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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have open issues with payments via credit card. Because of the to much traffic on Black Friday sale, the system of the shop went down, that caused large reservation on my credit card by error, that further caused issues and concerns with my payments of MyUS services provided. This was in a way complicated and the agent Mr. Louther Kamal was very helpful, managed to understand the case and finally, I am happy to be provided with excellent service by the gentleman. Kind regards
Very early correspondence.
Response as expected.
Thank you as always!
I will take care of you again.
Today, support agent Amor helped me to correct the 'total value' statement of my shipment. He immediately understood what the problem was and quickly resolved the issue. Very polite communication. Thank you very much!
Had an outstanding experience with the Live Chat today. I was assisted by Amor who had an attentive and solution driven approach to my request. Thank you for the prompt action.
2773-941 Case *******
Thanks to the person in charge (Lovely) who support me very well to handle my case.
Account problems solved fast and easy. Thanks to Talal I got Bach my access and complete my purschase! Happy to work again with you.
Fast and cheap shipping. Customer service is also excellent, though it takes a while for live chat to connect. Most Agents such as Talal are very helpful and clarified all my doubts.
Darwin was able to sort out the issue within a few minutes. They managed to adjust the values and help me with the shipping. Superb support. Thanks very much.
Excellent dealing and i recommended any one to deal with MYUS
It is very good service, fast delivery
I had the best possible experience ever in myus.com
I accidentally "gave an order to discard a package. After being sad for couple of hours Louther helped me to get it back.
Great company to ship your stuff worldwide and the best of all of this they ship according to weight I didn't expect them to ship to Iraq. Big thanks to ( christian A) from myus support for help me with my process to shipping.
Great service by Louther but i think it takes to long for someone to help you i waited 15 mins. More staff needed to manage this live chat
CCV issue, talked with Louther, she was totally understanding my issue she solved it in a min, Thank you MyUS for the great services & great employees, Kathleen, Louther, Talal.
I was assisted by Amor and it was a great service provided within few minutes. Thank you for all you do for us!
My agent 'Kamal' was helpful and answered all my questions swiftly. I had a few confusions that are now sorted out.
Kamal was very helpful, I received an email stating I can get 30% off my first shipment, and she happily added the 30% discount to my shipment I have never used myUS before so this is a first time experience for me and even though I find the shipping rates a bit pricey the 30% discount sure did help me save alot! It's also convenient to ship to Canada, just waiting on the arrival of my package now!
Really the serves was amazing, and the Team very helpfully.
I would like to thank Mr. Amor for my help and cooperation to solve my problem.
I signed up for the wrong offer and panicked so i quickly emailed MyUS.
I was contacted by Colleen Anne C who was helpful every step of the way to remedy the situation and assured everything would be reimbursed and adjusted. Thank you Colleen for saving me alot of stress :) would recommend to anyone!
I'm from Iraq, and we surely have no access to most of the online shopping markets.
I've been using MyUS for almost 4 years now, I ordered tens of products mostly from Amazon, eBay, also my friends share this with me, so it is affordable for all of us.
Their online chatting help is GREAT, really they respond almost immediately and we always get the right answer (contacted them many times to change address, return items, request invoices, change & refund membership. Etc)
It might not be the cheapest forwarding service out there, but it surely one of the best and safest. If you want a peace of mind, go for this one.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.