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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I HAVE RARELY IF EVER BEEN TREATEED WITH THIS MODE AND MANNER OF PROFESSIONALISM. MARTY GAVE ME IDEAS AND SUGGESTIONS I WOULD NEVER HAVE THOUGHT OF. HE PICKED UP SO MUCH AND GAVE ME SO MUCH TO PONDER. EVEN TODAY, HIS FOOD FOR TOUGHT GAVE ME SO VERY MANY IDEAS. WHEN I THOUGHT W WERE FINISHED--NO WAY. HE CAME UP WITH NEW AND OTHER SUGGESTIONS. I COULD GO ON AND ON. THIS GUY'S A WINNER--AND WEB.COM SHOUD BE PROUD TO HAAVE HIM!
Amber A's professional and delightful conversation at the Exhibit Hall of the Heckerling Institute's legal conference in Orlando was perfect. She raised salient questions that caused me to realize my law firm could benefit from Web.com's services. She answered my questions and I agreed to try this company's help with my website.
During my follow up phone call to provide information for Web.com to start to work, Robin L was also very professional, very articulate and very patient with me. She spent all the time it took, making excellent and savvy recommendations and working with me to wordsmith some of the text I had drafted. I am a well satisfied customer!
Steve L., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Web.com and will most definitely pass along your kind words to Amber and Robin. If you have any questions, please give us a call. We're always happy to help!^LS
I have been frustrated with several attempts at building my own website. Marc M. & the web sight designer that interviewed me were fantastic in directing me on this pursuit! They were very understanding of my lack of knowledge & simplified the process! I feel confident and comfortable that Web.com will assist me in my professional business goals!
Hi Joy B., we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!^LS
She assisted me very well with getting our vision communicated and is making an awesome effort to formulate an effective showcase of our business!
Lucinda G., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!^LS
Horrible company! They did not perform as promised don't waste your money. Your better off running ad words yourself and managing any social media campaigns by yourself.
Jeff B., it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly. Thank you and have a great day.^LS
While a long process, Julie was very patient and very through. She made sure that everything was explained to me. And really left no stone unturned. She has a very good understanding of what our needs are.
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!^LS
I haven't yet received the product(s) I've purchased from this company, as we've just gotten stated. However, the customer service up to this point was awesome! Rachael P. Was super sweet and knowledgeable. She explained everything in great detail and answered all of my questions. Rachael seemed very in tune with my vision, and was extremely helpful on the creative end.
Cory, on the sales end of this experience, was also terrific! He was patient and explained the product with a great deal of detail.
I'm looking forward to a long (and hopefully profitable) relationship with this company.
Joe C., we are so happy to read such a great review about Web.com Corporate Headquarters and will be glad to pass along your comments! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Web.com Corporate Headquarters!^LS
Ben was great to work with and he was helpful in creating a strong website for our company by asking important questions and offering suggestions along the way.
Hi Bethany S., we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!^LS
I have a bad experienced using this company. Since March 2018 my Website were off online but they keep charge me to my account for service I had not received at all. What way to do business
I called to get a refund and they denie it. I ask why? And they said. For services as collect money in your Site, I said my Site if off since March 2018. How my clients will use that service if my website is off online. As you can see they charge me for services I did not received From March 2018 to December 2018...
Hi Esteban D., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 680-6600.^LS
So, I have been associated with a small business for close to 20 years now. I have been working this business off-and-on. Well, today, I took a GIANT step forward. I called up the people at WEB.com and they offered me a price for web-design and hosting that I could NOT refuse. Team member after team member, they were so helpful and patient. They engaged me as a customer. They listened to what my business needs. They interjected in areas that could use improvement. I am SO PROUD for calling web.com today. I am confident that my business is in the right hands using web.com and their affiliated companies.
Victor A., we strive for 100% satisfaction, and it is great to see you had such a positive experience. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!^LS
I had an exceptional experience with Angela W. And Erin B. Starting my 1st website with web.com. Their explaination and knowledge made my experience educational aswell as informative. These had excellent commuication skills which made me very confident in choosing web.com.
Sincerely yours,
Tony L.
Tony L., we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. We are always more than happy to assist you if anything else comes up.^LS
I gave this company a try for online marketing (ads) for my law firm. It took them a while to get my information correct. Even when they did, I did not get any useful contacts from clients. There were maybe 5 or so phone calls and all but one were from robo-calls. And the only one that was not a robo-call was a hang up and we could never verify if it was a genuine call or not. I had to pay over $1500 for this. I will never use them again.
Hi Haleh R., we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly.^LS
Gail, was fabulous... so patient with a non-techy person as me!
Very lengthy, but so detailed. She really cared that our Website turned out great.
She knew what she was doing an guided me through the whole process with such
Courtesy and understanding of what I wanted.
Excellent Employee. Thanks Gail and Web.com.
We appreciate your positive review about your recent experience with us! Thank you again for the great review!^LS
Erin B showed a professional manner & I was impressed by her ability to suggest many ideas & showed a thorough understanding of the task at hand.
Carl B., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com Corporate Headquarters! Thank you again for the great review!^LS
Marty was very knowledgeable and if he didn't have answers to the questions I asked, he reached out to other team members to acquire said information. Professionalism at its best. I have only 1 suggestion for Marty and that would be to slow down a little when he is talking as it may be difficult for some to understand him at times.
Steven G., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com and will pass on your comment to Marty. Please don't hesitate to reach out to us if there's anything more we can do!^LS
Spamming my email with lots of marketing emails without an unsubscribe button.
Called them but they still have not removed me from the list and keep spamming my inbox.
Jake A., we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (904) 680-6600 to discuss this further.^LS
It is an online web design company that is a Google partner and the person I spoke with was Steven Haring and he did a wonderful job talking me through what I needed to do with my website without being all about the money. Very informative and will help me get more leads in my industry of work.
Callie S., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com Corporate Headquarters! If you have any additional questions or if you need anything further, please give us a call. We're always happy to help!^LS
I appreciated Alex and Ben a great deal. I will definitely refer this company to friends and family. Both Web.com employees were patient, diligent and informative. Thanks for the experience Web.com
Ian Y., we are so happy to read such a great review about your experience with us. Thanks again for the recommendation, and have an amazing day!^LS
Great hosting, very little if any downtime, I haven't even noticed, everything is super easy to use and intuitive and if I do have problems I can always count on their customer support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!^LS
Danica answered my call and immediately directed me to the correct department and introduced me to Karen.
Karen walked me through the process of updating my outdated website, helping me with wording, pictures and overall desired look of the site.
The process is very detailed and we spent more than an hour looking at each page, making changes and corrections.
The overall experience was great and I was happy to receive the helpful input.
Thom O., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com. We are always more than happy to assist you if anything else comes up. Take care!^LS
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mark W., we are so happy to read such a great review and we are happy to pass along your comments to the team here at Web.com! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!^LS