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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Fortunately, the package that was missing was delivered and that improves my experience with you and with the freight provider (DHL), which is very convenient for me.
I mistook my item disposal but she helped to back my items.
My appreciation can't be expressed in words.
Beryl Grace was great. He was helpful and quick with his responses. Overall experience has been great.
There are many other companies that offer the same service. The difference is if they make a mistake they admit to it. MYUS.COM are quick to make alterations in the system to put the blame back on the customer. This has now happened twice. The subscription is also suppose to get you 80% discount. I am not sure how this works as I have yet to see a discount again at no extra charge other companies will hold your package for up to 30 days so you can send them all in one.
Thank you, Amor, for helping me. He was good in communication and recognizing the problem, and all was helpful.
Thanks
Had some issues with the fast tracking that MyUS has. A very nice service that it is fast. But I was a sleep in my part of the world when I had the opportunity to change the value of the shipping. Cyber Monday stuff.
But Abubaker at the support was awesome and helped me out straight away.
Now I just have to wait for the package to arrive.
Lovely is really very helpful and response very fast. She made sure that item I wanted to get is possible to ship out from US.
Nice chatting with her. Keep it up!
I had a problem with my account and requested a live chat.
Mr. Pedde Jeff D.'s answers were clear and helpful.
Thanks.
I am not good at speaking English. Very good communication and very kind. I hope next chat is same person.
Louther was aware of all the procedures for returning a package to the seller. In addition, he was responding to all my queries immediately without any delay, which was appreciated.
I requested photo check for package I'm not aware of, i informed them it wasn't mine. They removed it and waived the photo fee without requesting it.
As non-US base customers, I've frequently utilized their services to buy various stuffs from USA and Canada. Their shipping rates are relatively cheaper even compared with USPS tariffs, and customer may also choose one between various carriers and shipping methods.
They also handle repacking service effectively to minimize the cost.
Thank you MyUS
Best/fast chat with Mr Abubaker. He respond in a very timely manner. Im grateful to have his help. He seem to know how to talk about my little problem with shipping process.
I spoke with Luther in regards to changing my account details, which I did not think was possible. Luther was very helpful.
I have to say that I was very glad that Mr. Jeff still had patience to continue chatting with me, after I had accidentally closed the chat window for the third time in a row, while trying to upload merchant's invoices. He has even sent me an email, while I was fighting with invoices, uploads, chatting windows and my new German keyboard! He has reviewed my case and furthered it to another department, for an approval. Many thanks and regards.
Great response from pedde. I was wondering whetherI should do extra steps to take care of the "pending" status of my personal shopper. And he told me i just have to wait
My account was locked and I couldnt reset my password.
Logged a ticket and was assisted by Luke and I must say great service, right resolution, first time right.
I am happy.:)
Thank you.
Excellent Worth five stars
More than a wonderful employee
Serves customers well
Worth five stars five stars
Got what I needed done, quickly. I sincerely appreciate his effort. Also, he is a very pleasant person. Service like this makes me want to continue sending via this company's service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Desmond. Our apologies that this experience was not what you expected. The rates that we offer include discounts up to 80% from any advertised rates with the carriers we use and these discounts are already built into the rates listed to avoid any surprises. We offer several membership types including our Single Package Membership with no membership fee. Premium membership provides you access to more features. Please continue to follow up with us directly via email if you have any other questions regarding your account.