My credit card had been compromised so I had to cancel it and apply for a replacement. My annual fee for the email address I had registered with Hover was due and I soon got an email that Hover had attempted to charge my credit card and failed. I emailed email@example.com to ask for either a deferment of the payment or if there was another way I could pay. They didn't get back to me and just cancelled my email address. I had the email address with them for over twenty years and I had also been registering domains with them for nearly as long. Loyalty and a long history of making payments on time are obviously not important considerations to them.
So now I was minus a credit card and minus my email address which I use for work - I'm a contract software engineer. I couldn't see if any other automated charges to my credit card were failing as the notifications would have gone to that email address. Hover did absolutely nothing until I was finally able to get a replacement credit card, which took more than a week, enter the new card's details in my Hover account and renew the registration of my email address.
The excuse from Hover was that their emails requesting assistance were backed up. Unfortunately, their automated processes, eg the one that cancels registrations, weren't backed up so Hover is obviously keener to get rid of customers than to assist them in making payments. Not a particularly smart strategy I would have thought.
Just as a comparison. My monthly payment to my Internet provider was also rejected. However I was able to rectify this by going into my account, bringing up the failed transaction, and clicking on a button saying "defer payment for 14 days". Now THAT is a smart company that is keen to keep its customers.
Been a customer for several years, just got an email that they cancel already paid service without reason on X days due to management decision. Seriously?
Don't let the nice site design fool you. Judge a domain company by their service. My first was awful - They don't refund and don't rectify. It's my policy to stay away from companies who do not consider long-term value of their clients in lieu of short robotic responses. Auto-renewals are automatic on every service - no matter what-watch your money and choose Godaddy for better service - and Google Domains for clean / worry-free design.
So, I finally called Hover to try to resolve my issues. I had been trying to work through email, with little success...What a difference when I finally spoke to someone! They were very professional, listened to my issues and amazingly resolved them! The person I spoke with didnt have to check with anyone, or get back to me...he processed the credits and sent me confirmation immediately. It was a very positive experience and while I am still not going to turn on the "auto renew" function any time soon, I no longer feel the need to change my domain registrar. Bravo!
I had trouble with Hover(TUCOW) from the beginning with seeking and registering domains, but I was so busy trying to get my new business going. I should have moved my stuff but didnt.
Last year I registered 10 domains with them. Everything was ok until the beginning of this year when a lot of charges started showing up. After review, I discovered they had renewed many of my domains prior to the 12 month mark; From 1 week early (ok), to 1 month early (maybe ok) to 6 months early (absolutely not ok!). There was no method to it, no consistency to the timing, it was absolutely random.
Further; I found I had been double billed (charged two months in a row) for the same domains and was double billed for a small mail box 6 months after signing up for the 12 month service!
So I called them. They have a call back service and 45 mins later I did receive a call back; A robo call which said Im sorry no one is available to take your call" - then it immediately disconnected! WHAT??
I wrote a very detailed email and send it to firstname.lastname@example.org. 3 days later I received a response to my email, extremely disappointed.
They neither credited me for the 6 month premature billing of one of the domains nor the several double billings which occured. In fact, here is an excerpt from the email I received:
When it comes to renewals, once the registry has accepted the payment we cannot reverse the order as they have already added the additional time to the domain name. Im having trouble understanding why their error results in me absorbing the cost? NET NET: If you have Auto Renew on your account- I would HIGHLY recommend turning it off so you control when your domains get updated and ensure you dont get double billed.
I've been 'locked in' with 2 personal email addresses for my wife and myself (email@example.com) for more than 15 years.
I have found the service overall to be very poor and the spam filter to dreadful.
Now I discover they must be the cause of most of the recent increase in spam due to a hack, as I have received tailored spam with info only available in my Hover account!
Their backend solutions and web interface are very technically incompetent. You'll have unavoidable downtime when you transfer your domains as you can't set your nameserver or add any DNS records before the domain is fully transferred. Obviously, you'll want to configure your domain so it's ready to go once the transfer goes through.
Stay well clear of these guys! They charge premium prices for an inferior product.
I can't access my domains anymore just because I moved and changed my number. They demand I meet a notary! Which would take hours of my time and probably cost hundreds of dollars! This is insane! I've changed my phone number with my banks, passport, health care, cra, Apple ID, Amazon, etc et NOBODY ELSE asked for an insane request like that. I will do everything I can to move all my things out of there asap. I really thought they were a good, different company, I so regret I recommended them to others. So so angry right now!
