NetSpend

The worst card Ever! The people on the other end won't help you at all. I kept getting you must verify everything on your end I kept doing it over and over again. Nothing worked and they wont fix it on their end. So my money is stuck on a card I can't activate.

They won't let you access your money then they lie and say they sending a check only for a check to never come. Don't waste your time or money with them trust me

I have had my Netspend card hacked TWICE in a 2-3 month span. First time, over $400 and that took FOREVER to get the money back. Now here we are again, I got $250 stole from me and Netspend does not want to help anyone. They say it can take 30, possibly 45 days for the dispute to be solved. I just need my money back ASAP that was stolen from me, I have bills to pay before stuff gets shut off! Once, I get this $250 back, I will be closing the account because I am tired of people taking my money! This has never happened with any other card I have had.

Beware that there is a $5 monthly fee. You can't transfer money from its account to another bank account. Unlike other banks, they never tell you there is a monthly fee on the website where you sign up. Once I found out, I want to withdrawal and close the account. They told you to go the counter to withdraw, and you will be charge a 1% for that. I was charge $12.40 withdrawal fee plus the $5 monthly fee even I decide not to use it and close it.

So I had a joint account with them. My wife's card had gotten hacked. They stopped the transaction but in total took over 40 dollars in fees. And when we called in the customer service person asked my wife to get off of the phone so he could email her the transactions. They couldn't explain over the phone why they took over $40 in fees. Wish they would have been more helpful. In these times of needs for so many with the covid 19 and many out of work you'd think they would at least care enough to help.

I purchased a card because I thought it was a trusted.
I was told they could not activate and will send a refund 10 business days.
As I patiently waited passed the days.
I called and a representative left me on hold for 20 minutes only to say she needs approval to give me my information for my refund.
Horrible.

I have done this twice in order to get my pay from work when Its on direct deposit where I get it 2 days earlier. Two weeks ago I Ihad to send my direct deposit info to h. R of my workplace which sent it to my corporate office. And I'm getting pissed off because you all are running me around. I have to make a living you know. So why do you get paid and not me or others. Smdh...

Honestly, you'd be better off trusting a complete stranger on the street with a CashApp to load funds than NetSpend.

I bought and used cards, but had a remaining balance I attempted to recover. First they said they'd return it because I didn't have the necessary documents to get the "block" lifted on my account. No biggie, I'll take my money. A month later, they say sorry, we lied, never sent it. We need your documents to give you YOUR MONEY back. No problem, I provide a Passport, SSN and W2 with the account address. Now the W2 is too blurry. Imagine how many people buy cards that they do this to, hoping they just give up so they can keep the money. Criminal organization.

BEWARE - I purchase this netSpend card from a local Duane Reade Store here in New York and put only $20 bucks on it. I didn't ACTIVATE the card right away. When I called to activate it, they it was too late that it just expired. They said each month over the expiration date I was changed a $5.95 PER MONTH "maintenance fees"and was subtracted from my balance? And my balance was now ZERO. Even thought it was only $20, it's the principle. After 3 calls, 2 hang ups... I finally got a supervisor on the phone that said she'll send me a check. I'm now waiting on that check. This guys should be ashamed of themselves and should be shut down. I'm also reporting to the BBB if I don't see my refund.

First, let me say NetSpend had awesome customer service. The key word had! I have used them since 2016 and then was switched to all Access by 2019. I thought they were great to use because all 4 kids in college and it was an easy way to send money. Well, I had a direct deposit sent which they stated they needed proof, I was like ok. Send proof wait 6 hours, no email. Then when I receive an email it has nothing to do with what I spoke to rep about and sent. No one knew what I was talking about?!? I called to see why no response and the rep was talking so much I couldn't even speak. I was so confused, what happened to the customer service or the practices I had grown to love? Needless to say, the 5 of us are switching asap. Do you research there are newer companies which have what NetSpend used to be. I still don't have a response. Please again do your research!

I have been with them since they started. They are the worst when it comes to depositing checks into your acct. I have one check from Dept of Treasury. They declined. I have a paycheck that they accepted direct deposit from my company but my 1st check they won't deposit. Why have an acct if they don't do what is needed.

I went through a domestic violence issue where I was almost murdered. I changed my last name and my NetSpend had money on it. But then my name didn't match. Everything has my new last name even my social security card. They told me because it wasn't for marriage they won't change anything. Because if it was for marriage they would. So never will I use them again.

I had a horrible experience trying to get a hold off my card. I was cold transfered more than 7 times. Each transfer was back to the previous department I had spoken with. I asked multiple times to speak with a supervisor because nothing was getting accomplished, I was denied and told my problem did not warrant speaking with a manager. I then asked to file a formal complaint, and that too was decline. I myself work in a call center and it is frowned upon to cold transfer, especially if customer requests a warm transfer. I have been using netspend since 2017 and I have never had to contact customer service. Now that I see how the customer service is, it worrisome if I problem in the future how it would be handled. This call should have taken 10min tops. I had to deal with being transferred for over 45 min. I am extremely disappointed with how this was handled.

The app doesn't work, the online website doesn't work, and the customers service singlehandedly ruined my entire day, AGAIN. I'm closing my account and never looking back. Please do not do business with these con artists!