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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

Malaysia
1 review
3 helpful votes
Follow Steve D.
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These people failed to deliver an item shipped to Thailand, then claimed it never arrived in my suite when I complained. I got UPS to provide a POD. Then they changed story and said it did arrive and was shipped.

Took me weeks to sort out - they wouldn't compensate me, caused me excess storage charges and having to pay to ship twice.

It was only a lousy garden hoe, but its the principle that counts.

Never again and advise my friends in Asia not to do likewise

Date of experience: December 27, 2017
Charlene M. — MyUS Rep
over a year old

Hi Steve. We are truly sorry for the inconvenience. We have asked Customer Service to review your case and contact you directly via email to resolve this.

Switzerland
1 review
0 helpful votes
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+++ :) +++
December 26, 2017

I had a problem with the shipping but the supporter helped me and now all is perfect! :) 5 star rating!

Date of experience: December 26, 2017
Saudi Arabia
1 review
0 helpful votes
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Fast helping
December 26, 2017

Thanks Pedde Jeff D he was a big help for me in solving my problem that I was having with paying with my credits card

Date of experience: December 26, 2017
Texas
2 reviews
0 helpful votes
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Awesome Service
December 26, 2017

Most grateful for the great service from Pedde Jeff D. Who answered all my questions, timely and professionally. Thank you

Date of experience: December 26, 2017
Puerto Rico
2 reviews
0 helpful votes
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PROMPT SERVICE!
December 26, 2017

Questions regarding billing and shipment were answered quickly and assertive! Customer Service Jeff was right on target.

Date of experience: December 26, 2017
Australia
1 review
0 helpful votes
Follow Martin T.
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The vendor from Amazon I bought my item from did not provide their shipping address on the invoice. This caused a problem which Colleen Anne C. Quickly made me aware of I then got the vendor's address, provided it, and Colleen Anne C. Quickly updated my shipment details at MyUS so it could be shipped. Great service!

Date of experience: December 26, 2017
Egypt
1 review
0 helpful votes
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I will be a loyal customer forever
December 26, 2017

On many occasions I have reached out to ask MyUS support, but never even 1 time they have failed me, specially Ginalyn, she was a great help.

Date of experience: December 26, 2017
GB
1 review
0 helpful votes
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Excellent customer service
December 26, 2017

I had several issues collecting invoices from outside venders, and Talal was very efficient and helpful in directing me to the right source.

Date of experience: December 26, 2017
India
1 review
0 helpful votes
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Extra packages
December 26, 2017

I got someone elses packages in my suite. I wrote to MYUS and it got sorted. Thank you Talal for sorting out my issue so quickly!

Date of experience: December 25, 2017
Saudi Arabia
1 review
0 helpful votes
Follow WALEED A.
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Good job
December 26, 2017

My issue solved by Mr. Talal. I could not sign in to my suite because I forget my password and in 48 hours my problem solved

Thank you

Date of experience: December 24, 2017
Virginia
1 review
0 helpful votes
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Excellent service
December 26, 2017

Lovely explained me everything in detail and on time. I asked her many questions and she answered each question in detail.

Date of experience: December 24, 2017
Switzerland
1 review
0 helpful votes
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Finding my lost item
December 26, 2017

At the beginning a little hard. But after some message exchange, everything turned out fine. At the end Pedde Jeff did a good job.

Date of experience: December 24, 2017
Mexico
6 reviews
9 helpful votes
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Great service
December 25, 2017

I was having problems with another website that hadnt updated myuss zip code and Christian A fixed it right away!
Thanks
Laurie M

Date of experience: December 23, 2017
Iraq
1 review
0 helpful votes
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Best shipping company
December 25, 2017

Thanks Christina A for your prompt response. Now the shipment in my suit after wrong information provided by the seller.

Date of experience: December 23, 2017
Greece
1 review
0 helpful votes
Follow Afaf B.
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Quick replies, efficient
December 25, 2017

Good service, quick responses, efficient system and any mistakes are quickly corrected. I was helped by Patricia, Ginalyn and Talal.

Date of experience: December 23, 2017
Qatar
1 review
0 helpful votes
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Very fast and professional
December 25, 2017

Very fast response and professional Agent
Keep on the good work...

Date of experience: December 23, 2017
Texas
1 review
0 helpful votes
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Quick and Efffective Resoultion
December 24, 2017

I worked with Amor to verify my credit card and he was able to quickly resolve my issue, when i was having difficulty resolving it on my own.

Date of experience: December 22, 2017
South Africa
1 review
0 helpful votes
Follow Ian S.
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I made some errors entering the values and Luke helped to correct them his service was excellent.
Many thanks for the prompt service.

Date of experience: December 22, 2017
India
1 review
0 helpful votes
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Great Help By Amor
December 22, 2017

Amor is great and helped me with a issue I was worried about. Thank you so much for the quick help. Now I trust MyUs more.

Date of experience: December 22, 2017
Colorado
1 review
0 helpful votes
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Like was a great help while I was having a problem with the debit card I use to make payments to Myus.com.

Date of experience: December 22, 2017