NCIX

My shopping experience with ncix has been nothing but frustration. I have dealt with them in 2009 and their services we're actually pretty good, but today December 2014 I feel like this company just don't care about their customers anymore. I am still waiting for a 700$ motherboard who they claim has been shipped, but that I have yet to receive 10 days later. They sent me an email with a tracking number but Purolator claim they have not pick up from ncix yet. When you try to call them you it a voicemail message asking me for My phone and name and say they Will call back. I won't get caught another time. Newegg is way better. Jean-Pierre Preville.

I've been buying computer components from NCIX for almost 20 years, and generally I've been happy shopping there. However this time I ordered a wrong item by mistake and tried to return it. Their suggestion was to "Try and sell it on ebay".

Thanks NCIX.

Wanted to return a Power Supply for my Computer since the cables were to short.
NCIX has decided that their best Customer Service Policy on returns is to ignore the Customer. After numerous attempts to resolve this problem they continue with this tactic. The only answer I got from them was, " Have you all the parts, and we will have to charge a 15% restocking fee. Then NOTHING in response to how to return the item or any further direction, they just ignore my emails.

Update 9th March 2015
NCIX has responded to my RMA; I shipped the item back and the day they received it they processed my refund!
They were slow in responding, however their following service was prompt and without delay.
Great Customer Service once things finally moved along.

Ron Jeffrey

Although it took over a month and still has not arrived, they only had to ship it from the city right beside me! Not to mention I called 2 TIMES. WAITED 20 MINUTES EACH TIME, A robot picked. WORSE CUSTOMER SERVICE EVER. Robot picks up and repeats back a totally different number than what I put in to call back. Even that, I NEVER RECEIVED A CALL BACK! When I asked where is my package in email. The person that answered said, "would you like me to cancel if that works best? I can put you in contact of the seller." i bought this video card for a reason. Why don't you get in contact of the seller? Are you kidding me? You go fetch it out. I paid you the money

I never usually post reviews good or bad but I've really gotta put this one out there. Ordered nearly all the parts I would need for a pc build and charged to my credit card, goes through fine and I receive my email confirmation. Then I get another email setting me up to go through a verification process to confirm that the card is in fact mine. It prompts me to check my next cc statement and look for 2 separate credits to my account totalling under 50 cents or something, then I enter those credit amounts to verify that I am the card holder. So I call my bank like wtf, and I'm told that vendor credits don't post for 3 business days. But they could confirm my card was charged the full amount. Now im livid mad because I've heard nothing but brutal shipping with these guys and they won't even be packaging for another week. I phoned sales and sure enough that's just the way they operate no way around it, and he was more than happy to cancel my order for me. Seen a full credit back from them in three days along with 2 more credits for like. 03 and. 15 cents or some bloody thing. Went to newegg.ca and spent the same $$ but got an upgraded cpu on a fluke sale, and no b's hoops to jump through. Piss me off before I hardly get started with you and I will never shop with you period.

Wow. Ordered a new laptop a week ago after watching sales for a month, the order processed and they charged my credit card for it. I Chose to have the in Stock item delivered express. The order After not shipping all week I contacted them as to why.
I had to wait a full day for a reply, and was told item had been discontinued and there were none left (why charge my card then?, and why not contact me right away as this money has been charged to my card?).
I was told I could substitute an item with similar specs. The only ones that had the specs as the one I had been charged for and was waiting for were $150 more ( not even 10%of the value of what I had paid)
So I called head office to see what could be done, after waiting for over an hour or hold I got through only to be told they cannot substitute an item of higher value despite those being the only thing on par to what I had purchased.
Sunday I received an email offering me one of the substitutes at the price I had paid. But due to the answer I had received Friday I ordered elsewhere on Saturday.

Monday is received a call regarding the matter, was apologized to and given a gift card.
All in all I wish things could have worked outs differently.

