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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Abigail provided fast, courteous and excellent service. Will recommend myus.com as a cheap reliable international shipping company.
I am very surprised of the quality of service that MyUS offer and how they are in business in a miracle by itself.
First they are overpriced despite the fake discount they apply (even with it they are still higher than other companies like USaddress.com). Second service under them cost $$$ like box photo or product photo where other companies offer them for free. Now I encountered a lot of rude and useless MyUS employees but like Angela took first place by far. Imagine having your wife birthday gift been thrown away (gucci bag) because she had a bad day or she hates her job (I won't blame her I hate MyUs now as well). When trying to contact any MyUS employee you can only use emails (like Nigerian "419 scammers) to explain the situation and see what the hell is going on with your item that you paid $$$ money for it. Let just say I would advice not to use their company even if it is free (ohh I forgot you have to pay 60 USD every year to them on top of shipping, photos, expensive services, rude employees, lost packages... etc)
My conclusion
1- try to look for another company (one nightmare employee like Angela is more than enough)
2- they have good employees but very rare
3- OVerprice, overpriced and overprice
4- You have to pay 60 USD every year to them
5- Good luck getting one on the phone (only one email and they are claiming they are the #1 shipping company). I think they award themselves this title
6- Try WS1, USaddress or nybox or way less than MyUS
Darwin was especially helpful. The matter was quickly investigated and resolved. Each time I contact Myus, I receive prompt and efficient service.
Thank you Christian A. For prompt and relevant help when I failed to complete the information correctly. Excellent service, I can recommend MyUS to others who want a simple and efficient service to get goods from the United States delivered to the door.
I am just become a MyUS member. I had a lots of questions in my mind.
I contacted MyUS via online chat. Chat with Pedde Jeff D. Pedde Explain everything very good and simple. It is a prompt service and I was very happy and satisfied with the answers.
Thanks
Mehdi
Customer care is very helpful. They know the best answer for each question asked. Thnaks Abigael for your help today.
Was good your agent (abigael) was helpfull i was asking about my items and he/she help me i hope you be ganeras with hem/her and give hem samething for xmas to make hem happy even the good ppl in your company coz they diserv it :)
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Customer Service Departments everywhere should strive to follow Doniel Dean's excellent example in providing excellent service. I am was truly amazed at what he was able to do in resolving an issue with a package sent from China. Fantastic follow up!
Thank you.
Id been on the live chat most of the day trying to find solution to my problem but nobody else was able to help until I live chatted kamal and everything was handled pretty speedily and perfectly! He was Very knowledgeable and efficient! Perfect service. 100% rating 5 stars!
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Thanks Darwin for the quick action resolving my issue in "Action Required". Somehow it was stuck on that point.
After 10 days of creating the shipping request, The package was still not shipped out.
Chatted with "Abigael" and he got it processed immediately.
Like the way when you all Reply me specially for Kind regards, Some times I have problem with my package, All stuff helping me and tell me how to fix my mistake. LIKE THAT:)
THANKS.
Very nice. Abigael try to help about a pack that miss the time to ship together. But my signature don't allowd this hold. So, change my status to deal with this and it's really cheaper than pay the shipping again! Glad to reduce my problem. Thanks Abigael!
The help was goood
The assistance was good
The cloud was clear we where high in the sky
Thank you myus
I had a difficulty in updating the prices of my packages but Marvie Angelo helped me, many thanks to him
It is those days that you knew you lost it and you pray you will fall into the hands to support you and that was " Abubaker"! I had lost my shipment because of a wrong suite number- went thru the live chat met Abubaker with the warm calm and reassurance from first chat i knew that the gentleman was pretty confident of himself to retrieve my lost item.
Minutes i got a message that the item is retrieved back to my new inbox
My concern was immediately addressed. Now I can start using myUS.com Lovely was helpful. Now I don't have a worry.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abdullah. We are happy to hear that you had a good experience with Beryl Grace but sad to hear this was not your overall experience. This is not the experience we expect for our members. Please contact us again directly if you would like to discuss your specific concerns so we can help