I registered a domain name for my company under my real company and personal details using my prepaid debit card and got everything set up as well as my site and email. After 2 days I suddenly received an email from Hover telling me my domain was unregistered and my service cancelled - http://paste.debian.net/976588/ (original email body).
They have provided NO REASON on the cancellation and HAVEN'T NOTIFIED me before the domain removal.
Dear Hover.com representatives, don't offer domain registrations and fully quit the industry if you don't feel comfortable with people that register domains using your registrar!
Tip for consumers: Highly not recommended if you need a serious registrar and don't want your service suddenly cancelled.
Do you wonder why you can't even sign up for the site?? you MUST buy a domain first BEFORE you transfer?? Otherwise it's gone??? BEWARE
Hover had url forwarding issues which began 11/24 at 8 pm and its currently 11/25 8:45 am and the issue still has not being resolved. There was no notification via email that the issue occurred. I was actually notified thru a customer. I sent two emails and there was no response until after I called them back in the morning. When I contacted Hover there was no automated greeting, just a guy who pick up the phone casually sounding like if he were in his boxers. He was very insensitive and told me there would be no compensation for my losses. STAY AWAY FROM THIS THOROUGHLY INCOMPETENT, UNPROFESSIONAL, INSENSITIVE NONCHALANT, BULL$#*! ASS COMPANY!
Signed up for a domain name and small email box. Had many problems! Hover/Tucows could NOT get email box to work with any gmail account. Tried business account. Juanita got it to work fine!
Next day tried to log in.."invalid" account". Received email that Hover wrongfully established account so it was cancelled. Called in to find out what was going on. Rep sez account was improperly created. He tried to create account. NO GO!!! Told me it will take about a day. Next day NADA, NOTHING!! IN the meantime, my PayPal account is showing 2 additional billings for over $33 for initial account.
Called PayPal....they locked my account. Unauthorized payment!
Not 2 days later..PayPal email states ANOTHER billing on 11/19!!!! How? Account is locked??
Emails back and forth between idiots Managers refuse to believe apertural left by their PayPal transactions.
Referred to FBI IC3.
As many here probably know, network solutions (in my experience) is horrible, so we switched our many (15+) domains to hover. The process was as painless as it could be, live people pick up the phone, they are very helpful and knowledgeable. They have a valet service - for free where they will transfer your domains for you.
Thier web site is easy to use, they dont try to upsell you every 5 seconds, While I cant speak for the other people that had problems with them. That has not been my experience at all - quite the opposite.
My husband suggested Hover to me. This is the last time I take his business advice. So firstly they won't register my domain. At about the same time I tried registering with netregistry and that went through pretty much straight away.
However before I successfully got a domain with netregistry I tried to register with Hover four times - each time I was encouraged in my online Hover account to keep trying. Each time I received an email saying I would be refunded - by Hover. I have copies of these emails. Also each time I tried again with Hover my credit card available balance went DOWN - they definitely took money from me.
Now I was told by their support that I would receive the money back in '48 hours' and that the transaction had been 'cancelled' and my bank should process that back to my card. My bank said all they can do is cancel my card in case Hover does this to me again. It has been 72 hours now and they STILL have my money. Give me my money Hover! My business isn't even earning me any money yet and they take what little I have, give me NOTHING for my money and refuse to refund my money despite promising to do so IN WRITING.
Initially, I had a great idea for a business name and website: let's just call it something.com.
Anyway, I did a whois search (i can't remember where but I usually use whois.net, which prominently displays the "HOVER" icon on their page). If memory serves me, this time I did a GoDaddy whois search instead. GoDaddy listed the domain as available and I registered it, and set it to private. I paid $60+. It turns out that I got so busy I never checked for my emailed receipt and after further research, my credit card didn't go through because I hadn't updated my billing address. My attempt at registration was on or around 11/30/2015. I just did a whois and my site has been taken by someone else with quite a few domains registered already. From the WHOIS information, it looks like the site was registered by that "someone else" on the same day!
I tried to request that he sell me the domain, but Hover wants $199 just to talk to him!
It could be that all whois.net traffic is monitored by Hover.com and somebody uses that data to quickly grab sites that people search for. I have no idea. Just a wild theory.
One of the worst companies that do business with it, because I lost "Google Authenticator" app, I gave them all info that prove of my ownership of the domain, but they are asking me paper of the court is that prove I am the same person.
