NetSpend

I admitted that I was the one that used my card for a transaction that I found was a bad deal. So NetSpend went ahead and blocked my card. The money on it is to pay my bills which I can't now. I asked the man to expedite my new card and he said that it will cost me $25 and then he tells me that he can't expedite my new card to my p.o.box. That is a bunch of crock

My stimulus check was deposited on March 12th. Within 8 hours my entire check was stolen with a virtual card. Only $5 was left out of my $1400 check. Any real bank would have flagged the card during the first 2 transactions. $500 and a $300 western union transfer. I called as soon as I noticed. It took me 3 days to get in contact with netspend. Once I did get in contact with Netspend I was given the runaround. I still have no gotten my money back. I spoke with someone today and was told it would take 15 business days to receive my money back. Within 15 days they would mail me a check. Even though the money was deposited onto my bank card. They decided to close my account and mail me a check. The check still has not been mailed out... they will mail it with 15 business days. It is ridiculous that I have been give the runaround and I am the victim. Netspend has the worst customer service.

I have had a Netspend account for 15 years. Same address and all info the same. They locked my account - I still don't know why. I have sent in all the documents they asked for and they still won't unlock! I even went to the social security office and got a temporary card as I couldn't locate my original. Still the ignorant employees of Netspend won't unlock my account! I even sent in my irs tax form 1099 which states my ss number and name along with bank statements, electric and cable bills and copy of my drivers license! Still can't get anyone with a brain to unlock my account. I have gone 5 days without my medication because I can't access my funds! And still no answers and no one who speaks English. May have to get a lawyer and editor of our huge local Seattle newspaper involved! Complete incompetence and they have all my id and documents!

Don't trust prepaid netspend they say you a fraud when your not they lock your account I have bills needs to be paid that come off my card so I'm also I use PayPal prepaid I have used many years now we'll now netspend is part of PayPal prepaid now they shut that card down to I had bills coming out of today each card had money on them so I'm talking to a lawyer and we are going after them I have prerecordings of the rudeness they are dishonest I have enough on them to get them in court I'm taken them down I'm going to news news papers please stay away from prepaid PayPal the yes card and netspend same people under different names more I was slandered

I just tried to activate a replacement card and because I DID know the exact day I started banking with them two years I was told sorry can't help you and shut me down. I can't get to a live person now even with my social. On the website I don't have a history with them and I'm now losing my storage unit. I'm going to the inspector general about this. Gobank did the same to me years ago. It took me months to get my own money. Never again for me. Report them.

Net spend is a scam I went to take 40.00 out of the atm when there was 48.00 in there. They declined the the transaction then they credited my card for 43.50, and charged me 1.00 for a decline fee plus charged me 2.95 for a cash withdrawal that I was declined on when there was more than enough for the fourty dollars. The place is a scam that creates extra money by declining transaction and keeping the fee.

Somebody was charging my account with Google games and they said it wasn't no fraudulent claim when I'm telling them it was because I did not charge that to my account. They don't want to refund me my money and I believe if you can't see it or feel your money it's a chance it could be stolen. I believe they care too less about refunding your money longs as they get theirs. Because every charge that's made on your account they get money. So refunding your money it's taking money from them so they won't find your case fraudulent I believe you got to fight for your rights

By mistake my teenager put her OWN money on this card thinking it was a gift card, well I called them twice explained the situation send ALL requested documents and they won't activate the card! Like is some company money in it?! $#*!ty in ALL levels!

I would of give this company 0 stars if I could of all they care about is them they will not give you a tracking number when you pay there dam fee to get the card sooner. They will not accept any direct deposits if you do not have your card even after you have paid that fee. They will not do anything to help you out. The second I get access to my money I will be pulling it all out and going to a differnt company Stay as far away from these people as you can.

Netspend guys don't give em a try. My card was nlockrd cause of suspicious transactions, but my card in my pocket I try to call them and say it didn't happen. I got evicted cause they made me wait 8 days for my money. Anything with netspend sray away. I was loyal been with them for 5 years plus. I'm thru

On 5/7/21 our card was fine pm 5/10/21when 350.00 was put in account closed it! Also by Monday 5/17 3300 yall are saying 10 business days to even mail a check. That is unacceptable and ridiculous this is people's lives who need their money way before no 10 buisness days and you mail it! I was told would be called by back office and them send me the cash to store. No call no reply to emails since Monday 4 buisness days now! We are a working family with 5 kids and need access to money and your company thinks it can just block people from their money it is illegal and that's why your company was sued in 2018 for the exact same things I guess paying 3 mill to the ftc for customers did not hurt crooks like you! Anyone done this way I suggest file complaint with the ftc now! I have and the tx state attorney general anyone I can I'm going to all local news tomorrow too!

I mean so so horrible. I been filing my son taxes for years. He went to college in Sept. He ordered netspend online for his taxes to go on card. They put a hold on card. Saying he need to prove his identity. I mean IRS, approved him what the hell NETSPEND need additional info for. I been dealing with them for 2weeks still haven't released his funds. I have sent in license, Social, school ID and letter from school and they still haven't released his money now they say they need school records really they sucks get a Walmart green dot they are awesome!

I just meant to buy a gift card. Just grabbed one at walmart. THEN I realized it wasn't what I thought it was. I tried returning it but walmart won't take it back. I have tried cancelling it but the phone number wants personal info (social #) just to talk to someone. I sent an email to them but haven't heard back. BTW on the phone it offers more choices to talk to someone if I push #4. Pushing 4 only gives a message that it is invalid. I guess I am luck I only put $30. On it. For a loss of $32.94. Not much to many, but I am retired on a fixed income and really can't afford to lose what I haven't saved and budgeted for. I will keep pursuing a way to get my money back. BBB, all review sites, and emailing them.

They will hold your money hostage and charge you a dollar for everything on top of other fees. Their customer service is what I imagine a room full of bafoons looks like and they all sound like they have marbles in their mouth. Being direct with them will get you placed on hold for an hour and the call will suddenly drop. They are predatory, leeching of of people who don't have normal bank accounts. Their total fee for a withdrawal is $3.50 on top of whatever the ATM fee is and you can NOT withdraw more than $325 at a time. That's more than 1% in fees per withdrawal. I can not understand how a business model like NetSpend/Metabank is allowed to exist. I will never give them another dollar.

I imagine in about another year or so, we will be seeing commercials on TV saying

"... Did you or a loved one open a NetSpend/Meta Bank account between 2018 and 2022? If so, you may be entitled to great compensation..."

Don't do it. Regular banks are safe. Netspend is a trap.

I have had my Netspend card for several years. The entire reason for getting the card is because of the 2 day earlier posting times for direct deposit. Over the years of having netspend, I have gone from getting my pay like clock work at 9pm Wednesday night (payday is actually Friday), to early hours Thursday morning, to now it randomly posting late Thursday night. The Times I have called about this issue, of course, Netspend blames my company though I know others who use different financial institutions who post their pay early DONT have this issue! This has caused me so many problems especially when setting up bills. Needless to say, I am SICK to death of Netspend and this BS! Just give me my f***ing money already!