I was shopping for a Canadian company to purchase a laptop and accessories from, sinceit was going to BC, and I didn't want to mess with the shipping from the States. I immediately recognized that their website was not very functional... I would enter a search for a specific item, and often just a few came up. When I searched under different parameters, it would triple the results. Oh well... finally found what I wanted, and proceeded to checkout. LISTEN... I am an experienced web buyer (about 4 purchases a week from stores, large and small) however negotiating this site drove me CRAZY... and took THREE HOURS. When it seemed that all the info was correct (it kept changing my billing address to the shipping address, and I repeatedly changed the info, from scratch, a dozen times), it finally went through PayPal... and then SHOWED THE INCORRECT SHIPPING ADDRESS. They had my name, and a Canadian address! I IMMEDIATELY emailed them per their form... and never heard a word. THEN, today, I receive a SHIPPING CONFIRMATION... with the incorrect name going to the correct address. The shipping was split into Canada Post, and UPS, and the accessories had been shipped via Canada Post, so the name probably wont affect anything. But the COMPUTER was sent UPS, SIGNATURE REQUIRED, and I knew that the person I was buying it for would not be home, so they would need to show ID to UPS. I CALLED IMMEDIATELY... 2 HOURS before "closing time", and spent 15 minutes, then 10 minutes, and then 15 minutes again listening to music, before a message came on about leaving MY PHONE NUMBER and they would call back. No problem, right? WRONG! The phone number they played back to have me confirm WAS NOT MY NUMBER... so when it said to imput the correct number if it was wrong, I did so... a 10 digit number as asked for... and the recording not only repeated it in error again, it played back at 78 speed... I couldn't even understand it. It then said, "Hang up." WHAT? So I went to their contact page, and chose CHAT (as recommended in the email if there were "ANY PROBLEMS." Guess what? I input all the info, only to find out that the CHAT WASN'T EVEN ACTIVE. This company is supposedly "highly recommended"... and I can't even contact them to tell them that my order is incorrect, and undeliverable... BECAUSE OF THEM. This is SURREAL... I have to pinch myself. WHAT?

I'm going to start this off by saying I have never publicly complained. I've never felt the need to, but my experience with NCIX has been so frustrating, so time consuming, that something needs to be said. I ordered 5 computer parts from them, all of them for pick-up from this Coquitlam store. Only 1 of the 5 showed up within the 1-2 days. I find out that 2 of the items are now on back order. Annoying, but not that big of a deal. I get an email 4 days from the order date saying my second item has been shipped. I check in to the store to see if I can pick it up.. It's not there. Maybe only the greyed out items in the email have actually shown up to the store? Either way the emails aren't very informative. So I resort to calling them. Worst automated call service I have ever experienced. EVERY time I've called (5-6 times because this seems the only way to edit or actually accurately track your orders) it has taken 10 minutes at LEAST... For them to tell me they will call me back. What's the point of making people wait 10-15 minutes on hold for you to tell them you'll call them back? Makes absolutely no sense. On top of that, one time that I called the representative called back and didn't even wait for me to pick up the phone.. two rings in, I pick up my phone to answer and the guy hangs up.. fantastic, now I get to wait on hold for another 10 minutes for them to tell me they'll call me back. So now it's 11 days since I ordered, only 2 items have shown up to the store. I've cancelled 2 of the items because I'm tired of dealing with NCIX, and I'm still waiting on my 3rd item. Of which I just called them to ask about the status of the shipment (another 15 minutes on hold, then a 30 minute wait to get called back) I accidentally gave him the wrong order number because it was off the top of my head, so I look into my phone, get the right number and correct myself. Representative goes silent (I assume he's looking at my order) after a while of silence I say hello to check if he's still there. He says hello back and hows it going. I say I was just checking if he's still there.. few more seconds of silence AND HE HANGS UP! Un-$#*!in-believable, there was no asking for my order number again, no trying to clarify the miscommunication, no consideration for the fact that I've dealt with their bull$#*! call service again. Just straight up hangs up. NCIX you need to fix your $#*!. Find some new call center representatives and fix that call-back system entirely. Overall this has been by far the worst experience I've ever had with any company I've dealt with. I won't be doing any business with NCIX anytime soon.