MyUSReviews 5,288

He is a very great guy. Very helpful and informative person. Gave all details what I wanted to know.

Abigael was quick to respond and answered my questions, thoroughly impressed. Whatever you're paying her--double it!

I reached out regarding the pricing procedures for a free item (a replacement to be exact)
Your staff, Zyrra informed me well everything and handled the process very well.
Have to say, I'm very pleased with the interaction.

Doniel Dean was fast and excellent in his response. I was asking about my shipping method...

The service of Routher was great, he did a very good job by live chat. I wish him all the best in the future.

Beryl Grace was very helpful in adding a name to my already dispatched parcel Thank you A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

She gave me good answers with all the questions, also I m not english native.
I was asking about fes for late payment, and because I have special price for a company I wanted to know the real amount I debt, and she kindly explained me

Im totally satisfied with the service. Ms. Fresha the one who helped me solving my problem with my account.

Answered every question promptly. Was very courteous and pleasent to chat with and all my queries were answered

My value update request was handled quickly. I am satisfied. MyUS has really evolved and been providing excellent service.

Thanks Fresha for the quality service.

Really appreciate it.

I inquired about the reason behind "automatic" billing of my membership fee and shipping charges against my card account.

Fresha gave me a satisfactory explanation. Thanks again, Fresha.

Bobby Baizas

Card verification requires some manual actions with the service agent. This procedure however is never described in any documents like FAQ.
Besides, the method of "verification amount" is very weird.

A bit expensive shippment fee compared to similar companys. Other than that I have been having a good experience with Myus. Thanks to all customer service representative specially Luke for quick and elaborated response.

Assisted by customer service named Louther. Nice and speedy service! Got all the answer that I need. Thank you Louther!

I had a question about shipping as I'm new to the MyUS family and Zyrra was extremely knowledgeable based on her repsonse to my query. She answered swiftly and gave me more than one option to my query. This is a start off on the right foot and I can only hope that my shipping experiences are just as amazing.

My package was lost, I emailed myups and the comoany contacted me immediately and answered all my questions and solved the problem

I inquire about the details of my package which i know it is already in my suite but one item is missing not appearing in my ready to send
And i get the answer that my package is in my suite?
No new information

At this time, there was a replenishment of the missing item by the supplier.
I decided to import this product free of charge to Japan, but your company Zyrra-san pointed out the possibility of problems related to customs duties in customs clearance procedures in Japan.
The explanation is concise and easy to understand, I decided to import accordingly.
I sincerely appreciate that I can import without worry.

I contacted via real time chat and Pedde Jeff D. Solved my problem.
It was very fast and I was satisfied with the result very much.