Hover

I got dumped onto Hover by eNom. I have no idea why they did this, but nothing has worked since the transfer. I tried to update a simple TXT record and nothing happened. When I contacted support, they took 5 days to respond, and when I replied, the case was closed. Then I tried through chat support and the guy had no idea why the TXT record wasn't showing up and told me to redirect my name servers to hover as a solution. After that chat, I transferred my domain immediately. Hover is an absolute joke. Nobody should be using them.

Howlingly inept. Hover.com is part of the Tucows group. Founded in 1993. Now a public company. Ostensibly more inclined to deal with "investor relations" than with domain registrations. "As of March 2019, Tucows is the third-largest accredited registrar in the world" says Wikipedia. Considering how their system works, that is frightening. Could not handle a simple domain transfer. The system barfed twice, authorized a Paypal charge twice, before barfing a third time. "Online chat" was unavailable for 30 minutes. Email received a rapid reply but once a "cancel order" request was made, there was no follow-up. No "we're sorry" or "can you give us a chance to look into this?". Zip. Crap on a potential customer at your own risk. Sad. Very sad.

I Bought and reserved a domain from HOVER! They did not even wait 24 hours, they relisted the domain and removed my account from their server
Now the name I reserved is taken!

One of the worst companies that do business with it, because I lost "Google Authenticator" app, I gave them all info that prove of my ownership of the domain, but they are asking me paper of the court is that prove I am the same person.

- They do not have to verify by phone
- Technical support does not answer quickly
- You will hear, "We can not do something you" from the Technical Support

My rate: 0 / 10

Do not be fooled by the prices they offer. Service is more important than price.

Lousy service. No email service for 5 hours today! Avoid them. They also cannot explain why this is happening.

Hover had url forwarding issues which began 11/24 at 8 pm and its currently 11/25 8:45 am and the issue still has not being resolved. There was no notification via email that the issue occurred. I was actually notified thru a customer. I sent two emails and there was no response until after I called them back in the morning. When I contacted Hover there was no automated greeting, just a guy who pick up the phone casually sounding like if he were in his boxers. He was very insensitive and told me there would be no compensation for my losses. STAY AWAY FROM THIS THOROUGHLY INCOMPETENT, UNPROFESSIONAL, INSENSITIVE NONCHALANT, BULL$#*! $#*! COMPANY!

Initially, I had a great idea for a business name and website: let's just call it something.com.
Anyway, I did a whois search (i can't remember where but I usually use whois.net, which prominently displays the "HOVER" icon on their page). If memory serves me, this time I did a GoDaddy whois search instead. GoDaddy listed the domain as available and I registered it, and set it to private. I paid $60+. It turns out that I got so busy I never checked for my emailed receipt and after further research, my credit card didn't go through because I hadn't updated my billing address. My attempt at registration was on or around 11/30/2015. I just did a whois and my site has been taken by someone else with quite a few domains registered already. From the WHOIS information, it looks like the site was registered by that "someone else" on the same day!

I tried to request that he sell me the domain, but Hover wants $199 just to talk to him!

It could be that all whois.net traffic is monitored by Hover.com and somebody uses that data to quickly grab sites that people search for. I have no idea. Just a wild theory.

So Hover had a security breach and had to reset all passwords for accounts in their webmail system. Unfortunately I hadn't updated my alternate email address so I was left locked out of my account, fair enough but they could have emailed my actual hover email address and I would have received the notice!

I was forced to seek out someone to create a notary for me which actually cost me more than the entire email subscription I have with them, I was offered several apologies but nothing else in return. Nor would they budge or take a compromise on identifying myself, such as providing a copy of my passport and a list of past emails.

Finally I sent them the notary and the person who was dealing with my request was on sick leave so they decided to put my (now outstanding for three weeks!) issue into a new issue which put me at the back of the pack of support issues!

So notary provided, four days has gone by without access to my email account, I asked if I could be prioritised and again was offered an apology but nothing else.

Had I not had this email address for so long I would definitely switch providers.

I have been using Hover for several years and have been quite satisfied with the service and help function. However, over the last year I have not been able to get any response from Hover help assistance after several emails to the help center. They remain total quiet, and not respond to any of my questions. Over the last year I have sent probably more than 20 help assistance messages, without any response at all. Now, when my account is up for renewal I get almost daily reminders to pay the renewal fee. I recommend all potential new users of Hover to strongly evaluate other options for new email/web server. There are lots of them out there, also free of charge, and not like Hover where you have to pay usd 35 each year just for keeping the email account. Without any response to all my help requests, Hover did shut down my email account today, and consequently I will have no access to my emails and stored data. Please be carefully to enter into an agreement with Hover. What you pay is certainly NOT WHAT YOU GET!

I uploaded all my ID docs when I setup my domain. 4months in they suspended my domain causing my website to be taken down by Google.
On their request I then tried to re-upload my ID docs only for their system to keep producing an error message. Spent over 3hrs on live chat with them where they still couldn't fix the issue. Why is it so hard for them to receive a document. Email, live chat and their website could be an option but yet this isnt the case, my ecommerce website is still donw, useless.

Go with another provider they have terrible reviews all round.

Hover is a fraud company. Just take my payment and don't giving me access to my domain and also don't responding to my emails.

Hover is absolutely fantastic!

I am totally against SOPA, the Stop Online Piracy Act. The bottom line is, Go Daddy supported it... until they got grilled by the Internet for doing so. GoDaddy's SOPA support lost them a ton of customers apparently, myself and my friends included, not to mention Wikipedia... This negative response led Go Daddy to eventually take its hat out of the ring, so to speak, choose a position of neutrality, and then do a total reversal. Now, GoDaddy claims they no longer support SOPA. LIES! Hover, on the other hand, never supported SOPA and came out against it before it was cool to do so. Hover is built on OpenSRS and owned by Tucows. Sure, they offer great service at an affordable price. However, what perhaps matters most is they are trustworthy! Even though there are cheaper alternatives out there, you definitely get your money's worth with Hover.

Their DNS management interface is really sweet. Basically, you can edit multiple domains in bulk, or only certain types of entries. Domain privacy is included. Their surname email service is the bomb.

Highly recommend this company and I'm not sure what the negative reviews are about.

A++++!

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.

Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.

At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.

The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.

This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.

Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!

There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.