NetworkSolutionsReviews 10,271

Web.com is the MOST INFURIATING COMPANY TO WORK WITH! I have no doubt they will quickly delete this post but it is pretty much what I would expect at this point considering they are the masters of passing the buck. I have had nothing but problems with Web as of late such as website being down and email not functioning. Each and every time I try to correct the problem, I cannot log into my account I have to submit and PW reset. Each time I call into Web.com it is a good 1 to 3 hours on the phone being transferred to another department who in turns transfers me again still but NO ONE can solve my issues. They just pass the problem (me) onto someone else. Do not even get me started on the logging in issue. The last time I tried to reset my password, it took 8 days before the password reset link come through. 8 DAYS? Seriously? Then to top it off, the reset never worked. I had to guess my password of the past to finally get into my account. Those I spoke with were never able to help me resolve this issue. I had to solve it myself. I feel like billing Web.com for my time on the phone with them. I will soon be moving my website. I know Web.com could care less since I am small potatoes but it is my prerogative and I will use. It.

My tip off should of been you can not see full samples of sites. Turns out its a middle man for WORDPRESS. So you pay web.com thats also some company named Network Soultions.

At no point when i signed up was i told its wordpress only, that my information would not be private and that if you want full control you are going to pay extra.

Paid 251.00 for 2 years up front.
Could not get a template to work or go full edit.
I would always see if i wanted to go pro or i could keep with them demo. I supplied pictures. You see the 2 different templates, there are limited things you can change unless you PAY MORE as the 3rd picture shows.

Since signing up, i am bombarded with text and phone calls about this site. What has happened is they posted my information out there, and if i woukd of paid 10.00 more and kept paying that each year they would keep my info private. WHAT! Wix.com doesnt do that! Who does this?

Want to not use wordpress and use a site builder. It will cost you more.

Basically the price is not what you pay.

Avoid! Go to wix.com

I recently received a call from web.com stating that our company cc has denied payment
When reaching out to the overall pathetic customer service agent I informed them that my website is fully functioning and my provider is GO Daddy
I said my previous web site from web.com has been inactive for more than 18 months
I was informed by the stellar customer service rep at web.com that my domain name expired 18 months ago but was still charged 18 months for an inactive web site.
Let's just say your customer service skills are pathetic and your billing is out right thievery
Stay as far as you can from this company
I pay almost 10x more with Go Daddy but I know I am protected with outstanding customer service any a company that does not steal from me for over 18 months

I'm capable of designing my own site, and have done in the past, but I am too busy to keep up with changes & management. Web.com will take care of everything for me and give me a great personalized site with no technical worries. My rep, Julie O., was very thorough and made me feel confident that all my requests were noted. I now know that my site will be easily discoverable on all search engines, and my web presence will be stronger than before.

While browsing for website developers, it is my good fortune to discover and work with Web.com. My new website is personal, not a company, with the challenge of integrating 3 very different topics. My technical experience is limited, so I had to ask a lot of questions and the support was in real time and professional. Each phone call was answered promptly and passed to qualified specialists to resolve the issue. My concerns were listened to as one-to-one conversations, sometimes lengthy. The final result is my personal e-commerce website with reports and e-books; and, I'm excited to continue using their marketing expertise. Wish to thank all the agents and modification experts for helping to make a dream come true.

I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I emailed them immediately to cancel our contract 5 HOURS after I had paid them. They said they have started work and have to this day refused to refund the money. I am currently in court proceedings trying to get my money back. Save yourselves and don't have anything to do with them!

I dealt with Josh initially, to help me determine what my actual business needs were. Next I was transferred to Marty who spent over an hour on the phone with my partner and I. Both Josh and Marty asked us questions about our business, plans, objectives and services. In some instances they were asking us questions that we ourselves had not thought to ask, but that were highly relevant to our business. At one point the call got disconnected, and within less than 1 minute we received a call-back from the same person who was helping us in the first place. Attention to detail was evident, and it became obvious that these guys actually cared to deliver a product that would be an asset to our business, and would help us grow.

Having a third party asking tough questions about our business was eye-opening, and it reminded us that (in business) it sometimes pays to pause and find out "what you don't know". Extremely professional throughout.

Today, I spent a few hours with the Web.com team. I really enjoyed my experience as I spoke with knowledgeable, fun, intelligent people who really understand what they are presenting and can present the information in a way that works for the customer. I was impressed with their listening skills and their ability to offer suggestions and converse with you about what it is that you are trying to accomplish. I have been a customer for three years now, and I feel as though they have figured out how to bring quality to a service that is very important for business owners.