9.99! It seems that if you want discounts, you need to call them and ask for it (which has been my exp. In the past too, but I had a 3-yr package and forgot about that).
I also asked about the horror stories I'd read about, and she said that when they were bought by web.com they set up an overseas call center for off-hours and holidays; however that did not work out (clearly) and now everything is handled from their 2 support centers in Pennsylvanis and Florida. I did notice that most of the bad reviews were 3-4 years old, which supports her story.
Given all this, I upped my rating to 5 stars, because I got a competitive price and am reassured that they're still providing the great support I've come to expect. And I'm glad I don't have to move my domain, because that could open up a whole new can of worms.
In summary, I highly recommend NetworkSolutions for domains and email. I don't have experience with them for web hosting, so I can't comment on that service.
Try calling support between 8 am and 10 pm Easter Time (New York). This always connects me to their very high quality American support team. I'm guessing that the outsourcing to other countries where the staff is not knowledgeable and has a poor attitude only occurs during the wee hours of ET.