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I mean so so horrible. I been filing my son taxes for years. He went to college in Sept. He ordered netspend online for his taxes to go on card. They put a hold on card. Saying he need to prove his identity. I mean IRS, approved him what the hell NETSPEND need additional info for. I been dealing with them for 2weeks still haven't released his funds. I have sent in license, Social, school ID and letter from school and they still haven't released his money now they say they need school records really they sucks get a Walmart green dot they are awesome!
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Hi Nakia,
We regret to hear of the problems your son experienced with our card.
We are required to obtain, verify, and record information that identifies each person who opens a prepaid debit card account. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase. The card package also states that use of the card is limited prior to identity verification.
Please have your son email us at social@netspend.com and we will be happy to help.
Thank you,
NetSpend