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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Louther thank you for your quick service, have a beautifull holliday:)
I would recomend everybody this service and i am highly pleased with this service. Thanks again.
Louther understood very well what i needed and acted accordingly without being troublesome he was Very Helpful.
I always recomend My us to my friends.
All thanks to Mr. Luke for his constant help
He is an excellent employee and very keen on customer service
And this is very good to win new customers I will tell all my friends about this wonderful experience
I have a long story with MyUS. In short: I ordered stuff in Mexico what is not allowed in (supplements) and now I want the package send back to the US and then on to Holland and on the 18th of January they wrote:
Thank you for your response.
I have already requested that shipment with tracking ************** be returned to us. Once the packages are already with us, we can still send them to Holland but it will be considered another shipment. Shipping rates can be estimated in out ship rate calculator.
But after that they wrote
We really apologize for the delay but we are still waiting for the carrier's response about the return shipment request.
Strange isn't it. Because today is the 30th of January. That means that although they did the request nothing happens for 12 days...
By the way my package is now almost 2 months in Mexico. If this people had said on their website don't send supplements over there there would't have been a problem in the first place. Amazone does. But then you have great companies and mediocre companies.
I wonder where my package is though. I wouldn't be surprised if it has disappeared.
Dear Luke, many thanks for your quick responded. I appreciated your assisted regarding "Case ******* - Value updated on Package"
Happy Holidays ;)
He was great assistance to my inquire and help me out till the end he took the initiative to do that my him self. Thank you Mr louther it was excellent customer service
I had 2 shipments that I thought were wrongly delivered by UPS. I made a quick follow up on the live chat and fortunately Abigail was there for me to resolve issues.
I am very happy my packages are in safe hands. Thank you Abigail and thank you MyUS Team. Your are all doing a great job!
Abigael for president. I just hope you guys won't go phishing for surveys for CSAT. Not cool. Change your tactics in getting surveys like having a second page to answer survey once the chat has ended. #PlayItFair
My experience with customer service rep, Ginalyn was very positive. The issue was resolved and Ginalyn was very nice amd eager to help!
Woww! MyUS is great.
Thanks Mr / miss Lovely for attending to my queries within a short period of time.
Great help from Abubaker who assisted me with my issue. It was fast and efficient. Thank you very much
The livechat agent, Abubaker is indeed very helpful on explanation on the questions posted to him. Thank you.
Thanks a lot, you help me to find my stuff, really good company, Iam so happy
It makes the shopping easier again and again
Online chat support was excellent, I valued my items incorrectly and they sorted with no fuss at all. Thank you Pedde Jeff D.
Pedde, Jeff D was most helpful and patient in solving a problem for me trying to use MyUS address with a Canadian billing address. I am most appreciative of his positive approach and suggestions
I hope it's a good experience working with MyUs company, personalized service and more.
However, I would like to discard the sending of the product that is in my suit, since it is not legible to be sent to Mozambique
Hi Judicio. We would be more than happy to assist you with your request. Please contact us directly so we can help! https://www.myus.com/about/contact/
Luke did a great job in helping me with processing my lithium battery for delivery. Prompt email replies.
Luke helped with my query and overall satisfied with myus service. I received prompt service and received constant contact with my query.
Thanks for Ginalyn
For kinds helping all appreciate did great job
Kindly
Bestoon
Thanks for Ginalyn
For kinds helping all appreciate did great job
Kindly
Bestoon
I spoke today with Darwin and he excelled in customer service, Thank you for such dedicated team. He was very patient with me and gave me all the time I need to contact my bank and confirm the amount for verifying my new payment method
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maryann. We are very sorry that this did not turn out as expected. We see that you are already in contact with Customer Service. Please continue to follow up with them directly so they can best assist you.