- They do not have to verify by phone
- Technical support does not answer quickly
- You will hear, "We can not do something you" from the Technical Support
My rate : 0 / 10
Do not be fooled by the prices they offer. Service is more important than price.
I had a problem with a domain renewal so I wrote them an email. It took them over a week to answer it. Meanwhile, I called them and the person who answered wasn't of any help at all and sounded depressed. Just terrible all around. STAY AWAY.
So Hover had a security breach and had to reset all passwords for accounts in their webmail system. Unfortunately I hadn't updated my alternate email address so I was left locked out of my account, fair enough but they could have emailed my actual hover email address and I would have received the notice!
I was forced to seek out someone to create a notary for me which actually cost me more than the entire email subscription I have with them, I was offered several apologies but nothing else in return. Nor would they budge or take a compromise on identifying myself, such as providing a copy of my passport and a list of past emails.
Finally I sent them the notary and the person who was dealing with my request was on sick leave so they decided to put my (now outstanding for three weeks!) issue into a new issue which put me at the back of the pack of support issues!
So notary provided, four days has gone by without access to my email account, I asked if I could be prioritised and again was offered an apology but nothing else.
Had I not had this email address for so long I would definitely switch providers.
I can't get hold of anyone at this company. Live chat is unresponsive and no body answers the phones during standard operation hours.
If i could, I would sue them for bad customer service!
But what I will do is... I'll move my domains out of this $#*!ty company and hope no one uses them anymore.
I transferred my domain entries to hover.com, and they were a disaster. I culdn't change the TTL, and although they claimed their TTL was 15 minutes, it took days and days. Even then, they only seemed to propagate when I hassled them
Hover cancelled some mailboxes that were not being used by a customer, even though that customer had ordered these and paid for them (and planned to use them in the future). They reallocated the space from the cancelled emails to those emails that were not being used, but that is not what the customer wanted or needed. Unbelievable that a company would just do this, as though they could read minds. They did reverse the move after the complaint, but a company is supposed to have your back, not make you have to watch your back.
Tucows is in the process of cannibalizing Hover's assets by selling off domain names. Other former customers claim Hover provided between 10 and 45 days notice of termination of their email contracts. In my case the email address I had for 16 years suddenly stopped working and I only found out they had discontinued my service and deleted all my files after calling customer support. They agreed to refund the money I paid them for the remainder of my lease, but steadfastly refused to compensate me for actual damages. Do not do business with Hover!
The email "forward-only" service is now spam filtering an cannot be turned off. It marked Amazon and many other obvious sites as spam. I need to constantly log into hover just to un-mark spam. A forwarding service that spam filters is worthless.
"It better represents you. It's easier to communicate. You never need to change it. Plus, you can use it with whatever email program you prefer. We can help."
What a bold, misleading and inaccurate statement found on hover web site.
I have used an email account for me and my family for nearly 15 years. Out of nowhere email telling me no longer available and in 9 weeks you will not be able to use the domain. Tough 5hit basically. Read our t&cs . You have no rights we can terminate the contract when we want nothing you can do about it.
Each subsequent provider Mailbank, Netidentity, Tucows and now Hover have been less and less competent but I still renew every year.
Today I receive an email telling me I have 63 days to leave as my email addresses are going to be cancelled. A joke I thought or maybe a fishing email scam trying to get me to reveal personal details. Are you having a ¿@#%ing laugh? What is occurring here? Hace you sold off the domain to a large company?
After the unacceptably short notice period given to migrate and multiply and having been treated this way would you really expect me to transfer to another name only for the same to happen again?
Am happy now as have got own address and am in control of domain not just renting it. Also cheaper as I get 5 emails for the same price as 2 from another website hosting company.
Avoid hover / Tucows see other reviews for reasons and ignore the positive review written by the company themselves.
i would give ZERO STAR if i could. they automatically renew your domain even if you have cancelled it. i CANNOT believe it! and i called customer service to complain, but the representative on the phone was like "at this point, i cannot do anything about it." he repeated that statement 3 times! it was not pleasant talking to him on monday morning. DO NOT SIGN UP!
I've been a longtime customer, since they were MailBank in 1998. At the time they offered email forwarding service for a very reasonable price, and I got locked in to using a nice email address that they provided. Over the years the prices have gone from reasonable to downright robbery!
DO NOT SIGN UP WITH HOVER! You will get locked in to an email address and they jack the prices when you become reliant on it.
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