I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked me through steps to fix paypal issues, and I emailed him back the transaction ID. 4 days later no update so I contact to see where my order was. I was told that the payment didn't work and I needed to submit it again. I checked my bank statement and paypal statement and found out that the payment had been already been made, was asked for paypal transaction id again and gave it once more. No update. Called a few days later and was told they didnt know where my payment was, but because it was taking so long they would arrange for my order to be picked up so I wouldn't have to wait an extra week for shipping. Finally got the confirmation that payment went through and immediately received word that they cancelled my order. Turns out that despite offering me in store pick up, another brilliant employee cancelled my order because they don't allow paypal for pick up orders. Now after 2 weeks of calling/emailing 5 times a day (and the on hold music for NCIX is "The Colour of the Wind" on repeat, for 30 minutes each time I call), I'm told that the laptop I bought is now sold out. They kindly offered me to start the whole paypal order process over for an inferior laptop for more money, which I declined. I have been told that I cant be transferred to a manager, which is also lovely, so my complaints will all be online. Avoid this company.

NCIX - an electronics re seller and dealer of computer parts
They sell to both the States and to Canada. They have awesome customer service when you call them and also they have price matching and pick up in person!

The thing about price matching. Price matching has to be from a dealer is that they say is certified. If you find a cheaper price they will match the price of the computer. What I would do is go to Shopbot.ca in order to price match my items and then send a weblink and also a photo of the cheapest price I found at shopbot.ca. When I got my MSI gaming laptop i got 300 dollars off from price matching!

Pick up at the store. If you don't want to pay for the extra shipping fees and handling fees you can go and tell them where they can ship the item to the closest store. With your printed off receipt you can pick it up when they emailed when your item has been transferred to the closest store near you.

Always has been great customer service, and an easy website to use for buying electronics.

NCIX is a Electronics, Computers and Hardware ecommerce site that I use quite often.

Price Matching...

They have a wide variety of products in their inventory, weekly/bi-weekly sales and a pricematching
Policy which is great for customers who put in the effort to find the lowest prices.

Price Matching...

Their shipping offers, pricing and duration is above average and I haven't had a single problem,
Nor have many of my friends who I recommended the site to, for many years and numerous transactions.

Price Matching...

I've purchased items from Laptops to Printers from them and I have yet to have a complaint.

Oh, did I mention the Price matching?

Price matching.

UPDATE:

The company reached out to me to offer to send a replacement without requiring a deposit. I am glad they are offering a resolution that doesn't further inconvenience the customer, I am hoping it goes smoothly.

Was sent the wrong product and they refuse to make it right.

I opened the shipping package only to find a completely mangled, crushed and ripped AMD processor box. The seal was broken and the processor wasn't even in the box. The processor was loose inside the shipping envelope. I was already disgusted by the way this item was packaged then I discover the processor wasn't even the one I ordered! The chip has a different model number imprinted on it then the model number that I ordered (on the invoice and mangled box). I had to place 3 different calls (all taking 15 minutes to get in touch with someone), then I am told to email photos of the damage and the processor, which I do. I am told to include my phone number in the email and someone will call me back - no one ever does. I finally call again and someone magically finds my email. I am told that the part I was sent was an OEM part not for retail sale. While the agent acknowledged I was sent the wrong product they refused to offer any solution that didn't involve me making an additional $250 charge on my credit card or sending the wrong part back then waiting for them to receive it before they will send the right part (this option doesn't work because this is a Christmas gift I will be giving in 10 days). So now I am stuck with a completely mangled box (makes for a lousy gift!), the wrong product and no options. In addition to the part being wrong, since it's an OEM part, if anything is wrong with it or goes wrong in the future I won't be eligible for AMD tech support as the part was not supposed to be sold to retail customers. I've never had such a poor customer experience. The company clearly messed up, this is not anything I am at fault for yet I am not given any options or even consideration. The agent just said "We work with many different warehouses and we don't perform the quality control. Oh, great.