I was shopping for a Canadian company to purchase a laptop and accessories from, sinceit was going to BC, and I didn't want to mess with the shipping from the States. I immediately recognized that their website was not very functional... I would enter a search for a specific item, and often just a few came up. When I searched under different parameters, it would triple the results. Oh well... finally found what I wanted, and proceeded to checkout. LISTEN... I am an experienced web buyer (about 4 purchases a week from stores, large and small) however negotiating this site drove me CRAZY... and took THREE HOURS. When it seemed that all the info was correct (it kept changing my billing address to the shipping address, and I repeatedly changed the info, from scratch, a dozen times), it finally went through PayPal... and then SHOWED THE INCORRECT SHIPPING ADDRESS. They had my name, and a Canadian address! I IMMEDIATELY emailed them per their form... and never heard a word. THEN, today, I receive a SHIPPING CONFIRMATION... with the incorrect name going to the correct address. The shipping was split into Canada Post, and UPS, and the accessories had been shipped via Canada Post, so the name probably wont affect anything. But the COMPUTER was sent UPS, SIGNATURE REQUIRED, and I knew that the person I was buying it for would not be home, so they would need to show ID to UPS. I CALLED IMMEDIATELY... 2 HOURS before "closing time", and spent 15 minutes, then 10 minutes, and then 15 minutes again listening to music, before a message came on about leaving MY PHONE NUMBER and they would call back. No problem, right? WRONG! The phone number they played back to have me confirm WAS NOT MY NUMBER... so when it said to imput the correct number if it was wrong, I did so... a 10 digit number as asked for... and the recording not only repeated it in error again, it played back at 78 speed... I couldn't even understand it. It then said, "Hang up." WHAT? So I went to their contact page, and chose CHAT (as recommended in the email if there were "ANY PROBLEMS." Guess what? I input all the info, only to find out that the CHAT WASN'T EVEN ACTIVE. This company is supposedly "highly recommended"... and I can't even contact them to tell them that my order is incorrect, and undeliverable... BECAUSE OF THEM. This is SURREAL... I have to pinch myself. WHAT?
Hello Daniel,
Thank you for sharing your shopping experience with others. We are sorry to know, that you had encountered such unpleasant situation and we do apologize for all inconvenience caused to you during this transaction. We really want to better your shopping experience with CARiD.com. Please get back to us with your order confirmation number. We will look into your order and will get back to you via email with the resolution.
Sincerely,
Consumer Relations team at CARiD.com