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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde Jeff D. Was great understand my challenge and did his best to solve it. Was great understand my challenge and did his best to solve it
Fast and reliable agent
Helped me though how to claim a lost item
And i am on it now, just submitted the claim form sent as well
Thank u
Pedde jeff. D helped me so good with my packages thank you I am very happy with thanks again jeff. D
Colleen was so kind in listening to me and helping me understand how the shipment is prepared and guiding me through the process.
The system services are good and fast.
But the only thing I am not happy with was the lack of response time of the live chat. I have found it difficult to contact the support when I needed to. But to be honest, the agent Zyrra have helped me a lot in troubleshooting my issues as I have had two power banks In-review for a very long time.
The other thing that was not on my expectation was the shipping rates. I am running a business in my country to sell these bought items to make a profit. But the shipping rates were too high for me in order to achieve that as the system restricted me to any ship with DHL which is the most expensive carrier.
The issue was resolved in no time thanks to Abubaker, even submitted a suggestion on my behalf. Great support thank you
Quick responses from Abubaker... he managed to give me exactly the information I was looking for!
Would definitely use the chat again, and am happy I can count on their quick replies if I ever need urgent help.
A lot of help with abigael and answered all my questions as wished. Made my experience better to better choose options for my business
My last shipment I ordered before and send by you now not accepting, why?
And CS is very bad and info you not renew my subscribe
Hi Waddah. We are showing you submitted your shipment request late Friday. This has been processed and is ready for pick up by the carrier Monday when they resume shipping. Please keep in mind that requests submitted over the weekend often do not process until the next normal business day. Our apologies for any confusion.
It has been a long waiting for connection more than 5 min but very quick and efficient service by Christian A.
I would like to thank the agent Abigael, for her patience with me, and thanks for the good and beneficial information
Christian A. Helped me a lot.
The package was abandoned as I resquest, plus the storage fees were removed.
I contacted Colleen Anne and my package was reviewed and cleared while were talking, I really wish that you can make all your agent equally qualified..
I have issue which feel very headache when trying to look for solution in my dashboard. I want to ship my item back to ebay as a return, but I don't see such option at all. I also have another package which was stucked in reviews status so time, I don't know what to do next.
I found out that your support team (Colleen Anne C.) is welcome and supportive. All my doubt are cleared.
Thank you.
I had been having troubles gaining access to my account but your representative Colleen, was able to assist in a friendly and professional manner.
I have now sent my package on to its final destination thanks to her.
Thank you,
David
MyUS try their best to get all my orders shipments, not like some other companies when they not allowing some shipments with no clear reasons.
My account has been few years inactive and i forgot my password and suite so i decided to contact myus via live chat. Im happy with their service support by Fresha. Within few minute able to solve my problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abdulla. We are glad to hear that you are happy with the services overall. Our apologies for any inconvenience with connecting with us in Live Chat. Occasionally our representatives are busy helping other members. We suggest you send us a message if you find you need to wait longer than 4 minutes to be connected. We will review your message and contact you with an update as soon as possible. Certain commodities like dangerous goods can only be carried by specific carriers. There are other issues that may be country or commodity specific. Please contact us directly if you would like clarification on what the carrier options for your items are and why.