Patrick C.

So Hover had a security breach and had to reset all passwords for accounts in their webmail system. Unfortunately I hadn't updated my alternate email address so I was left locked out of my account, fair enough but they could have emailed my actual hover email address and I would have received the notice!

I was forced to seek out someone to create a notary for me which actually cost me more than the entire email subscription I have with them, I was offered several apologies but nothing else in return. Nor would they budge or take a compromise on identifying myself, such as providing a copy of my passport and a list of past emails.

Finally I sent them the notary and the person who was dealing with my request was on sick leave so they decided to put my (now outstanding for three weeks!) issue into a new issue which put me at the back of the pack of support issues!

So notary provided, four days has gone by without access to my email account, I asked if I could be prioritised and again was offered an apology but nothing else.

Had I not had this email address for so long I would definitely switch providers.