On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Had to post an update on 2015 review, MYUS have gone dill dramatically, responses are slow and they do not wish to take ownership of any mistake nor willing to take the correct actions yo maintain a long standing customer, so had to call it a day.
Each and every time I have contacted MYUS customer services the response times have been very prompt and professional. The agents have always demonstrated that my requests or feedback has been treated on a personal level. This is one of the reasons why I have been a member for the past 6+ years
I had questions about shipping packages to my country as I stumbled to your website and chatted with an employee named Louther he answered my question's nicely and i am glad I spoke with him. I will be signing up and doing some shipping soon. I can't wait to have my first experience with Myus.com...
Abigael agent answered me on the live chat, about my concerns with the tracking info of my package and the shipping carrier
Abigael located a package that was put in wrong suite, which i ordered during peak christmas time. Thank you again for your quick help on chat.
This man know is job, very great contact, with him. Each time I have a problem Kamal, resolve it for me.
Kamal assisted my problem.
I could report the problem about my package on hold and escalate the case.
I will wait for the answer 24-48 later.
Thank you!
Customer like myself, always seek to be help with issues that looks impossible but with a little help they get solved and become easy way out thanks to myus Professional workers like Mr. Abubaker. Thank you for one more issue resolved.
The website interface is smooth and easy
Online feedback is excellent, quick and efficient, thanks to Darwin!
It was very fast and clear information with Pedde Jeff D agent thanks for him. It's very helpful and awesome help.
Good response by Pedde Jeff D. Next time allow us to enter with options. Sometimes we may not enter 100 characters. Thanks n Rgfs.
Very good from the agent. A lot of time in the waiting line.
There would be great if the membership settings could be updated automatically, and a very good idea to have someone at the phone.
Servizio eccellente in tutto e per tutto. Veloci nelle spedizioni e nello stoccaggio dei prodotti, sicuramente riutilizzerò anche in futuro i loro servizi
I entered in the amounts on my invoice from my order. Received a message that I needed to now upload the invoice. The first attempt wasn't acceptable. The second/third attempt was. I contacted customer service and spoke with Jeff Pedde. I explained to him what happened. He asked for the case # and checked for the new uploads. Needless to say it was a go. I asked for a recommendation since this was multiple shipments. He provided me the good info. Now my package is getting ready to reach me abroad. Hopefully at the end of the week or weekend. Thanks Jeff for the quick resolution.
Prompt reply from the service team, luke was very helpful with my questions. Thanks a lot!
Agent Pedde Jeff D. Was Great very helpful and Quick respond very helpful very helpful very helpful very helpful very helpful!
Thanks a lot
The agent has been very helpful and patient with my queries but the site took a lot of time to connect with the agent (more than 30 minutes wait time)
***** - 5 star for the agent but * - only 1 star for connectivity
I'm very satisfied with MyUS customer service. Spoke to Kamal. That's pleasure to talk to professionals and get your issue resolved promptly. Good customer service build a good picture of a company.
Despite some misunderstanding at start, Lovely was able to provide effective assistance with my case, and demonstrated sensitivity and care. Thank you.
Luke from MyUS Support was very helpful.
Missing product values were updated correctly and quickly.
Thank you.
If you need additional info, you get help within a few hours.
The feedback was very helpful, thanks especially to Fresha!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephen. We are truly sorry to hear that you feel that way and we would love the opportunity to resolve any situation that you may have experienced with our service. Please contact Customer Service directly so they help address any concerns you may be facing.