Michael K.

Wow. Ordered a new laptop a week ago after watching sales for a month, the order processed and they charged my credit card for it. I Chose to have the in Stock item delivered express. The order After not shipping all week I contacted them as to why.
I had to wait a full day for a reply, and was told item had been discontinued and there were none left (why charge my card then?, and why not contact me right away as this money has been charged to my card?).
I was told I could substitute an item with similar specs. The only ones that had the specs as the one I had been charged for and was waiting for were $150 more ( not even 10%of the value of what I had paid)
So I called head office to see what could be done, after waiting for over an hour or hold I got through only to be told they cannot substitute an item of higher value despite those being the only thing on par to what I had purchased.
Sunday I received an email offering me one of the substitutes at the price I had paid. But due to the answer I had received Friday I ordered elsewhere on Saturday.

Monday is received a call regarding the matter, was apologized to and given a gift card.
All in all I wish things could have worked outs differently.