Hover has some of the worst service I have received, after rebranding the company from "Enom" to Hover, I didn't notice the change over email and hover emails were going to my spam folder... When they transferred, they didn't transfer my payment information over, didn't phone me to notify they had changed it or that my domain was going into redemption due to this fact...
Now I have to pay $250 US which they refuse to reimburse because they wouldn't stand by their "auto renew" feature which clearly didn't auto renew because of their own actions.
I dealt with a woman, "Lei" she said her name was, when asked to speak to someone in management, she put me on hold for 15 more minutes, then informed me that nobody could speak with me currently and that they would e-mail me to confirm a phone call at a later date (which of course, I still have not received).
Awful service guys, wake up.