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Cheryl A.

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Experience: Computers & Technology

Member since June 2019

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1 Review by Cheryl

6/11/19
I wish I could give negative stars, because Register.com is not even worth a single star.

Since June 7, 2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday -- Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday -- they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they're closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!!!!).

Since the call didn't work out, I filled out their online support form and was given a 'ticket number' and read that it may take 24 to 48 hours for support to get back in touch with me. When I tried to check back about my 'support ticket', there was no 'support ticket' opened. So, once again, I filled out another support form, got a 'ticket number'. It's been over 48 hours and no one has contacted me. I am beyond aggravated and believe that basically I'm out $38.00 for a domain that is no longer in use and hasn't been used for several months.

Register.com allows you sign up for services online, but to cancel, you have to call, and then they NEVER answer. Really, I just think and believe its a way to screw people over and out of their money --- you know, give the customer the run-around long enough and they'll give up.

I will NEVER use Register.com's services again and I certainly will warn everyone to steer clear of doing business with Register.com. Awful customer service. Terrible, nonexistent support. NO communication. Horrible business ethics and practices. Register.com is a 'loophole thief'.

Anyone who reads this review, my most sincere advice -- do business with another company and save yourself the headache and frustration of dealing with and losing money to Register.com.

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