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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

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Croatia
2 reviews
0 helpful votes
Follow Josko L.
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I have open issues with payments via credit card. Because of the to much traffic on Black Friday sale, the system of the shop went down, that caused large reservation on my credit card by error, that further caused issues and concerns with my payments of MyUS services provided. This was in a way complicated and the agent Mr. Louther Kamal was very helpful, managed to understand the case and finally, I am happy to be provided with excellent service by the gentleman. Kind regards

Date of experience: November 28, 2017
Japan
1 review
0 helpful votes
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Thank you as always!
November 28, 2017

Very early correspondence.
Response as expected.
Thank you as always!

I will take care of you again.

Date of experience: November 28, 2017
Germany
1 review
0 helpful votes
Follow Klaus K.
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Today, support agent Amor helped me to correct the 'total value' statement of my shipment. He immediately understood what the problem was and quickly resolved the issue. Very polite communication. Thank you very much!

Date of experience: November 28, 2017
Qatar
1 review
0 helpful votes
Follow Zuzana B.
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A great customer service via Live Chat!
November 28, 2017

Had an outstanding experience with the Live Chat today. I was assisted by Amor who had an attentive and solution driven approach to my request. Thank you for the prompt action.

Date of experience: November 28, 2017
Malaysia
1 review
0 helpful votes
Follow Mohamad K.
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Awesome
November 28, 2017

2773-941 Case *******

Thanks to the person in charge (Lovely) who support me very well to handle my case.

Date of experience: November 28, 2017
Greece
1 review
0 helpful votes
Follow Lazaros C.
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Great Service!
November 28, 2017

Account problems solved fast and easy. Thanks to Talal I got Bach my access and complete my purschase! Happy to work again with you.

Date of experience: November 28, 2017
Maldives
1 review
0 helpful votes
Follow Shahum S.
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Excellent service
November 28, 2017

Fast and cheap shipping. Customer service is also excellent, though it takes a while for live chat to connect. Most Agents such as Talal are very helpful and clarified all my doubts.

Date of experience: November 28, 2017
Sri Lanka
1 review
0 helpful votes
Follow Navam N.
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Darwin was able to sort out the issue within a few minutes. They managed to adjust the values and help me with the shipping. Superb support. Thanks very much.

Date of experience: November 27, 2017
Iraq
1 review
0 helpful votes
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Excellent
November 27, 2017

Excellent dealing and i recommended any one to deal with MYUS
It is very good service, fast delivery

Date of experience: November 27, 2017
Iraq
1 review
0 helpful votes
Follow ahmed a.
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Great
November 27, 2017

The person Louther did his best to answer all my questions and he already did. I really appreciated his help and kind and his patients. Thanks.

Date of experience: November 27, 2017
Switzerland
1 review
0 helpful votes
Follow Maria T.
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A great agent!
November 27, 2017

I had the best possible experience ever in myus.com
I accidentally "gave an order to discard a package. After being sad for couple of hours Louther helped me to get it back.

Date of experience: November 27, 2017
Iraq
1 review
0 helpful votes
Follow Ali h.
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Great company to ship your stuff worldwide and the best of all of this they ship according to weight I didn't expect them to ship to Iraq. Big thanks to ( christian A) from myus support for help me with my process to shipping.

Date of experience: November 27, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Abdulmohsen A.
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Great
November 27, 2017

Great service by Louther but i think it takes to long for someone to help you i waited 15 mins. More staff needed to manage this live chat

Date of experience: November 27, 2017
Iraq
1 review
0 helpful votes
Follow Husham H.
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Feel great after chatting with Louther
November 29, 2017

CCV issue, talked with Louther, she was totally understanding my issue she solved it in a min, Thank you MyUS for the great services & great employees, Kathleen, Louther, Talal.

Date of experience: November 27, 2017
New York
1 review
0 helpful votes
Follow Yuliya K.
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Outstanding service!
November 27, 2017

I was assisted by Amor and it was a great service provided within few minutes. Thank you for all you do for us!

Date of experience: November 27, 2017
Bahrain
2 reviews
4 helpful votes
Follow Tony E.
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Very responsive and to the point
November 27, 2017

My agent 'Kamal' was helpful and answered all my questions swiftly. I had a few confusions that are now sorted out.

Date of experience: November 27, 2017
Guyana
1 review
0 helpful votes
Follow Ravi S.
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Helpful Customer Service
November 27, 2017

Kamal was very helpful, I received an email stating I can get 30% off my first shipment, and she happily added the 30% discount to my shipment I have never used myUS before so this is a first time experience for me and even though I find the shipping rates a bit pricey the 30% discount sure did help me save alot! It's also convenient to ship to Canada, just waiting on the arrival of my package now!

Date of experience: November 27, 2017
Saudi Arabia
1 review
0 helpful votes
Follow faisal a.
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Amazing
November 27, 2017

Really the serves was amazing, and the Team very helpfully.
I would like to thank Mr. Amor for my help and cooperation to solve my problem.

Date of experience: November 27, 2017
Australia
1 review
0 helpful votes
Follow William C.
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Best service
November 27, 2017

I signed up for the wrong offer and panicked so i quickly emailed MyUS.

I was contacted by Colleen Anne C who was helpful every step of the way to remedy the situation and assured everything would be reimbursed and adjusted. Thank you Colleen for saving me alot of stress :) would recommend to anyone!

Date of experience: November 26, 2017
Australia
1 review
0 helpful votes
Follow Ahmed O.
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I'm from Iraq, and we surely have no access to most of the online shopping markets.
I've been using MyUS for almost 4 years now, I ordered tens of products mostly from Amazon, eBay, also my friends share this with me, so it is affordable for all of us.

Their online chatting help is GREAT, really they respond almost immediately and we always get the right answer (contacted them many times to change address, return items, request invoices, change & refund membership. Etc)

It might not be the cheapest forwarding service out there, but it surely one of the best and safest. If you want a peace of mind, go for this one.

Date of experience: November 26, 2017