Yvan H.

Howlingly inept. Hover.com is part of the Tucows group. Founded in 1993. Now a public company. Ostensibly more inclined to deal with "investor relations" than with domain registrations. "As of March 2019, Tucows is the third-largest accredited registrar in the world" says Wikipedia. Considering how their system works, that is frightening. Could not handle a simple domain transfer. The system barfed twice, authorized a Paypal charge twice, before barfing a third time. "Online chat" was unavailable for 30 minutes. Email received a rapid reply but once a "cancel order" request was made, there was no follow-up. No "we're sorry" or "can you give us a chance to look into this?". Zip. Crap on a potential customer at your own risk. Sad. Very sad.

Points for the effort to ship outside the US. Zero points for the information provided to the customer. The bottom line is the following: the "shipping" cost indicated in checkout gets your shipment as far as the processing authority for your customs operation. After that, it's a crap shoot. Anything can happen and any amount can be levied. This is not iHerb's fault or responsibility, but this information is not made clear upon checkout. Other (US) sites (i. E. B&H New York) calculate ALL costs and indicate final total upon checkout. IHerb chose a half-assed process (via DHL and others, which are notoriously unreliable).
Fail.