3 reviews for NCIX are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
South Carolina
1 review
1 helpful vote

NCIX.com is a ripoff
October 18, 2017

I have not heard anything from my last response. I decided it was time for a review of this card you sold me, but failed to deliver on. This is the review I placed on your web site. I am betting dollars to pennies it will not get posted on your site:
I purchased this "pre-order" card on the very first day it went on sale at NCIX.com - August 14,2017. I paid the going price at that time, and NCIX.com took my money immediately - not as soon as the estimated time of delivery of the stock was available, but immediately upon order. They have been stringing me along since then telling me they have not been able to get the cards at the price they promised for it since that date. They complain about the price of the card going up. It has never dropped to the price I paid since August 14,2017. I contacted Sapphire, and this is their response to this issue:

SAPPHIRE CUSTOMER SUPPORT TICKET
*** This is an automatically generated email, please do not reply ***________________________________

Vega Liquid cooling version is a very limited item, if you are looking for the fan cool version there are plenty of those versions around and available, so not so much stock available for liquid cool version, i think that is likely why you have not gotten your order yet. It will be tough because the quantity of the liquid cool versions are all sold out and not longer available.

Yes liquid versions are only offered in limited quantity, once sold out they will not make anymore.________________________________

Sapphire stopped making this card, so that means the price will never drop to the price I paid, and NCIX.com deposited into their accounts. At this point, I am beyond upset with NCIX.com, and they have done nothing to fix this issue for me. They are unwilling to give me the card at the going price on their end for the price I paid to them and they accepted in August of this year. THIS IS FRAUD AND THEFT. I expect them to man up, and suck up the cost of the difference at this point, and either give me the card I ordered/paid for and that they accepted the money for in August, or give me an equivalent card at the going price that is comparable to the card I ordered - which does not exist at the price I paid. DO NOT TRUST THIS COMPANY WITH YOUR ENEMY'S MONEY. Nuff said.

If it does not, I will be sure to find other venues to post it - and you can take that to the bank!

Date of experience: October 18, 2017
Arizona
4 reviews
0 helpful votes

The ABSOLUTE WORST EXPERIENCE. And its not over yet!
May 29, 2017

I was shopping for a Canadian company to purchase a laptop and accessories from, sinceit was going to BC, and I didn't want to mess with the shipping from the States. I immediately recognized that their website was not very functional... I would enter a search for a specific item, and often just a few came up. When I searched under different parameters, it would triple the results. Oh well... finally found what I wanted, and proceeded to checkout. LISTEN... I am an experienced web buyer (about 4 purchases a week from stores, large and small) however negotiating this site drove me CRAZY... and took THREE HOURS. When it seemed that all the info was correct (it kept changing my billing address to the shipping address, and I repeatedly changed the info, from scratch, a dozen times), it finally went through PayPal... and then SHOWED THE INCORRECT SHIPPING ADDRESS. They had my name, and a Canadian address! I IMMEDIATELY emailed them per their form... and never heard a word. THEN, today, I receive a SHIPPING CONFIRMATION... with the incorrect name going to the correct address. The shipping was split into Canada Post, and UPS, and the accessories had been shipped via Canada Post, so the name probably wont affect anything. But the COMPUTER was sent UPS, SIGNATURE REQUIRED, and I knew that the person I was buying it for would not be home, so they would need to show ID to UPS. I CALLED IMMEDIATELY... 2 HOURS before "closing time", and spent 15 minutes, then 10 minutes, and then 15 minutes again listening to music, before a message came on about leaving MY PHONE NUMBER and they would call back. No problem, right? WRONG! The phone number they played back to have me confirm WAS NOT MY NUMBER... so when it said to imput the correct number if it was wrong, I did so... a 10 digit number as asked for... and the recording not only repeated it in error again, it played back at 78 speed... I couldn't even understand it. It then said, "Hang up." WHAT? So I went to their contact page, and chose CHAT (as recommended in the email if there were "ANY PROBLEMS." Guess what? I input all the info, only to find out that the CHAT WASN'T EVEN ACTIVE. This company is supposedly "highly recommended"... and I can't even contact them to tell them that my order is incorrect, and undeliverable... BECAUSE OF THEM. This is SURREAL... I have to pinch myself. WHAT?

Date of experience: May 29, 2017
Keegan H.
Canada
1 review
1 helpful vote

Most Frustrating Experience to Date
May 3, 2017

I'm going to start this off by saying I have never publicly complained. I've never felt the need to, but my experience with NCIX has been so frustrating, so time consuming, that something needs to be said. I ordered 5 computer parts from them, all of them for pick-up from this Coquitlam store. Only 1 of the 5 showed up within the 1-2 days. I find out that 2 of the items are now on back order. Annoying, but not that big of a deal. I get an email 4 days from the order date saying my second item has been shipped. I check in to the store to see if I can pick it up.. It's not there. Maybe only the greyed out items in the email have actually shown up to the store? Either way the emails aren't very informative. So I resort to calling them. Worst automated call service I have ever experienced. EVERY time I've called (5-6 times because this seems the only way to edit or actually accurately track your orders) it has taken 10 minutes at LEAST... For them to tell me they will call me back. What's the point of making people wait 10-15 minutes on hold for you to tell them you'll call them back? Makes absolutely no sense. On top of that, one time that I called the representative called back and didn't even wait for me to pick up the phone.. two rings in, I pick up my phone to answer and the guy hangs up.. fantastic, now I get to wait on hold for another 10 minutes for them to tell me they'll call me back. So now it's 11 days since I ordered, only 2 items have shown up to the store. I've cancelled 2 of the items because I'm tired of dealing with NCIX, and I'm still waiting on my 3rd item. Of which I just called them to ask about the status of the shipment (another 15 minutes on hold, then a 30 minute wait to get called back) I accidentally gave him the wrong order number because it was off the top of my head, so I look into my phone, get the right number and correct myself. Representative goes silent (I assume he's looking at my order) after a while of silence I say hello to check if he's still there. He says hello back and hows it going. I say I was just checking if he's still there.. few more seconds of silence AND HE HANGS UP! Un-$#*!in-believable, there was no asking for my order number again, no trying to clarify the miscommunication, no consideration for the fact that I've dealt with their bull$#*! call service again. Just straight up hangs up. NCIX you need to fix your $#*!. Find some new call center representatives and fix that call-back system entirely. Overall this has been by far the worst experience I've ever had with any company I've dealt with. I won't be doing any business with NCIX anytime soon.

Date of experience: May 3, 2017
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3 reviews for NCIX are not recommended