Hover

Hover bought Bulkregister and we were notified by Bulkregister about it. We noticed that we did not get any emails from Hover or were contacted at all since the buyout. Couple months later we called them to gain access to our account. By then, they let multiple domains expire without ever contacting us. These were domains that we owned for many years. The value is over $10,000. They did not have a credit card on file. Well, we never were there customer and had access to a account! This is not just horrific business practice but completely unacceptable. Worst Experience Thus Far!

So, I finally called Hover to try to resolve my issues. I had been trying to work through email, with little success... What a difference when I finally spoke to someone! They were very professional, listened to my issues and amazingly resolved them! The person I spoke with didnt have to check with anyone, or get back to me... he processed the credits and sent me confirmation immediately. It was a very positive experience and while I am still not going to turn on the "auto renew" function any time soon, I no longer feel the need to change my domain registrar. Bravo!

I was a user when the company still called itself NetIdentity.com. Actually since before that when it was called Mailbank.com. The original service plan was 9.95 for 1 real POP email account, which was advertised as for life.
Since then, company names changed probably with different owners and management. After a few price hikes I've left feeling disappointed by the new pricing and service plans.
From a support standpoint, the company was responsive and responsible and reliable.
For users that want a easy one-stop provider of high-demand custom domains Hover may be for you.
I would suggest however puchasing your own. Com/. Net/. Org domain and buying a hosting service instead for more flexibility. $35/year for a single email may be OK. But I'm certain you can get much more paying just a little more.

I bought a domain from this company and now I can't access my account, nor do I have the domain, (but they did charge the money), I'm going to report this company to the authorities so they can investigate it, thank God I only bought a domain domain, because I have read cases where other people lost their domains.

Don't use this company.

They have service outages - and then lie about them.

Moreover, they don't know about deeper issues - until I spend 2+ hours waiting to 'chat' to someone who can't fix any problems and can't provide any update on timing.

Additionally - If you ask for a contact number or to speak to a supervisor - they won't/can't do anything. They will tell you a supervisor will contact you via email in 24 hours - but as their email is down all the time - that won't do you any good!

Taking names of domains of famous or common names just to sell at a higher price and apparently $#*!ty actual domain help is just a scam. Hope y'all get shut down :)

Is this company a scam? I am just trying to renew a domain and change the name servers. I can't edit name servers, I can't renew my domain. Their interface is super buggy.

I registered a domain name for my company under my real company and personal details using my prepaid debit card and got everything set up as well as my site and email. After 2 days I suddenly received an email from Hover telling me my domain was unregistered and my service cancelled - http://paste.debian.net/*******/ (original email body).
They have provided NO REASON on the cancellation and HAVEN'T NOTIFIED me before the domain removal.

Dear Hover.com representatives, don't offer domain registrations and fully quit the industry if you don't feel comfortable with people that register domains using your registrar!

Their backend solutions and web interface are very technically incompetent. You'll have unavoidable downtime when you transfer your domains as you can't set your nameserver or add any DNS records before the domain is fully transferred. Obviously, you'll want to configure your domain so it's ready to go once the transfer goes through.

Stay well clear of these guys! They charge premium prices for an inferior product.

Tucows is in the process of cannibalizing Hover's assets by selling off domain names. Other former customers claim Hover provided between 10 and 45 days notice of termination of their email contracts. In my case the email address I had for 16 years suddenly stopped working and I only found out they had discontinued my service and deleted all my files after calling customer support. They agreed to refund the money I paid them for the remainder of my lease, but steadfastly refused to compensate me for actual damages. Do not do business with Hover!

Signed up for a domain name and small email box. Had many problems! Hover/Tucows could NOT get email box to work with any gmail account. Tried business account. Juanita got it to work fine!
Next day tried to log in."invalid" account". Received email that Hover wrongfully established account so it was cancelled. Called in to find out what was going on. Rep sez account was improperly created. He tried to create account. NO GO! Told me it will take about a day. Next day NADA, NOTHING! IN the meantime, my PayPal account is showing 2 additional billings for over $33 for initial account.
Called PayPal... they locked my account. Unauthorized payment!
Not 2 days later. PayPal email states ANOTHER billing on 11/19! How? Account is locked?
Emails back and forth between idiots Managers refuse to believe apertural left by their PayPal transactions.
Referred to FBI IC3.

Hover cancelled some mailboxes that were not being used by a customer, even though that customer had ordered these and paid for them (and planned to use them in the future). They reallocated the space from the cancelled emails to those emails that were not being used, but that is not what the customer wanted or needed. Unbelievable that a company would just do this, as though they could read minds. They did reverse the move after the complaint, but a company is supposed to have your back, not make you have to watch your back.

The "custom" email address is great.
The relatively recent inclusion of IMAP service in the base package is great (they used to charge extra for it).
THEIR UNCONTROLLABLE SPAM FILTER MAKES THEIR SERVICE A HAZARD TO USE.

90% of the email they sort into the spam folder is email I want to see. I flag them all as "Not Spam" and white list the senders, but to no avail.

Having to go rummage through everything in the spam folder is worse than having it in my in box. I still have to look at it, but it is an extra step I must remember to take.

Other than pretending to whitelist senders, they offer no other controls over the spam filter. I would turn it completely off if I could, but I can't.

DON'T USE THIS SERVICE IF SEEING YOUR EMAIL IS IMPORTANT TO YOU.

For over 4 days, I can no longer send email - receiving works. I've been with Hover for around 25 years, when they were still called Mailbank. Customer service now is terrible, they pick up your request, then ask for full access right to your mailbox, with a lame excuse/reasoning that they need to investigate - nothing happens. Maybe some dude sits somewhere in a dark room reading through my mails? I darn it want to be able so send my mail again, why have I paid you for decades and once I need something we get nothing. Terrible company, and if it wouldn't be for my *******@lastname.com Email address, I would have given you the boot already!