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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Thanks to Daniel 's quick response, we were able to smoothly return the items that can not be imported to Japan.
Quick response by ms. Lovely. Thank you very much Ms. Lovely. Excellent customer service. Keep up the good work.
I have some questions about my shipment and the agent name " Abubaker " was very helpful and patient also replied for all my inquiries
I use "My U.S." to forward packages from the U.S. to Vietnam and it has been a great experience. They are fast, honest, and reliable. Only once was a package mislaid, and My U.S. staff tracked it down within several hours after I notified them by email. (That was the quick work of Christian A., staff member.) Highly recommended
The support I received from FRESHA is really satisfying and clear. Thanks for your good services and I'm looking forward to use your services again.
So far I don't have reasons to claim. It's has been 3 years of Great service and assistence from myus team, and especially for Luke for his promptness! Whenever you have an issue, Luke is Always available to assiste you with quick feedbacks and solution. Thanks for myus team, you guys have been doing a Great job making a dream to be possible.
Despite a late night time in US, I had a great assistance from Louther for an invoice value issue. Quickly solved. Thanks very much
I needed some info regarding delivery. Abigael swiftly and sweetly answered my question. Seems I was not up to speed about my membership.
Thanks!
Abigael responded very kindly and quickly.
Abigael confirmed of INVOICE and supported shipping procedure.
Thank you very much.
Your company is sorting out a mistake made by myself (a new member) & Zyrra is sorting it out! (She's amazing!) hopefully I'll receive my package soon. Happy Holidays!
Great customer service (much better than the Brits!)
Louther helped me with required details, it was a informative and productive discussion, thanks for the support.
But lot of delay in reaching the agents, wait time is too much
I appreciate the quick responses to my questions. This is very convenient since I don't need to find time to handle the shipping.
I have long time with no use on my account and was then terminated. Great help by Marvie Angelo on the account re-installation! Quick and clean, very efficient! Great thanks!
Expensive shipping to Philippines and they use Fedex that have local charges. My freebies collectible stickers that comes with every order from a US store were all missing and until now they cant answer me in email where it is. Very bad first time experience with them.
Ginalyn was a charm! She helped out and fixed all my account issues. I highly recommend MyUS. They are reliable, they are compliant, and they are fast.
Luke is friendly and helpful to solve my tax issue. As I do not understand what is the tax ID purpose and I am 1st time dealing in MyUS.
I was deciding to close my account but Abigael was perfect, helps me a lot
Thank you...
Louther was the one who helped me. At first when I mentioned that I want to add a package to my currently being processed shipment, she immediately saying the shipment has already been packed and I couldn't add any package. Then I told her the shipment is still being processed and she double check and somehow at the end can add the package to the shipment. My suggestion for her is that she can check better before she replied to customer to provide the best service. Still appreciate her help but definitely can provide a better service to the client in the first place.
HI Fiona. We are very sorry that this was not what you expected. It appears we were able to help you add this package as a one time courtesy. We would suggest you avoid submitting your request until you are sure all packages are included to avoid any disappointment as we cannot usually make any changes once a request is submitted due to the nature of the shipment process. Please contact us directly again if you have any other questions or concerns we can assist you with.
Abegael was superb in helping me to verify my credit card, despite the facts that the card statement came in my local currency instead of the US currency. My package will finally be shiiped
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shan. We are very sorry to hear that you are unhappy with your experience with our service. We do make every effort to be very transparent with the rates we charge and the carriers we offer. You an easily estimate the cost to ship an order in advance of using the service here https://www.myus.com/pricing/calculate-shipping/ Unfortunately, we have no control over import charges in your country. We see you are in contact already with Customer Service regarding your stickers. Please continue to follow up with them directly so they can best assist you