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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

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Saudi Arabia
1 review
0 helpful votes
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Gentleman and helpful
January 6, 2018

He is very amazing and a hard worker. He helped me a lot and keep explaining my questions and try to make it clear.

Date of experience: January 4, 2018
Maldives
1 review
0 helpful votes
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Great team
January 4, 2018

I would like thanks to Luke, Im sure he is a great asset for ur company. He help me on my case. Myus is a great plate form bring the packages efficiently and safely

Date of experience: January 4, 2018
Viet Nam
1 review
0 helpful votes
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Very good
January 4, 2018

Pedde Jeff D. He's awesome! I was impressed with him for his enthusiasm and agility. I want to meet many people like Pedde Jeff D.

Date of experience: January 4, 2018
Djibouti
1 review
0 helpful votes
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Abigael
January 4, 2018

Thank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attention

Date of experience: January 4, 2018
Switzerland
1 review
0 helpful votes
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Kamal did a great job!
January 4, 2018

Kamal did a great job on the Support Chat. He really helped me and tried to solve the issue regarding the value declaration.

Date of experience: January 4, 2018
Nigeria
1 review
0 helpful votes
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Experience
January 4, 2018

It was exciting, though i was angry with MyUS.com, Kamal made my day by allaying my fears and doubts thereby giving me reasons and advices on what to do.

Date of experience: January 4, 2018
India
1 review
0 helpful votes
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Great
January 4, 2018

Kamal is very good, he made sure he helped me in every aspect and was very kind and considerate in your demenour.

Date of experience: January 4, 2018
Saudi Arabia
1 review
0 helpful votes
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Employee of the day KAMAL
January 4, 2018

Thanks for help today, save time also, cctv verivcation is unkonwen process we have to learn about it in vedio demo

Thanks

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
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This is a great service to use for any expat living outside the States. MyUs has been very efficient with everything. Their website is easy to use, and as far as I can tell no hidden fees or charges. I received constant emails updating my account in regards to info needed, holding charges etc. The customer service I received from Luke gave me the information that I needed in a timely manner. I will definitely recommend this service to friends!

Date of experience: January 4, 2018
Australia
1 review
0 helpful votes
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Contacted MyUS for help in correcting an erroneous package value. The very polite and helpful Talal of the Customer Service Team replied quickly to thank me for pointing out the error and to say she had sorted out the problem immediately. Talal's Customer Service met the standard I have come to expect from MyUS Support Staff - routinely Excellent! Thanks! :)

Date of experience: January 4, 2018
Saudi Arabia
1 review
0 helpful votes
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He solve the problem
January 4, 2018

It was a good experience Abo Baker was a good person he helped me and solve the problem in a minutes This is my first time using the live chat I'm happy It is an easy way to contact customer service

Date of experience: January 4, 2018
AE
1 review
0 helpful votes
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Quite good live chat
January 4, 2018

Abudarker is a good problem solving and nice to talk with him. Nice experience with myus. Abudarker is a good problem solving and nice to talk with him. Nice experience with myus. Abudarker is a good problem solving and nice to talk with him. Nice experience with myus.

Date of experience: January 4, 2018
Sweden
1 review
0 helpful votes
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Thanks abubaker
January 4, 2018

Thanks Abubaker you solved my question straight away. It was fast and nice. I like the chat option, it makes it a lot easier

Date of experience: January 4, 2018
Malaysia
1 review
0 helpful votes
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Fast!
January 4, 2018

I have a problem due to a first month i join myus account. I don't know it will charge monthly. Month by month, myus sent me an email to notify me about payment. I think, i don't use this account, so i make a decision to terminate this account. When i find a button to terminate, i don't find, so i choose to live chat with your staff. Abu baker introduce and assist me to help me to terminate my account. Fast action and i don't need to wait for a long time to solve my problem. Thank you abu baker, salute! Thanks again, i will come back to this account if i need. Thanks again! :)

Date of experience: January 4, 2018
Japan
1 review
0 helpful votes
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Thank you for unlocked my account
January 4, 2018

I had unlocked my account by kind staff Ginalyn.
It was very helpful.
Thanks and I was able to log in successfully.

Date of experience: January 4, 2018
Philippines
1 review
0 helpful votes
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Great customer support so far
January 4, 2018

Very professional site and easy to navigate and change options. Customer support (9lovely) answered my question clearly.

Date of experience: January 4, 2018
AE
1 review
0 helpful votes
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Great service
January 4, 2018

The customer officer helped update my values and finished the review on the stop. Great assistance! Customer officer name Abubaker.

Date of experience: January 3, 2018
Florida
1 review
0 helpful votes
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Thank you so much Pedde. You have been most helpful with our enquiries. And you made our first experience with MyUS.com an excellent one. Looking forward to your support again in future!

Date of experience: January 3, 2018
Australia
1 review
0 helpful votes
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Probably solved
January 3, 2018

Michael at my US was helpful in resolving an issue with an item I had on hold. He was patient and efficient with assisting me through the process of allocation of an items value that was gifted to me as a promotional give away.

Date of experience: January 3, 2018
Canada
1 review
0 helpful votes
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Lost parcel
January 3, 2018

Thank you to Luke for finding my lost parcel which is now on the way to me>...>...

Date of experience: January 3, 2018