Alexandra M.

I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked me through steps to fix paypal issues, and I emailed him back the transaction ID. 4 days later no update so I contact to see where my order was. I was told that the payment didn't work and I needed to submit it again. I checked my bank statement and paypal statement and found out that the payment had been already been made, was asked for paypal transaction id again and gave it once more. No update. Called a few days later and was told they didnt know where my payment was, but because it was taking so long they would arrange for my order to be picked up so I wouldn't have to wait an extra week for shipping. Finally got the confirmation that payment went through and immediately received word that they cancelled my order. Turns out that despite offering me in store pick up, another brilliant employee cancelled my order because they don't allow paypal for pick up orders. Now after 2 weeks of calling/emailing 5 times a day (and the on hold music for NCIX is "The Colour of the Wind" on repeat, for 30 minutes each time I call), I'm told that the laptop I bought is now sold out. They kindly offered me to start the whole paypal order process over for an inferior laptop for more money, which I declined. I have been told that I cant be transferred to a manager, which is also lovely, so my complaints will all be online. Avoid this company.